User guide

Troubleshooting 49
Troubleshooting
4
Application and PC Software
Symptoms Cause & Solution
Music Flow Player app
doesn’t work properly.
Does an error occur when accessing the app?
y
Make sure that your smart device is compatible with the app.
y
Make sure that the Music Flow Player app is the latest version.
y
Make sure that the speaker’s front LED turns from red to white.
y
If used with a Music Flow R1
-
Make sure that the Music Flow R1 and the smart device are connected to
same router.
-
Make sure that the Music Flow R1’s indicator LED shows that it is working
correctly.
-
If you experience troubles with connecting the Music Flow R1 and
speaker, try relocating the speaker so that the speaker is closer to the
wireless router or Music Flow R1.
Music Flow PC Software
doesn’t work properly.
Does the rewall on your PC or Mac set to enable?
y
Disable all your rewalls and try to connect again. Refer to your rewall’s
instruction or website.
Is the LAN cable connected to the wireless router and your PC or Mac
properly?
y
Ensure that the speaker and your PC or Mac are correctly connected to the
local area network and can access the internet.
y
The wireless communication may be interrupted from household devices
that are using radio frequencies. Move the speaker and your PC or Mac
away from them.