Warranty

Exterior Door & Glass Limited Warranty
1-800-663-DOOR masonite.com
Applied 01/01/2019 ©2018 Masonite International Corporation
PERMITTED DOOR TOLERANCES
1. Size: Width, height and Thickness +/- 1/16" of a door
2. Squareness: +/- 1/8" measured corner to corner across the door’s diagonal
plane.
3. Warp: No more than 1/4" of warp as measured across the plane of the door
in a section no greater than 3-6 x 7-0 in 1-3/4" or 3-0 x 7-0 in a 1-3/8" door.
For doors that are larger than 3-6 x 7-0 but no greater than 8-0 in height and
4-0 in width, the warp shall not exceed 1/4" in a 3' by 7’ section.
Masonite may defer action on any claims for warping for a period of up to 12
months from date of the claim to allow the door slab to adjust to local humidity and
temperature conditions. This often remedies the issue.
INSTALLATION INSTRUCTIONS:
Refer to the installation instructions that are provided with the Product or that are
found on the Masonite website.
Depending on the region, some areas require additional fasteners to install the
unit. Please check with local building codes for additional installation information.
Installation of a Product within 5 miles of any body of salt water will reduce the
Warranty period (Lifetime or Warranties of 15 years or greater will be limited
to 10 years, other warranties will be reduced by 50%).
FINISHING INSTRUCTIONS
(not applicable to Masonite’s pre-finished doors):
Refer to the installation instructions and finishing instructions on the Masonite
website. Also, follow the coating manufacturer’s instructions carefully.
Primer does not function as a sealer or moisture barrier and is not a coating.
Masonite recommends cleaning the Product a few times a year using mild
detergent and warm water. Repainting or re-applying topcoat every 1 to 7 years will
be required depending upon the weather exposure.
STORAGE, CARE & HANDLING INSTRUCTIONS:
The instructions below are highlights of certain storage, care and handling
instructions. Other instructions may accompany the Product or be posted on
Masonite’s website and should also be followed:
1. When Products are received they must be inspected immediately for
quality, including correct size, machining, and finish (if factory finished).
2. Unfinished doors and frames must be finished within 45 days of original
purchase with a national brand exterior grade paint or stain.
3. Prior to installation, the door/unit shall be stored so that it is not exposed
to the elements or allowed to sit in a damp area or standing water.
4. When storing door slabs, keep the doors stacked horizontally and fully
supported on a level surface, do not lean the doors vertically against a
wall or other structure. When stacking doors, keep the top door covered
at all times with a cover sheet, plywood or cardboard.
5. Masonite ships certain Products with spacers. In order to prevent
Product distortion, it is required that the packaging spacers remain until
the Product is removed to be hung.
6. Pre-hung door units should be stored vertically and secured to avoid
accidentally falling over.
HOW TO MAKE A CLAIM:
If you detect a warranty issue, please promptly notify the person or
company from whom you purchased the Product or the residential
home where the Product was installed and provide the following
information:
1. Description of the Product and a photo of the defect;
2. Name and address of the location of the Product and, if installed, the
builder and/or the installer;
3. Proof of Sale if you bought the door and, if not, the date you
purchased the residential home or date it was installed;
4. Detailed explanation of the defect; and,
5. Statement that the defect was not caused by any of the exceptions
listed in this warranty.
At Masonite’s discretion, a warranty claim may be subject to site inspection.
REMEDY AND LIABILITY LIMITATION:
If a warranty issue is detected during the applicable warranty term, Masonite, in
its sole discretion, will either a) repair or provide a replacement Product or
component or b) will refund the original purchase price paid to Masonite for the
product (Prorated price for glass see Table 2). The remaining warranty term for
any replaced or repaired product will run from the date of the original door
warranty. Masonite will not be liable for any labor, rehanging charges,
painting/staining, installation, incidental, special or consequential damages or
other costs under this warranty.
GLASS PRO-RATED WARRANTY (Table 2)
Period (years)
Charge to
Customer
refund to
customer
0-5
None
100%
6
20%
80%
7
30%
70%
8
40%
60%
9
50%
50%
10
60%
40%
11-15
70%
30%
16-20
80%
20%
MASONITE MAXIMUM LIABILITY IS LIMITED TO THE AMOUNT OF THE
ORIGINAL PURCHASE PRICE PAID TO MASONITE. MASONITE IS NOT
OBLIGATED AND THIS WARRANTY DOES NOT COVER THE COSTS OF
LABOR, INSTALLATION OR FINISHING FOR ANY REPLACEMENT PRODUCT.
THIS IS THE SOLE WARRANTY GRANTED TO ANY PARTY AND THERE ARE
NO OTHER WARRANTIES GRANTED, EXPRESSED OR IMPLIED, INCLUDING
IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND
MERCHANTABILITY. MOREOVER, IN NO EVENT WILL MASONITE BE LIABLE
FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Your rights may vary based on the laws in your state or province. If your state or
province does not allow the exclusion of implied warranties, the length of any implied
warranty shall be one year or the shortest time in excess of one year permitted under
the applicable law. Similarly, if your state or province does not allow the exclusion of
consequential, incidental or special damages, this limitation will not apply.
Unless Masonite agrees in writing to an alternative, any dispute under this warranty
or related to the warranted Product, shall be resolved by mandatory arbitration
administered by the American Arbitration Association (“AAA) and governed by the
Federal Arbitration Act, 9 U.S.C. section 1 et seq. as interpreted by the U.S. Supreme
Court and the U.S. Court of Appeals for the Eleventh Circuit. Such an arbitration
shall be before a single arbitrator and conducted under the AAA Consumer
Arbitration Rules in effect at the time of the arbitration. The parties agree not to
exercise any option to proceed in any small-claims court and waive any such right.
Any in-person arbitral proceedings shall occur in Tampa, Florida. If the arbitrator
decides, based on evidence submitted, that the specified venue would result in
undue hardship to the person making the claim (“claimant”), then the arbitration will
occur in a location more convenient for the claimant as specified by the arbitrator.
Neither you nor Masonite will be entitled to join or consolidate claims in arbitration.
No representative of Masonite or any of its dealers or distributors has
authority to modify this warranty or assume for Masonite any
additional liability or responsibility in connection with this warranty.
Only an officer of Masonite may vary the terms.