Warranty

Revised 8/30/2019
Viatera Quartz Surface Warranty
Viatera® Residential / Commercial Lifetime Warranty
LG Hausys offers a limited lifetime non-transferrable warranty
(“Warranty”) on Viatera® quartz surface (“Product”), warranting that
the material will be free of manufacturing defects. This Warranty
covers product defects for lifetime after the date of installation. If it is
determined by LG Hausys or its authorized warranty service agent that
a defect in the material exists, LG Hausys will, at its sole option, repair
or replace the defective Product in accordance with the following
warranty provisions and exclusions.
This warranty applies to Viatera® Quartz Surface products purchased
through Home Depot stores in the USA (including HI & AK) after
September 1st, 2019.
Terms and Conditions
≻The Warranty applies to Viatera® Quartz Surface materials
purchased at USA (including HI & AK Home Depot stores only.
≻The Warranty applies to the Product that have been fabricated and
installed in accordance with the Fabrication Guide Book for
transportation, storage, handling, fabrication, and installation. Improper
fabrication or installation is the responsibility of the fabricator/installer.
≻The Warranty applies to the Product that have been properly
maintained in accordance with the Care & Maintenance Guidelines
available at: http://www.LGviateraUSA.com.
≻The Warranty applies to the Product that has been permanently
installed in an interior application and has not been moved from the
original location.
Exclusions:
This Warranty shall not apply to:
≻Products that have not been paid in full.
≻Issues or occurrences that are inherent characteristics of Quartz
Surface, regardless of whether viewed as a defect by the purchaser.
≻Damage caused by faulty or improper fabrication and installation,
including but not limited to, seams, seam performance, and caulking.
≻Damage caused by any instability or improper support occurring in
the property in which the product has been installed, including but not
limited to, shifting, settling, or movement of the substrate.
≻Damage caused to any materials that have been moved, removed or
relocated from its original place of installation.
≻Damage caused by any form of abuse, exposure to excessive heat,
accidents, or misuse, including but not limited to, scratches, stains,
chips, or cracks.
≻Products in which the factory applied surface finish has been altered
in any way, and/or damage caused by chemicals.
≻Products installed with known or visible manufacturing defects at
time of installation.
≻Color variance or variations in color, shape, size, or distribution of
particulates inherent in the natural quartz or natural variations in
background color or pattern.
≻Other repairs and modifications, including but not limited to,
plumbing, electrical, tile, and cabinets that may need to be performed
to properly repair or replace the Product.
≻All outdoor or non-interior applications, regardless of coverage or
exposure to the elements.
≻Difference between samples or photographs of the Product and the
true product purchased.
LG Hausys is not responsible for damage or injury caused in whole or
part by acts of God, job site conditions, exterior installations,
architectural or engineering design, structural movement, acts of
vandalism, or accidents.
This Warranty is non-transferrable and is only available to original
purchaser. The original Home Depot purchase receipt or other proof of
date and ownership of original purchase from a USA (including HI &
AK) Home Depot will be required before warranty service is rendered.
No other express or implied warranties of merchantability or fitness
for a particular purpose are made by this warranty except for those
expressly provided herein. Under no circumstances shall LG Hausys be
liable for any loss or damage arising from the purchase, use or inability
to use this product, or for any special, indirect, incidental or
consequential damages. In no case will LG Hausys be liable for labor to
remove and/or reinstall Viatera®, or other similar activities necessary to
complete the replacement or removal of the defective material.
This warranty entitles the purchaser to specific legal rights. Other
rights may also be available, which may vary from state to state. Some
states do not permit the exclusion or limitation of implied warranties
or of incidental or consequential damages, so the above limitation or
exclusion may not apply to you. To know what your legal rights are,
consult your local or state consumer affairs office or your state’s
Attorney General.
To obtain service under this Warranty, please contact the Home Depot
store from which you purchased the Product. You must permit your
Certified Installer or LG Hausys authorized agents to inspect the
Product, and you must reasonably cooperate with your installer and LG
Hausys agents in the efforts to provide service in conjunction with the
Warranty. If the problem is not handled to your satisfaction, please
contact our representative directly by writing or calling:
LG Hausys America, Inc.
900 Circle 75 Parkway, Suite 1500 Atlanta, GA 30339
[phone]
[e-mail]
Please include your name, address, a description of the problem, and
the phrase “Viatera®, limited lifetime warranty” in all correspondences.
We will respond to all inquiries within 30 days.