ENGLISH FRANÇAIS OWNER’S MANUAL WASHING MACHINE Please read this owner’s manual thoroughly before operating and keep it handy for reference at all times. WM3499H*A MFL70561489 www.lg.com Copyright © 2018 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS TABLE OF CONTENTS 3 PRODUCT FEATURES 24 4 IMPORTANT SAFETY INSTRUCTIONS 4 5 6 7 BASIC SAFETY PRECAUTIONS GROUNDING INSTRUCTIONS SAFETY INSTRUCTIONS FOR INSTALLATION SAFETY INSTRUCTIONS FOR USE, CARE, CLEANING, AND DISPOSAL 8 PRODUCT OVERVIEW 8 8 9 Parts Accessories Control Panel Features 11 INSTALLATION 11 12 13 14 15 16 17 17 Installation Overview Choosing the Proper Location Unpacking and Removing Shipping Bolts Connecting the Water Lines Connecting the Drain Line Level
PRODUCT FEATURES INVERTER DIRECT-DRIVE MOTOR The inverter direct drive motor, which is directly connected to the drum, is capable of producing multiple distinct motions for optimal wash performance with very little noise and vibration. The motor assembly also contains fewer moving parts, resulting in fewer repairs.
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE WARNING For your safety, the information in this manual must be followed to minimize the risk of fire, explosion, or electric shock, or to prevent property damage, injury to persons, or death. Your safety and the safety of others are very important. e have provided many important safety messages in this manual and on your appliance. Always read W and obey all safety messages. This is the safety alert symbol.
IMPORTANT SAFETY INSTRUCTIONS 5 GROUNDING INSTRUCTIONS This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipment-grounding conductor and grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
IMPORTANT SAFETY INSTRUCTIONS WARNING For your safety, the information in this manual must be followed to minimize the risk of fire, explosion, or electric shock, or to prevent property damage, injury to persons, or death. SAFETY INSTRUCTIONS FOR INSTALLATION WARNING To reduce the risk of fire, electric shock, or injury to persons when using this appliance, follow basic precautions, including the following : • Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures.
IMPORTANT SAFETY INSTRUCTIONS 7 SAFETY INSTRUCTIONS FOR USE, CARE, CLEANING, AND DISPOSAL WARNING To reduce the risk of fire, electric shock, or injury to persons when using this appliance, follow basic precautions, including the following : •U nplug the washer before cleaning to avoid the risk of electric shock. •N ever use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the finish. •D o not put oily or greasy rags or clothing on top of the washer.
PRODUCT OVERVIEW PRODUCT OVERVIEW Parts Detergent dispenser drawer (See page 20) Water inlets Control panel (See page 9) Inverter directdrive motor Power cord Large-capacity stainless steel drum Door Shipping bolts Leveling feet Drain hose Drain hose Drain pump filter Drain pump filter cover Accessories Included Accessories or Hot/cold water hoses Non-skid pads Caps for covering shipping bolt holes Wrench Tie strap(optional) Elbow bracket (for securing drain hose) NOTE yy Contact LG Cu
PRODUCT OVERVIEW Cycle selector Operation Dry Button Display Water Temperature Selection Button Spin Button Add Garments Button Power Button Start/ Pause Button Steam Pre-wash Delay Selection Button Wash Button Button Operation Button Description yy Turns the washing machine on and off. yy (During the wash cycle) stops operation, and cancels the settings. yy Tub Clean - For tub clean (see page 30). yy Sanitary - For underwear, diapers, etc. (see page 24).
PRODUCT OVERVIEW Operation (continued) Button Description yy Set the delay time of starting the cycle (see page 27). yy Use this option for enhanced washing performance with low energy consumption. yy Use this option to add garments or remove foreign objects like coins or keys after the cycle has started (see page 28). yy (Press before wash cycle) Pre-wash heavily soiled laundry (see page 27). yy (Press and hold during wash cycle) Lock/Unlock the buttons (see page 28).
INSTALLATION 11 ENGLISH INSTALLATION Installation Overview Choosing the proper location Unpacking and removing shipping bolts Connecting the water line Connecting the drain line Leveling the washer Connecting to the power supply Testing the washer WARNING yy Washer is heavy! Two or more people are required when moving and unpacking the washer. Failure to follow this warning can result in back or other injury.
