Operation Manual
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16.3. Special warranty conditions for repair on site or
replacement on site
If a claim for repair or replacement on site is included with the product, the special
warranty conditions for repair or replacement of your MEDION product on site ap-
ply.
The following provisions must be made by you for carrying out repairs or replace-
ments on site:
• MEDION or its authorised personnel must have unrestricted, safe and immediate
access to the products.
• Telecommunication facilities required by MEDION or its authorised personnel for
proper execution of your order, for testing and diagnostic purposes and for re-
medying faults are provided by you at your own expense.
• You are responsible yourself for restoring the application software after the re-
pair services have been carried out by MEDION or its authorised personnel.
• You must take all other necessary steps to enable MEDION or its authorised per-
sonnel to carry out your order properly.
• You are responsible yourself for connecting and configuring any existing exter-
nal peripheral products after MEDION or its authorised personnel have carried
out their repairs.
• The free cancellation period for repairs or replacements on site is 24hours, the-
reafter our reasonable costs resulting from late or missing cancellation shall be
invoiced at your expense.
17. Service Address
0871 37 61 020 01793 715716
(Costs 7p/min from a BT landline, mobile costs may be higher)
Mo - Fr: 08:00 - 20:00
Sa - Su: 10:00 - 16:00
www.medion.co.uk
@ To contact us by email please visit the „Service“ section of our website at
www.medion.co.uk.
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