System information

Chapter2.Importantserviceinformation

Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby

thismanual:

•“StrategyforreplacingFRUs”onpage17

–“Strategyforreplacingaharddiskdrive”onpage18

–“Importantnoticeforreplacingasystemboard”onpage18

–“Howtouseerrormessage”onpage18

•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage18

–“Productdenition”onpage18

–“FRUidenticationforCTO,CMV,andGAVproducts”onpage19

Important:BIOSanddevicedriverxesarecustomer-installable.TheBIOSanddevicedriversareposted

onthecustomersupportsitehttp://www.lenovo.com/support.

SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo®

authorizedservicetechniciansareavailableinthefollowingsupportsite:

http://www.lenovoservicetraining.com/ion/

AdvisecustomerstocontacttheCustomerSupportCenterat800-426-7378iftheyneedassistancein

obtainingorinstallinganysoftwarexes,drivers,andBIOSdownloads.

StrategyforreplacingFRUs

Beforereplacingparts:

Makesurethatallsoftwarexes,drivers,andBIOSdownloadsareinstalledbeforereplacinganyFRUs

listedinthismanual.

Afterasystemboardisreplaced,ensurethatthelatestBIOSisloadedtothesystemboardbefore

completingtheserviceaction.

Todownloadsoftwarexes,drivers,andBIOS,doasfollows:

1.Gotohttp://www.lenovo.com/support

2.EntertheproductnumberofthecomputerorpressAuto-detectbuttononthescreen.

3.SelectDownloadsanddrivers.

4.Followthedirectionsonthescreenandinstallthenecessarysoftware.

UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall

theoriginalFRUbeforeyoucontinue.

•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither

theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,

reinstallthatboard,andthenreplacetheotherone.

•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmaybethecauseoftheerror.

Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.

ReplaceonlytheFRUthatchangedthesymptoms.

Attention:Thesetupcongurationonthecomputeryouareservicingmayhavebeencustomized.Running

AutomaticCongurationmayalterthesettings.Notethecurrentcongurationsettings(usingtheView

Congurationoption);then,whenservicehasbeencompleted,verifythatthosesettingsremainineffect.