User Guide ThinkPad T430 and T430i
Notes: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix C “Notices” on page 169 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/ThinkPadUserGuides. First Edition (May 2012) © Copyright Lenovo 2012.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . . Right-side view. . . . . . . . . . . . Left-side view . . . . . . . . . . . . Bottom view . . . . . . . . . . . . . Rear view . . . . . . . . .
Reinstalling preinstalled applications and device drivers . . . . . . . . . . . . . . . . . . Solving recovery problems . . . . . . . . . . 67 68 Chapter 6. Replacing devices . . . . . 69 Static electricity prevention . . . . . . . . Replacing the battery . . . . . . . . . . Replacing the hard disk drive . . . . . . . Replacing the keyboard . . . . . . . . . Replacing the memory module . . . . . . Replacing the wireless LAN/WiMAX card . .
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase . . . . . . . . . . . . . . . . Lenovo product service information for Taiwan . . . . . . . . . . . . . . . . Appendix B. WEEE and recycling statements . . . . . . . . . . . . . EU WEEE statements . . . . . . . . . . . . Battery recycling information for Japan . . . . . © Copyright Lenovo 2012 163 163 165 165 165 Battery recycling information for Brazil . . . . .
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power switch is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero. Before you remove the covers from a product equipped with a power cord, always make sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center.
Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
General battery notice DANGER Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock. In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. Never attempt to open or service any battery.
Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: • Throw or immerse into water • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations.
Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: • When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Liquid crystal display (LCD) notice CAUTION: The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break.
DANGER Do not connect phone line while using tablet mode. Notice for users in the U.S.A. Many personal computer products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a personal computer.
Chapter 1. Product overview This chapter provides information about the locations of connectors, locations of important product labels, computer features, specifications, operating environment, and preinstalled ThinkVantage® Technologies and other software.
7 Touch pad buttons 8 TrackPoint buttons 9 Fn key 10 Built-in stereo speaker (left) 11 Volume control buttons 12 Black button 13 Built-in microphone (left) 14 Integrated camera 15 16 Built-in microphone (right) 1 ThinkLight® light Status indicators Your computer has several status indicators. For the detailed information about the location and meaning of each indicator, see “System-status indicators” on page 8. 2 Power button Use the power button to turn on the computer.
You also can use this button to interrupt the startup sequence of your computer to start the Rescue and Recovery® workspace. To access the Rescue and Recovery workspace, turn on your computer and press this button when the ThinkPad logo is displayed on the screen. For more information about Rescue and Recovery, see “Using the Rescue and Recovery workspace” on page 65.
2 USB 2.0 connector The USB 2.0 connector is used for connecting devices compatible with a USB interface, such as a USB printer or a digital camera. Note: When you attach a USB cable to the connector, make sure that the USB mark is facing upward. Otherwise the connector might be damaged. 3 Wireless radio switch Use this switch to quickly turn on or turn off all wireless connections. 4 ExpressCard slot Your computer has an ExpressCard slot for a 34 mm-wide ExpressCard.
1 Fan louvers (left) The internal fan and louvers enable air to circulate in the computer and cool the central processor. Note: To avoid impeding airflow, do not place any obstacle in front of the fan. 2 Monitor connector You can attach an external monitor or a projector to your computer to display computer output.
1 1 SIM card slot 2 Battery 3 Port replicator or docking station connector 4 Hard disk drive or solid state drive 5 Memory-upgrade slot 6 PCI Express Mini Card slot for wireless WAN card or mSATA solid state drive SIM card slot If your computer has a wireless WAN feature, it might require a Subscriber Identification Module (SIM) card to establish wireless WAN connections. Depending on the country of delivery, the SIM card might be already installed in the SIM card slot.
Rear view Figure 5. ThinkPad T430 and T430i rear view. 1 1 Always On USB connector 2 Ethernet connector 3 Power jack 4 Fan louvers (rear) Always On USB connector By default, the Always On USB 2.0 connector enables you to charge some devices, such as iPod®, iPhone, and BlackBerry® smartphones, even when your computer is in sleep (standby) mode.
Status indicators Your computer has system-status indicators and power-status indicators. The status indicators show the current status of your computer. System-status indicators 1 Wireless LAN/WAN/WiMAX/Bluetooth status indicator • Green: The wireless LAN, WAN, Bluetooth, or WiMAX feature is on. • Off: Wireless network devices are disabled or the wireless radio is turned off.