INSTALLATION NOTE Choosing the Proper Location Install the washing machine on a solid floor that is strong and rigid enough to support the weight of the washing machine, even when fully loaded, without flexing or bouncing. If the floor has too much flex, you may need to reinforce it to make it more rigid. If the floor is not solid, it may cause severe vibration and noise. 1 Clean the floor before installation. - Make sure to select solid and smooth ground.
INSTALLATION Remove the washer from the carton base. 1 Starting with the bottom two shipping bolts, use the wrench (included) to fully loosen all four shipping bolts by turning them counterclockwise. Remove the bolt assemblies by wiggling them slightly while pulling them out. If you must lay the washer down to remove the base packaging materials, always lay it carefully on its side. Do not lay the washer on its front or back.
INSTALLATION Connecting the Water Lines 1 Check the rubber seals on both sides of the hose. - Insert a rubber seal into the threaded fittings on each hose to prevent leaking. Rubber seal Rubber seal Water hose (To faucet) Water hose (To water inlet on the washing machine) 2 Connect the water supply hoses to the HOT and COLD water faucets tightly by hand and then tighten another 2/3 turn with pliers. - Connect the blue hose to a cold water faucet and the red hose to a hot water faucet.
INSTALLATION Secure the drain hose in place to prevent moving and leaking. NOTE yy The drain hose should be properly secured. Failure to properly secure the drain hose can result in flooding and malfunction. yy Total height of the hose end should not exceed 96 inches (244.8 cm) from the bottom of the washer. yy The drain must be installed in accordance with any applicable local codes and regulations. yy Make sure that the water lines are not stretched, pinched, crushed, or kinked.
INSTALLATION Leveling the Washer 4 Check again to make sure the machine is level. The drum of your new washing machine spins at very high speeds. To minimize vibration, noise, and unwanted movement, the floor must be perfectly level and solid. 1 Check that the washing machine is level. - Ensure it is level by rocking the top edges of the washing machine or placing a level on the washing machine.
INSTALLATION 17 Testing the Washer Make sure to ground the washing machine to prevent a short circuit or an electric shock when plugging in. Check if the washing machine is properly installed and run a test cycle. Using a 3-Prong Outlet If plugged into a grounded, 3-prong outlet rated for use with this appliance, no further grounding is necessary. 1 Load the washing machine with 6 pounds of laundry (approximately 14 shirts). 2 Press the Power button and turn the cycle selector knob to the right.
PREPARATION PREPARATION Sorting Wash Loads Read and observe the following to prevent shrinkage or damage to clothes. ◆◆Check all pockets to make sure that they are empty. -Items such as clips, matches, pens, coins, and keys can damage both your washer and your clothes. ◆◆Brush heavy soil, dust, or hair off fabrics before washing. - Laundry may not wash clean if there is dirt or sand on the fabrics, or items may be damaged due to particles rubbing against sheer fabrics.
PREPARATION Most articles of clothing feature fabric care labels that include instructions for proper care. Category Label Directions Hand Wash Machine Wash, Normal Cycle se Permanent Press/ U Wrinkle Resistant washing machine setting (which has a cool down or cold spray before the reduced spin) Washing Use Gentle/Delicates washing machine setting (slow agitation and/ or reduced wash time).
PREPARATION Using Detergent/Fabric Softener Loading the Dispenser Recommended Detergent Make sure to use HE (High-Efficiency) detergent for front-loading washing machines. HE detergents dissolve more efficiently and produce fewer suds to ensure efficient washing and rinsing. Use the correct amount of detergent as indicated on the detergent packaging.
PREPARATION Pre-wash Detergent Compartment NOTE yy The amount of detergent added for the Prewash option is 1/2 the amount recommended for the main wash cycle. For example, if the main wash cycle requires one measure of detergent, add 1/2 measure for the Pre-Wash option. Main Wash Detergent Compartment This compartment holds laundry detergent for the main wash cycle, which is added to the load at the beginning of the cycle. Always use HE (High-Efficiency) detergent with your washing machine.
OPERATION OPERATION Using the Washer 1 Load the laundry into the washing machine and close the door. 2 Press the Power button. - The lights around the cycle selector knob will illuminate and a chime will sound. Turn the cycle selector knob in either direction to select the desired cycle. 3 - The proper default option is automatically set according to the wash cycle. See page 23, Cycle Guide, for more detailed default options for each cycle.
