Personal Computer User's Guide

7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa

virus,removethevirus.

8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter11“Getting

information,help,andservice”onpage75formoreinformation.

Troubleshooting

Usethetroubleshootinginformationtondsolutionstoproblemsthathavedenitesymptoms.

Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteranewhardwareoptionornew

softwareinstalled,dothefollowingbeforereferringtothetroubleshootinginformation:

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea

hardwareoption,havethecomputerserviced.Foryoursafety,donotoperatethecomputerwiththe

coverremoved.

2.Runthediagnosticprogramstoensureyourcomputerisoperatingcorrectly.

3.Reinstallthenewhardwareoptionorsoftware.

Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:

•“Audioproblems”onpage59

•“CDproblems”onpage61

•“DVDproblems”onpage62

•“Intermittentproblems”onpage63

•“Keyboard,mouse,orpointingdeviceproblems”onpage63

•“Monitorproblems”onpage65

•“Networkingproblems”onpage67

•“Optionproblems”onpage69

•“Performanceandlockupproblems”onpage70

•“Printerproblems”onpage72

•“Serialportproblems”onpage72

•“Softwareproblems”onpage72

•“USBproblems”onpage73

Audioproblems

Selectyoursymptomfromthefollowinglist:

•“NoaudioinWindows”onpage59

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”

onpage60

•“Soundcomesfromoneexternalspeakeronly”onpage60

•“NoaudioinDOSapplicationsorgames”onpage60

NoaudioinWindows

Symptom:NoaudioinWindows

Actions:

Chapter10.Troubleshootinganddiagnostics59