1 Sleep status indicator • Green: The computer is in sleep mode. • Blinking green: The computer is entering sleep or hibernation mode, or is resuming normal operation. 2 Battery status indicator • Green: The battery charge level is 20% or more. • Orange: The battery charge level is between 5% and 20%. • Fast blinking orange: The battery charge level is 5% or less, or the battery is charging. • Slow blinking orange: The battery is being charged.
You can find the machine type and model of your computer in the label as shown below: FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the PCI Express Mini Card shown on the enclosure of your computer. The FCC ID and IC Certification number label is affixed on the card installed in the PCI Express Mini Card slot of your computer.
Certificate of Authenticity label The Microsoft Certificate of Authenticity label for the preinstalled operating system is attached. Printed on this label are the product ID and the product key information for your computer. Record this information and keep it in a safe place. You might need these numbers to start your computer or reinstall the operating system.
• mSATA solid state drive (on some models) Display The color display uses TFT technology. • Size: 14.0 inches (355.
• Integrated wireless WAN (on some models) • Integrated WiMAX (on some models) Security feature • Fingerprint reader (on some models) Specifications Size • Width: 340.5 mm (13.4 inches) • Depth: 232 mm (9.13 inches) • Height: 29.5 mm (1.
If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine. Keep electrical appliances such as an electric fan, radio, air conditioner, and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive. Do not place any beverages on top of or beside the computer or other attached devices.
Table 1. Applications on Lenovo ThinkVantage Tools (continued) Application Icon name ThinkVantage GPS GPS SimpleTap SimpleTap Note: Depending on your computer model, some of the applications might not be available. • Accessing applications from Control Panel Click Start ➙ Control Panel. Depending on the application you want to access, click the corresponding section and then click the corresponding green text.
ThinkVantage applications This topic provides a brief introduction to some ThinkVantage applications. Note: Depending on your computer model, some of the applications might not be available. Access Connections The Access Connections program is a connectivity assistant program for creating and managing location profiles. Each location profile stores all the network and Internet configuration settings needed for connecting to a network infrastructure from a specific location such as a home or an office.
Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy access to various technologies, such as: • Lenovo Solution Center • Power Manager • Rescue and Recovery • System Update Message Center Plus The Message Center Plus program automatically displays messages to inform you about important notices from Lenovo, such as alerts on system updates and alerts on conditions that require your attention.
Note: The SimpleTap program is only available on certain models preinstalled with the Windows 7 operating system. If your Windows 7 model is not preinstalled with the SimpleTap program, you can download it from http://www.lenovo.com/support. System Update The System Update program helps you keep the software on your computer up-to-date by downloading and installing software packages (ThinkVantage applications, device drivers, UEFI BIOS updates, and other third party applications).
Chapter 2. Using your computer This chapter provides information on using some of the computer components. Register your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
• Take advantage of the networking features by use of the Access Connections program. • To learn more about using the wireless features of your computer, refer to “Wireless connections” on page 32. • To travel more confidently, be sure to check the tips in “Traveling with your computer” on page 47. • Press Fn+F5, or use the wireless radio switch to enable or disable the wireless features.
Power conservation • Fn+F4 Put your computer into sleep mode. To return to normal operation, press the Fn key only. If you want to use the combination to put the computer into hibernation mode or do-nothing mode, change the settings in the Power Manager program. Switching a display output location • Fn+F7 Switch between the computer display and an external monitor.
Press Fn+F6 to open the Communications settings window. From this window, you can take a picture, change the camera and audio settings, and open the Communications Utility program. Adjusting the brightness level of the computer display • Fn+F8: The computer display becomes dimmer. • Fn+F9: The computer display becomes brighter. This function changes the brightness level temporarily. To change the default brightness level, change the settings through Power Manager.
Volume and mute buttons You can adjust the sound level of the built-in speakers by using the following three buttons: 1 2 Speaker mute button Volume control button 3 Microphone mute button If you mute the sound and then turn off your computer, the sound will remain muted when you turn on your computer again. To turn on the sound, press the plus (+) or minus (-) button. Setting the volume To adjust the output volume or the recording volume, do the following: 1.
Windows key You can display or hide the Start menu of the Windows operating system by pressing the Windows key 1 : You also can use the Windows key together with another key to achieve other functions. For details, refer to the help information system of the Windows operating system. Using the UltraNav pointing device Your computer comes with the UltraNav pointing device.
Using the TrackPoint pointing device The TrackPoint pointing device consists of a pointing stick 1 on the keyboard and three click buttons at the bottom of the keyboard. To move the pointer 5 on the screen, you apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard; the pointing stick itself does not move. The speed at which the pointer moves depends on the pressure you apply to the pointing stick.
