Computer Hardware User Manual

Table 12. Diagnostic messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained
service technician.
Message
number Component Test State Description Action
215-801-xxx Optical drive Self-Test Aborted Unable to
communicate with
the device driver.
1. Make sure that the Diagnostic code is
at the latest level. For the latest level of
Diagnostic code, go to:
http://www.lenovo.com/support.
2. Run the test again.
3. Check the drive cabling for loose or
broken connections at both ends or
damage to the cable. Replace the cable
if it is damaged.
4. Run the test again.
5. Make sure that the system firmware is
at the latest level. The installed
firmware level is shown in the
Diagnostic event log in the
Firmware/VPD section for this
component. For the latest level of
firmware, start firmware, go to
EasyUpdate or go to:
http://www.lenovo.com/support and
select your system to display a matrix
of available firmware.
6. Run the test again.
7. If the problem remains, collect the data
from the Diagnostic event log and send
it to Lenovo Service. For information
about contacting Lenovo Service, see
http://www.lenovo.com/support.
220 ThinkServer TS100 Types 6431, 6432, 6433, and 6434: Hardware Maintenance Manual