Warranty Guide

WARRANTY FOR EXTERIOR
STEEL AND FIBERGLASS
the beautiful
door
Side Hinge
Door Units
Duration
Masonite
Door
Slab
Masonite
Installed
Glass
Masonite
Applied
Finish
Masonite
Installed
Wood &
Hardware
Utility Steel
Doors
5 years 5 yrs -
clear glass
45 days 5 yrs;
1 year
brickmold
& screens
High-
Definition
Steel Doors
Limited
Lifetime
10 yrs -
decorative
glass;
5 yrs -
clear glass
45 days 10 yrs
decorative
glass units;
5 yrs clear
glass units;
1 yr
brickmold
& screens
Fiberglass
Doors –
Belleville
®
Limited
Lifetime
10 yrs -
decorative
glass;
5 yrs -
clear glass
45 days 10 yrs
decorative
glass units;
5 yrs clear
glass units;
1 yr
brickmold
& screens
C2030232 5/15
www.masonite.com
the beautiful door
Masonite
®
and “Masonite. The Beautiful Door.
®
” are trademarks of Masonite
International Corporation. Please check with your Masonite dealer or
distributor for current warranty terms and conditions.
6/15 Printed in the USA ©2015 by Masonite International Corporation
Subject to the limitations, exceptions and exclusions contained in
this document, Masonite warrants to the original purchaser of its
entry door systems that, from the date of purchase through the
durations specied above, the various part of the system will be free
of deciencies in materials and workmanship; however, glass is only
warranted against any material obstructions of vision or material
discoloration resulting from manufacturing defects or as a result of
premature failure of the organic seal. Glass breakage occurring after
sale is not warranted. All door slabs installed in non-single family
owner occupied dwellings (e.g. apartments, duplexes, etc.) are
warranted only for up to 10 years from the date of purchase with the
exception of Utility Steel Doors which are warranted for up to 5 years
from the date of purchase. Separate glass warranties may apply.
This warranty is in lieu of all other warranties, express or
implied, including the implied warranties of merchantability
and fitness for a particular purpose. If State law does
not allow exclusion of implied warranties, the consumer
agrees that the statute of limitations for any such claim
will be reduced to one year or the least amount of time
permitted under the State law. Moreover, in no event will
Masonite be liable for special, consequential or incidental
damages. This warranty gives the purchaser specific legal
rights. You may have other rights, which vary by state.
Limitations: This warranty (a) is not transferable; (b) does not
apply to purchases made for resale or for use outside of the
United States and (c) applies only to doors installed in single
family, owner occupied dwellings. If the purchase date cannot be
established through written documentation, the date of manufacture
shall be the commencement date for the durations of the warranty.
The purchase price is the consideration for the warranty.
Exceptions: WARRANTY:
 Limited Lifetime Doors installed within 5 miles from
any body of saltwater are warranted up to 10 years
from the date of purchase or manufacture.
 Components including but not limited to hinges, sills,
handle sets, etc., supplied by manufacturers other
than Masonite are not covered by this WARRANTY.
Exclusions: WARRANTY does not cover:
 Condensation on the interior surface of the door or glass.
 The purchaser must paint, stain or otherwise nish
the entry door. This must be complete within:
45 days for ALL wood frame and trim.
 Any deciencies that result from:
– installations or maintenance not conducted
in strict adherence with Masonite’s written
instructions; improper handling and storage;
– modication or alteration of the door system by anyone
who is not an authorized Masonite representative;
vandalism, misuse, neglect, impact by foreign objects,
acts of god, re, explosion or other casualty;
– air pollutants, including acid rain, and exposure
to harmful chemicals or normal weathering
caused by exposure to the elements;
– air and water inltration during severe weather conditions;
– any failure of the structure/building/foundation
into which the door is installed;
– any other causes beyond the manufacturer’s control
and not related to the manufacturing process.
 Slight curvature (up to
1
̸
4
") or minor scratches or other
minor visual imperfections shall not be considered defects.
 Any defects or damages arising out of and/or
caused during shipment by common carriers, private
transportation, or any other means of transportation.
 Any defects or damages arising out of improper
maintenance, installation, handling, cleaning, nishing,
glazing, misuses, abuse, acts of God, accidents, and/or
any other circumstances beyond the control of Masonite.
 Any products installed in, or submitted to high heat
conditions, high moisture condition, high vibration,
and/or extreme temperature changes, or painted a dark
colour without a UV inhibitor or installed behind a screen
door or non-vented storm door. Products with Centurion
frames can be: submitted to high heat conditions,
painted a dark color, installed behind screen door.
 Labour, shipping, or other charges incurred
or claimed by the customer.
 Glass frames up to 1/8” off square.
 Glass bubbles.
WARRANTY exclusive remedies:
 If within the applicable WARRANTY duration a door system
or component is determined by Masonite to be decient
in materials or workmanship, then in Masonite’s sole
discretion, Masonite will REPLACE or REPAIR the
entry door system or defective components OR will
REFUND a percentage of the original amount paid for
the entry. Masonite’s repair or replacement options do
not include any labor charges in connection with repair,
removal, or installation of either the original or a replacement
product. Any labor cost will be the responsibility of the
customer. Masonite may substitute replacement or
repair products or components of comparable quality
or price for discontinued or modied products.
 If Masonite elects to refund the purchase price, the
terms of this WARRANTY will be prorated from the date
of purchase in the following manner: 0-5 years, 100%
of the original purchase price; 6-10 years, prorated at
75% of original purchase price; 11-20 years, prorated
at 50% of original purchase price; and 21 years on
up, prorated at 25% of original purchase price.
 In no event will Masonite be responsible for
any repair or replacement costs in excess of
the original purchase price of the door.
Claim Procedure:
 To make a claim, promptly notify Masonite via phone
at 1-866-736-7322.
 Send Masonite a copy of the purchase receipt or invoice
and photographs or a description of the claimed defect.
All costs incurred for repair or replacement must be previously
authorized in writing by Masonite.
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