Replacing the cap The cap 1 on the end of the TrackPoint pointing stick is removable. You can replace it as shown in the drawing. Note: If you replace the keyboard, a new keyboard is shipped with the default cap. If you wish, you can keep the cap from your old keyboard and use it on the new one. Using the touch pad The touch pad consists of a pad 1 and two click buttons below the TrackPoint buttons at the bottom of the keyboard.
Using the UltraNav pointing device and an external mouse If you attach an external mouse to a USB connector, you can use the external mouse simultaneously with the TrackPoint pointing device and the touch pad. Disabling the TrackPoint pointing device or the touch pad To disable the TrackPoint pointing device or the touch pad, do the following: 1. Click Start ➙ Control Panel ➙ Hardware and Sound ➙ Mouse ➙ UltraNav. 2. To disable the TrackPoint pointing device, clear the check box for Enable TrackPoint.
The ac power adapter that comes with your computer has two basic components: • The transformer pack that converts ac power adapter for use with the computer. • The power cord that plugs into the ac outlet and into the transformer pack. Attention: Using an improper power cord could cause severe damage to your computer. Connecting the ac power adapter To use the ac power adapter, do the following. Be sure to take these steps in the order in which they are given here. 1.
Managing the battery power With Power Manager, you can adjust your power settings to give you the best balance between performance and power saving. For instructions on accessing the Power Manager program, see “Accessing ThinkVantage applications” on page 14. For more information about the Power Manager program, refer to the help information system. Power-saving modes There are several modes that you can use at any time to conserve power.
3. From the left pane, select the task folder for which you want to enable the wakeup function. The scheduled tasks are displayed. 4. Click a scheduled task, and then click the Conditions tab. 5. Under Power, select the check box for Wake the computer to run this task. Enabling the battery alarm Program your computer so that when the battery power falls below a certain level, three events occur: • The alarm goes off. • A warning message is displayed. • The LCD is turned off.
DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it. • Store it in a cool dry place. • Keep it away from children. The battery pack is a consumable supply.
Connecting to the network Your computer has one or more network cards for connecting to the Internet and to your company's wired LAN or wireless LAN network. Note: Some models come with a built-in wireless WAN card enabling you to establish wireless connections over remote public or private networks. The Access Connections program is a connectivity assistant program for creating and managing location profiles.
Establishing wireless LAN connections Your computer comes with a built-in wireless network card and a configuration utility to help you make wireless connections and monitor the status of your connection, so that you can stay connected to your network while you are in the office, in a meeting room, or at home, with no need for a wired connection. Attention: • If you carry your computer with the wireless LAN feature into an airplane, check the services with the airline before boarding the airplane.
For maximum performance from your wireless WAN connection, please keep the following best usage guidelines in mind: • Keep your notebook away from your body. • Place your notebook on a flat surface and open your computer display to an angel of slightly more than 90 degrees. • Place your notebook away from concrete or brick walls that may dampen cellular signals. • Best reception will be available near windows and other locations where cellular phone reception is the strongest.
Access Connections gauge If your computer is running the Windows 7 operating system, the Access Connections gauge on the taskbar displays the signal strength and status of your wireless connection. You can find more detailed information about the signal strength and status of your wireless connection by opening the Access Connections program or by right-clicking the Access Connections gauge on the taskbar and selecting View Status of Wireless Connection.
• Wireless status icon states: wireless WAN – Power to the WAN radio is off – No association – No signal – Signal level 1 – Signal level 2 – Signal level 3 Note: If you have trouble in making a connection, try moving your computer closer to your wireless access point. Enabling or disabling the wireless features To enable or disable the wireless features, do one of the following: • Press Fn+F5 to bring up the the wireless feature list, such as wireless LAN and Bluetooth.
can see only part of the screen at a time. You can see other parts by moving the image with the TrackPoint pointing device or another pointing device. You can move the display output to the computer display, the external monitor, or both in the Display Settings window. Connecting an external monitor To attach an external monitor, do the following: 1. Connect the external monitor to the monitor connector; then connect the monitor to an electrical outlet. 2. Turn on the external monitor. 3.
12. Clear the Show compatible hardware check box. 13. Select Manufacturer and Model for your monitor. If you cannot find your monitor on the list, stop the installation of this driver and use the driver shipped with your monitor. 14. After updating the driver, click Close. 15. Click OK. Note: To change the color settings, right-click on the desktop, and click Screen resolution. Click Advanced Settings, select the Monitor tab, then set Colors.
