Personal Computer User Manual

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea
hardwareoption,makesureyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour
computer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.
2.Runthediagnosticprogramstoensureyourcomputerisoperatingcorrectly.
3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.
Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:
•“Audioproblems”onpage89
•“CDproblems”onpage90
•“DVDproblems”onpage91
•“Intermittentproblems”onpage93
•“Keyboard,mouse,orpointingdeviceproblems”onpage93
•“Monitorproblems”onpage95
•“Networkingproblems”onpage96
•“Optionproblems”onpage99
•“Performanceandlockupproblems”onpage100
•“Printerproblems”onpage102
•“Serialportproblems”onpage103
•“Softwareproblems”onpage103
•“USBproblems”onpage104
Audioproblems
Selectyoursymptomfromthefollowinglist:
•“NoaudioinWindows”onpage89
•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”
onpage90
•“Soundcomesfromoneexternalspeakeronly”onpage90
•“NoaudioinDOSapplicationsorgames”onpage90
NoaudioinWindows
Symptom:NoaudioinWindows
Actions:
•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis
settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac
electricaloutlet.
•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.
•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.
VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.
•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
verifythatthevolumeisnotsettoolow.
•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector
onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.
Chapter10.Troubleshootinganddiagnostics89