Troubleshooting Guide

35
TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Checking Error Messages
If the following message appears on the display, check the following and take the appropriate corrective action.
Message Possible Causes Solutions
Item of clothing has gathered on one side
of the tub.
y
There are not enough items in the
machine.
y
Have your items gathered in one area,
or is the load too small?
y
Did you wash a stuffed animal, a mat, or
knitwear?
y
Did you wash two different blankets
together?
y
Rearrange items to help balance the load.
y
Stuffed animals or mats can become
unbalanced during spinning and the washing
machine may fail to drain. Rearrange the
knitwear to help balance the load and drain it
again.
y
Put one blanket in at a time.
Water is not supplied or the water
pressure is low
y
Is the faucet turned off?
y
Is the water supply stopped or the faucet
frozen?
y
Is the water pressure low or is an inlet
filter clogged?
y
Is the water line properly connected with
the cold water inlet?
y
Is the water line pinched or bent?
y
Turn on the faucets.
y
If a faucet is frozen, thaw it with warm water.
y
If the inlet filter is clogged, clean it. (see page
32)
y
Connect the water line properly with the cold
water inlet. (see page 14)
y
Check that the water lines are not pinched or
bent. Take extra care that water lines are not
twisted or pinched by other objects.
Water line leaks in connection
y
Are the water lines connected with the
faucets properly?
y
Connect the water lines properly with the
faucets. (see page 14)
The tub does not rotate
y
Is the door secured?
y
Close and secure the door. If the message
keeps appearing, unplug the power and
contact your nearest LG service center.
The washing machine drains slowly or not
at all
y
Is the drain hose installed over 3 1/4
feet (1 m) beyond the end of the elbow
bracket?
y
Is the drain hose pinched or clogged
inside?
y
Is the drain hose frozen?
y
Is the drain hose clogged with foreign
objects?
y
Lower the drain hose within 3 feet below the
end of the elbow bracket.
y
Place the drain hose on a smooth surface to
prevent bending.
y
If the drain hoses are frozen, thaw them in
warm water.
y
Open the drain pump plug cap and remove
the dirt.
A power failure has occurred.
y
Press the Power button to turn off the washing
machine and press it again to turn it on.
Control Error.
y
Unplug the power cord and contact your
nearest LG service center.
The water supply does not stop
y
Do the water supply and the drain keep
repeating in turn?
y
Unplug the power cord and contact your
nearest LG service center
The water level is not controlled
y
Is the water level too low or high
compared with the size of the load?
y
The water level sensor is not working
correctly.
y
Unplug the power cord and contact your
nearest LG service center.
Check water supply.
y
Turn the faucet on. If “ ” error code
persists, unplug power plug and call for
service.