OPERATION 23 The cycle guide below shows the options and recommended fabric types for each cycle. = Available option BASIC OPTION (=DEFAULT) ADDITIONAL OPTIONS CYCLE FABRIC TYPE Soil Pre Delay Add Temp. Spin Dry Steam Wash Level Wash Garments AllergieneTM Cotton, underwear, pillow Heavy Ex.Hot Ex.High covers, bed sheets, baby Normal High * wear Med. Low No Spin Baby Wear Lightly soiled baby clothes Heavy Hot High Normal Warm Med. ** Low No Spin Perm.
OPERATION Wash Cycles You can wash laundry items more thoroughly by selecting the wash cycle that best suits the type of items to be washed. Turn the cycle selector knob in either direction to select the desired cycle. When you select a wash cycle, the light for the corresponding wash cycle will turn on. See page 22, Using the Washer, for more details on operating methods. Sanitary: Reducing Laundry Bacteria This wash cycle helps to remove heavy soil on laundry through high temperature.
OPERATION 25 Each cycle has preset settings that are selected automatically. You may also customize the settings using the cycle modifier buttons. Press the button for that option to view and select other settings. The washer automatically adjusts the water level for the type and size of wash load for best results and maximum efficiency. It may seem there is no water inside the drum in some cycles, but this is normal.
OPERATION Dry ( ) Press the Dry button to select drying options. • For consistently dry loads, all articles in the load should be similar in material and thickness. • Do not overload the drum. Items must have room to tumble freely. • Press Start/Pause to remove items before the dry cycle has finished. Press the Dry button repeatedly to toggle through the selections: By pressing the Dry button, you can select: Low Temp.
OPERATION Cycle Description Normal ( ) For cottons. Reduces the drying time and energy usage during the dry cycle. Normal Eco ( ) Saves energy. Low Temp. ( ) Damp Dry ( ) Time 30 min. Time 60 min. Time 120 min. Fabric Type Cotton or linen fabrics such as cotton towels, t-shirts, and linen clothing. ) Steam Wash features enhanced washing performance with low energy consumption. 1 Press the Power button. 2 Select a compatible wash cycle (see Cycle Guide). 3 Press the Steam button.
OPERATION Setting Options During Cycle Heavy Soil ( You can add the desired options during the wash cycle. Select this option to wash heavily soiled laundry with more power than the standard cycle. Press and hold the Steam button for 3 seconds to select the option. Control Lock You can lock the washing machine to prevent children or others from changing the cycle settings by pressing the buttons during the cycle.
MAINTENANCE 29 Regular Cleaning 6 Press the Spin Speed button for draining and Care After Wash 7 Press the Start/Pause button. After the cycle is finished, wipe the door and the inside of the door seal to remove any moisture. Leave the door open to dry the washer tub interior. Wipe the body of the washing machine with a dry cloth to remove any moisture. WARNING yy Unplug the washer before cleaning to avoid the risk of electric shock.
MAINTENANCE Thawing a Frozen Drain Line 1 Pour hot water in the washer tub and close the door. - Leave it for 10 minutes. 2 Press the Power button after 10 minutes. 3 Press the Spin Speed button for draining and spinning. 4 Press the Start/Pause button. - Check if the water drains. Cleaning Periodically clean the washing machine to help maintain its performance and to minimize the chance of malfunction.
MAINTENANCE Removing Mineral Buildup If you live in an area with hard water, mineral scale can form on the internal components of the washing machine. Take extra care to periodically clean the mineral buildup on the internal components to extend the lifespan of the washing machine.
MAINTENANCE WARNING Cleaning the Water Inlet Filters Clean the water inlet filters periodically to prevent clogging. Take extra care to clean the water inlet filters in areas using hard water. Water may not be supplied if there are foreign objects, such as rust, sand, or stones in the water inlet filters. 1 Press the Power button to turn off the washing machine and pull out the plug. 2 Turn off the faucets connected with the water inlets. 3 Remove the water inlets.
MAINTENANCE 6 Recap the plug onto the drain hose and reattach the drain hose. The washing machine fails to drain if the drain pump filter is clogged. Periodically clean the drain filter to prevent clogging with foreign objects. 1 Press the Power button to turn off the washing machine and pull out the plug. 2 Open the drain pump filter cover. 7 Insert the drain pump filter. 3 Unclip the drain hose and remove the plug from the drain hose to drain the remaining water. 8 Close the drain pump filter cover.
