Owners manual

41
TROUBLESHOOTING
ENGLISH
Problem Possible Causes Solutions
Washer won’t
operate
y
Control panel is asleep
y
This is normal. Press POWER.
y
Washer is unplugged
y
Make sure cord is plugged securely into a working outlet.
y
Water supply is turned off
y
Turn both hot and cold faucets fully on.
y
Controls are not set properly
y
Make sure the cycle was set correctly, close the lid and
press START.
y
Lid is open-safety feature
Prevents the washer from filling
and operation when lid is up
y
Close lid and reset cycle, to the beginning if necessary.
y
Circuit breaker/fuse is tripped/
blown
y
Check house circuit breakers/fuses. Replace fuses or
reset breaker. The washer should have a dedicated circuit.
y
Electronics need to be reset
y
Press the POWER button.
y
START was not pressed after a
cycle was set
y
Press START.
y
Extremely low water pressure
y
Check another faucet in the house to make sure that
household water pressure is adequate.
y
Washer is too cold
y
If the washer has been exposed to temperatures below
freezing for an extended period of time, allow it to warm
up before pressing POWER. Otherwise, the display will
not come on.
Washer not filling
property
y
Filter clogged or fill hoses may be
kinked
y
Make sure that filters (blue and orange screens must be
free of solids) on the unit are not clogged. Turn off water
and check filter by disconnecting hose at machine. Check
that fill hoses are not kinked or clogged.
y
Energy efficiency
y
This is an energy-efficient washer. As a result the
temperature settings for this washer may be different
than non-energy-efficient washers.
y
Insufficient water supply
y
Make sure that the water supply is turned on.
y
Make sure that the water faucets are turned to their
completely open positions.
y
The washer lid is open
y
The washer lid must be closed for all washer cycle
operations. If the lid is opened during washer operation,
all functions will stop, including water filling.
y
Incorrect fill hose connection
y
Make sure that the fill hoses connect the hot water supply
to the hot inlet on the washer, and the cold water supply
to the cold inlet on the washer (hot to hot, cold to cold).
y
Water fill optimization
y
Water may not cover the top level of the clothes. This is
normal for this high-efficiency washer. The water fill is
optimized by the system for best wash performance.
Washer will not
drain water
y
Kinked drain hose or drain located
higher than 8’ above floor
y
Ensure that the drain hose is not kinked. Per the
recommended installation instructions, the drain outlet
cannot be over 8’ above the floor.
Water leaks every load
y
Hoses not installed correctly
y
Check all fill and drain hose connections to ensure that
they are tight and secure.
Water leaks
y
Oversudsing of detergent
y
Oversudsing may create leaks, and may be caused by
the type and amount of detergent used. High-efficiency
detergent is recommended. Make sure that detergent
and any additives are put into the correct dispenser
compartments. Follow the detergent manufacture’s
recommendations for the amount of detergent, but try
using less detergent, especially if home water conditioning
or water softening units are used.
Wash cycle time is longer
than usual
y
The washer automatically adjusts
the wash time for the amount of
laundry, water pressure, water
temperature, and other operating
conditions.
y
This is normal. The washer adjusts cycle time
automatically to provide optimal results for the selected
cycle.
y
If you press the START button while the lid is open, dE
error message will be displayed.