Personal Computer User Manual

Chapter7.Symptom-to-FRUindex

TheSymptom-to-FRUindexlistserrorsymptomsandpossiblecauses.Themostlikelycauseislistedrst.

AlwaysbeginwiththeChapter4“Generalcheckout”onpage35

.Youcanusethisindextohelpyoudecide

whichFRUsareneededwhenservicingacomputer.Ifyouareunabletocorrecttheproblemusingthis

index,goto“Undeterminedproblems”onpage69.

Notes:

1.Ifyouhavebothanerrormessageandanincorrectaudioresponse,diagnosetheerrormessagerst.

2.Ifyoucannotrunthediagnostictestsoryougetadiagnosticerrorcodewhenrunningatest,butdidreceivea

POSTerrormessage,diagnosethePOSTerrormessagerst.

3.Ifyoudidnotreceiveanyerrormessage,lookforadescriptionofyourerrorsymptomsintherstpartofthisindex.

4.Forcomputermodelsthatdonothaveaninternalharddiskdriveandusearemoteharddiskdriveaccessed

throughtheSMC-StorageArray:

•Youmightreceivetheerrormessage“Nooperatingsystemfound.PressF1torepeatbootsequence.”Inthis

case,pressCtrl+Alt+DeleteinsteadofF1toestablishaconnectiontothestorageareanetworkwhereyour

operatingsystemisstored.Verifythattheusernameisnotloggedoninanotherlocation.

•IftheSMCloginpromptdisappearsbeforeyouloginandthenablackscreendisplays,contactthe

administrator.

Harddiskdrivebooterror

Aharddiskdrivebooterror(errorcodes1962andI999030X)canhavethefollowingcauses.

Note:Forcomputermodelsthatdonothaveaninternalharddiskdriveandusearemoteharddiskdrive

accessedthroughtheSMC-StorageArray,contactthenetworkorstorageadministrator.

ErrorFRU/Action

Thestart-updriveisnotinthebootsequencein

conguration.

Checkthecongurationandensurethestart-updriveis

inthebootsequence.

Nooperatingsysteminstalledonthebootdrive.Installanoperatingsystemonthebootdrive.

Thebootsectoronthestart-updriveiscorrupted.

Thedrivemustbeformatted,dothefollowing:

1.Attempttoback-upthedataonthefailingharddisk

drive.

2.Usingtheoperatingsystemsprograms,formatthe

harddiskdrive.

Thedriveisdefective.

Replacetheharddiskdrive.

PowerSupplyProblems

Ifyoususpectapowerproblem,usethefollowingprocedures.