Lenovo 6436 : Server User Manual : Page 69

Table 5. EasyStartup DVD (continued)

v Follow the suggested actions in the order in which they are listed in the Action Column until the problem

is resolved.

v See the Hardware Maintenance Manual on the Documentation DVD to determine which components are

customer replaceable units (CRU’s) and which fields are field replacable units (FRU’s).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The operating-system

installation program

continuously loops.

Make more space available on the hard disk.

The EasyStartup

program will not start the

operating-system media.

Make sure that the operating-system media is supported by the EasyStartup program.

See the EasyStartup DVD label for a list of supported operating-system versions.

The operating system

cannot be installed; the

option is not available.

Make sure that the server supports the operating-system. If it does, either no logical drive

is defined (RAID servers), or the EasyStartup program is not installed. Run the

EasyStartup program and make sure that setup is complete.

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

You suspect a software

problem.

1. To determine whether the problem is caused by the software, make sure that:

v The server has the minimum memory that is needed to use the software. For

memory requirements, see the information that comes with the software. If

you have just installed an adapter or memory, the server might have a

memory-address conflict.

v The software is designed to operate on the server.

v Other software works on the server.

v The software works on another server.

2.

If you received any error messages when using the software, see the

information that comes with the software for a description of the messages and