User`s guide

Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The power
indicator is amber,
but there is no
image.
The video signal cable
is loose or disconnected
from the system or
monitor.
Be sure the video cable is
connected with the system
properly.
"Connecting and
turning on your
monitor"on page 1-6
The monitor brightness
and contrast are at the
lowest setting.
Adjust the brightness and
contrast setting on the OSD
menu.
"Adjusting your
monitor image"on page
2-3
One or more of the This is a characteristic If there are more than five Appendix A."Service
pixels appear of the LCD technology pixels missing, contact the and Support"on page
discolored. and is not an LCD
defect.
Support Center. A-1
• Fuzzy lines in
text or a
blurry image.
• Horizontal or
vertical lines
through the
• Image setup has not
been optimized.
• Your system
Display Properties
setting have not
been optimized.
Adjust the resolution
settings on your system to
match the native resolution
for this monitor: 1920 x
1080 at 60 Hz.
"Adjusting your
monitor image"on page
2-3
Perform automatic image "Selecting a supported
image.
setup. If automatic image display mode"on page
setup does not help, perform 2-8
manual image setup.
When working in the native
resolution, you may find
additional improvements by
adjusting the Dots Per Inch
(DPI) setting on your
system.
See the Advanced
section of your
system’s display
properties.
Manual image setup
If automatic image setup does not establish the image that you prefer, perform manual image
setup.(For VGA [analog] only)
Note: Have your monitor powered on for about 15 minutes, until the monitor warms up.
1. Press to open the OSD menu.
2. Use or to select and press to access.
3. Use or to select Manual and press to access.
4. Use or to select Clock or Phase adjustment.
• Clock: (pixel frequency) adjusts the number of pixels scanned by one horizontal
sweep. If the frequency is not correct, the screen shows vertical stripes and the picture
does not have the correct width.
• Phase: adjusts the phase of the pixel clock signal. With a wrong phase adjustment,
the picture has horizontal disturbances in light picture.
5. When the image no longer looks distorted, press Enter to save the adjustments of Clock
and Phase.
6. Press to leave the OSD menu.
Chapter 3. 3-4