Safety and Warranty guide
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Safety and warranty guide
shipping label, and a container will be included with the replacement CRU; and
2) you may be charged for the replacement CRU if the Service Provider does not
receive the defective CRU from you within thirty (30) days of your receipt of the
replacement CRU.
2. On-site Service
Under On-Site Service, a Service Provider will either repair or exchange the product
at your location. You must provide a suitable working area to allow disassembly
and reassembly of the product. Some repairs may need to be completed at a
service center. If so, the Service Provider will send the product to the service center
at its expense.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a
designated service center, with shipping at the expense of the Service Provider.
You are responsible for disconnecting the product and packing it in a shipping
container provided to you to return your product to a designated service center. A
courier will pick up your product and deliver it to the designated service center. The
service center will return the product to you at its expense.
4. Customer Carry-In Service
Under Customer Carry-In Service, your product will be repaired or exchanged
after you deliver it to a designated service center at your risk and expense. After
the product has been repaired or exchanged, it will be made available to you for
collection. If you fail to collect the product, the Service Provider may dispose of the
product as it sees fit, with no liability to you.
5. Mail-In Service
Under Mail-In Service, your product will be repaired or exchanged at a designated
service center after you deliver it at your risk and expense. After the product
has been repaired or exchanged, it will be returned to you at Lenovo’s risk and
expense, unless the Service Provider specifies otherwise.
6. Customer Two-Way Mail-In Service
Under Customer Two-Way Mail-In Service, your product will be repaired or
exchanged after you deliver it to a designated service center at your risk and
expense. After the product has been repaired or exchanged, it will be made
available to you for return shipping at your risk and expense. If you fail to arrange
return shipment, the Service Provider may dispose of the product as it sees fit, with
no liability to you.