Server User Manual

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Table 4. Abbreviated list of POST error codes (continued)

v Follow the suggested actions in the order in which they are listed in the Action

column until the problem is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which

components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must

be performed only by a trained service technician.

Error code Description Action

1962 A hard disk drive does not contain

a valid boot sector.

1. Make sure that a startable

operating system is installed.

2. Run the hard disk drive

diagnostic tests.

3. Reseat the following

components:

a. Hard disk drive

b. Hard disk drive backplane

cable or back plate cables

Replace the following

components one at a time, in

the order shown, restarting the

server each time:

a. (Hot-swap models) Hard

disk drive cable

b. Hard disk drive

c. Hard disk drive backplane

or back plate

d. (Trained service technician

only) System board

5962 Internal CD/DVD drive

configuration changed.

An expected CD or DVD drive was

not detected.

1. Run the Configuration/Setup

Utility program and load the

default settings (see “Using the

Configuration/Setup Utility

program” on page 34).

2. Reseat the following

components:

a. DVD drive cable

b. DVD drive