Quick Start Manual

Logitech BCC950 ConferenceCam
6
Troubleshooting
ConferenceCam does not work
•Check the AC power connection.
•Check the USB cable connection. Use
another USB port on your computer.
Connect directly to your computer. Do
not use a USB hub.
•If you are using the eye-level stand,
remove the stand from the webcam
and speakerphone base, and then
attach the webcam directly to the
speakerphone base.
Sound or video issues
•Adjust the volume with Volume Up and
Volume Down. Also check the volume
setting on the Windows® taskbar. Press
Mute to unmute the sound. Plugging
earphones into ConferenceCam mutes
sound through the speaker on the
speakerphone base.
•Adjust the recording (voice) level
using the Windows Control Panel. For
Windows® 7 and Windows® Vista, go
to Start > Control Panel > Sound >
Recording tab. For Windows XP, go to
Start > Control Panel > Sounds and Audio
devices > Voice tab.
•Restart your video conferencing software.
•Check your router function and internet
connection. (For more information,
refer to your router or networking
documentation.) Test your Internet
connection speed. To learn how, go to
www.logitech.com/support/bcc950.
•Specify the ConferenceCam as the
default input/output device in your
video conferencing software. (For
more information, refer to your video
conferencing software documentation.
Note: In many applications, the
ConferenceCam’s webcam, speaker,
and mic are listed separately. Each
are identified by the ConferenceCam’s
product name.)