MAINTENANCE Cleaning the Door Seal Clean the door seal once a month to prevent buildup of dirt in the door seal. 1 Wear rubber gloves and protective goggles. 2 Dilute 3/4 cup (177 ml) of liquid chlorine bleach in 1 gallon (3.8 L) of water. 3 Soak a sponge or a soft cloth in this diluted solution and wipe down all around the door seal. 4 Wipe any moisture with a dry towel or cloth after cleaning. 5 Leave the door open to allow the door seal to dry completely.
TROUBLESHOOTING 35 Checking Error Messages If the following message appears on the display, check the following and take the appropriate corrective action. Message Possible Causes Item of clothing has gathered on one side of the tub. yy There are not enough items in the machine.
TROUBLESHOOTING Message Possible Causes The tub does not rotate yy Is the washing machine overloaded? Solutions yy Rearrange the load size and restart the washing machine. yy If the load size is big, the tub may not rotate due to an overheated motor. Allow the washing machine to stand for a while and restart the cycle. Unplug the power cord and contact your nearest LG service center if the same error message appears.
TROUBLESHOOTING Possible Causes yy Are the shipping bolts removed? Water leaking around washer yy Is the load evenly distributed in the tub? yy Is the washing machine level balanced? yy Is the washing machine installed on a solid and smooth surface? yy Is water leaking from a faucet or a water line? Excessive suds or failure to rinse yy Is a drain pipe or a drain hose clogged? yy Did you use more than the recommended amount of detergent? yy Is the soil level higher than the size of the load? Staining
TROUBLESHOOTING Problem Possible Causes Solutions yy Plumbing in the home moves or flexes yy Water hammer is not caused by a defect in Banging noise when when the water valves in the washer the washer. Install water hammer arrestors washer is filling with (purchased separately at hardware or water (Water Hammer) shut off. home improvement store) between the fill hose and the washer for best results. yy Household water supply pressure is yy Adjust household water supply very high.
SPECIFICATIONS Problem Possible Causes 39 Solutions Mobile data for your smartphone is turned on. Your home appliance and smartphone is not connected to the Wi-Fi network. The wireless network name (SSID) is set incorrectly. The router frequency is not 2.4 GHz. The distance between the appliance and the router is too far. ••Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.
SMART FUNCTIONS SMART FUNCTIONS 2 Turn off the Mobile data or Cellular Data on your smartphone. •• For iPhones, turn data off by going to Settings → Cellular → Cellular Data. Using Smart Diagnosis™ For appliances with the or logo This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis.
SMART FUNCTIONS Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application. Wi-Fi Function ••For appliances with the or logo Communicate with the appliance from a smart phone using the convenient smart features. Washer Cycle (Remote Start, Downloaded) Set or download any preferred cycle and operate by remote control.
SMART FUNCTIONS Remote Start Use a smart phone to control your appliance remotely. You can also monitor your cycle operation so you know how much time is left in the cycle. 1 Press the Power button. 2 Put the laundry in drum. 3 Press and hold Remote Start button for 3 seconds to enable Remote Start function. 4 Start a cycle from the LG Smart ThinQ application on your smart phone. NOTA yy Once the Remote Start mode is enabled, you can start a cycle from the LG Smart ThinQ smartphone application.
WARRANTY ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. WARRANTY: LG Electronics U.S.A., Inc.
WARRANTY PROCEDURE FOR RESOLVING DISPUTES: ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION. Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc.
WARRANTY 45 ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
WARRANTY PROCEDURE FOR RESOLVING DISPUTES: EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION. Definitions.
WARRANTY 47 In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law.
WARRANTY THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING CASES Level Level Level Level Level Level Level With regard to damages or failures resulting from misuse, improper installation, maintenance, natural disaster or repair (unauthorized Level technician or parts, as specified by LG), customer will be charged for the repair.
WARRANTY 49 ENGLISH Level Service trips to deliver, pick up, install the product or for instruction on product use. The removal and reinstallation of the Product. Transit The warranty covers manufacturing defects only. Service resulting from improper Installation is not covered. Level bolt Transit bolt 1° 1° If all screws are not installed properly, it may cause excessive vibration (Pedestal model only). Install 4 screws at each corner (Total 16EA).
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