User's Manual Part 2

ENGLISH
115
TROUBLESHOOTING
Problems that occur while using the detector can be solved by using the information on this page. If problems persist,
please contact the manufacturer.
Problem Action
The product does not turn on.
• Check that the power cord is properly connected.
• After disconnecting and reconnecting the power cord, press the power button
on the product.
The product was suddenly turned
off during use.
• Check that the power cable is properly connected.
• After turning the product on again, check the detector battery status using
the battery LED. If flashing in orange, it means that the battery is low. Please
charge before use.
The Control Box Ready/Exposure
LED flashes in orange.
• Check the power cable connection of the control box.
• Check that the control box is properly connected to the generator or the
detector.
The PC and the detector are not
connected.
• Check the power supply. If on, check the following:
• Check that the connection is made as instructed in the manual. Try connecting
again.
• Perform the Ping Test in Settings > Connection & Save Location section
of Calibration Software to check your connection. You can also check your
connection by entering the IP address in the address bar of the Browser
window and checking whether the page is properly loaded.
• Check whether the network IP address of your PC is using the same IP address
as the detector.
• In some cases, especially Win 8 OS, it might be problem in connection because
of firewall rule that blocks all incoming ICMP packets. Please refet to next
page, "Solution for firewall block".
There is a problem with acquired
images.
• Check whether the detector surface is soiled.
• Images acquired immediately after turning the detector on may be incorrect
due to instability of the panel. Open the Calibration menu of the Calibration
Software. Acquire some dark images first or wait a while before proceeding.
• If the images continue to be unstable, perform Calibration, apply the results,
then continue.