FAQ

Document ID#: MWPHF061720
PAGE 1 OF 1
Handcrafted Character Graded Products
Our handcrafted and textured products are manufactured to achieve the look of time worn
elegance and naturally aged hardwood flooring.
Whether the planks are hand scraped or wire brushed, extreme care is taken to choose
planks that that exhibit character, color and grain variations to meet our strict design
specifications. Each plank is handcrafted to meet these guidelines.
We use character graded hardwood to meet these design
specifications, which may include naturally occurring cracks, splits, knotholes, mineral
streaks, filler for stability, etc. By using this grade of material we are able to enhance the
natural beauty of the hardwood floor you have chosen. When using the natural hardwoods
and by handcrafting each plank there could be instances of some splintering or other
imperfections before or after installation. This is not considered a defect in the product and
does not affect performance of the floor.
Due to the nature of natural products there can be a difference in samples and the received
product due to a variety of issues, including color/tone, naturally occurring character
imperfections such as knotholes and mineral streaks, etc, as well as grain orientation.
Samples that have been exposed to sunlight or naturally aged may differ slightly from the
product received. We accept no liability for claims due to variations in color, grain and
character between the sample board and your installed floor.
For Technical Support, please call 800-928-6168.