1. Press Ctrl+Alt+F12. The Intel Graphics and Media Control Panel window opens. 2. Select Advanced Mode and click OK. 3. Select Multiple Displays. 4. In the Operating Mode field, select either of the following options and finish other configuration. – Single Display: Depending on your configuration, the computer output is displayed either on the computer display or the DVI monitor. – Clone Displays: The same computer output is displayed on both the computer display and the DVI monitor.
Playing sound Your projector might have one or more audio-input connectors. To project sound, you will need to attach the combo audio jack on your computer to these connectors by using an audio cable (commercially available). Using the Extend desktop function Your computer supports a function named the Extend desktop function. With the Extend desktop function, you can display output on both the computer display and an external monitor. You also can display different desktop images on each monitor.
Using audio features Your computer is equipped with the following: • Combo audio jack, 1/8 inch (3.5 mm) in diameter • Built-in speakers • Built-in microphone The following table shows which functions of the audio devices attached to the jacks on your computer or docking station are supported. Table 3. Audio feature list Headset with a 3.
2. Click the Manage Settings button. The Communications Utility window opens. 3. In the Communications Utility window, configure the camera settings depending on your individual needs. Adjusting the video output of your camera To adjust the quality of the video output of your camera, do the following: 1. Open the Communications Utility window. 2. Click Advanced camera settings. The Properties window opens. 3. Configure the settings and select an image quality value.
• High-Capacity(SDHC) cards • Secure Digital eXtended-Capacity(SDXC) cards • MultiMediaCard (MMC) modules Notes: • Your computer does not support the CPRM feature for the SD card. • When transferring data to or from a flash media card, such as an SD card, do not put your computer in sleep or hibernation mode before the data transfer is complete. To do so might cause damage to your data.
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Chapter 3. You and your computer This chapter provides you information about accessibility and traveling with your computer. This chapter contains the following topics: • “Accessibility and comfort” on page 45 • “Traveling with your computer” on page 47 Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform.
caused by long periods of working in the same position. Frequent, short breaks from your work will also help to prevent any minor discomfort associated with your working posture. Display: Position the display to maintain a comfortable viewing distance of 510-760 mm (20-30 inch). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly.
ThinkPad features that promote comfort: There are easy-to-use ThinkPad features that can help make your computer more comfortable to use. Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.
4. If you carry an ac power adapter, detach the ac cord from it to avoid damaging the cord. Note: If you use the ThinkLight light, the battery life is slightly reduced. Travel tips on airplanes If you carry your computer into an airplane, check the travel tips. Notes: • For using onboard computer or wireless (such as Internet and Bluetooth) services, check the services with the airline before boarding the airplane.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Attaching a mechanical lock You can attach a mechanical lock to your computer, to help prevent it from being removed without your permission. Attach a mechanical lock to the keyhole of the computer; then secure the chain on the lock to a stationary object. Refer to the instructions shipped with the mechanical lock.
Power-on password You can set a power-on password to help protect your computer against access by unauthorized users. If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the computer. You must enter the correct password to start using the computer. Setting a power-on password 1. Print these instructions. 2. Save all open files, and exit all applications. 3. Turn your computer off and then turn it on again. 4. When the logo screen is displayed, press F1.
Setting a hard disk password 1. Print these instructions. 2. Save all open files, and exit all applications. 3. Turn your computer off and then on again. 4. When the logo screen is displayed, press F1. the ThinkPad Setup program main menu opens. 5. Select Security, using the cursor directional keys to move down the menu. 6. Select Password. 7. Select Hard Disk 1 Password. 8. A password window opens. You are prompted to select User or User + Master. Select User if you want to set only one hard disk password.
• To change the hard disk password, type the current password in the Enter Current Password field. Then type the new password in the Enter New Password field, and retype the password you just entered to verify it in the Confirm New Password field. Press Enter, and a Setup Notice window is displayed. Press F10 to exit from the Setup Notice window. The user hard disk password will be changed. • To remove the hard disk password, type the current password in the Enter Current Password field.
– Enabling or disabling the Password at unattended boot feature – Specifying the minimum length for power-on passwords and hard disk passwords – Changing the setting for the security chip – Enabling or disabling the Boot Device List F12 Option feature – Enabling or disabling the Boot Order Lock feature – Enabling or disabling the Flash BIOS Updating by End-Users feature – Enabling or disabling the internal network device – Enabling or disabling the internal wireless device – Enabling or disabling the intern
9. Commit your password to memory and press Enter. A Setup Notice window is displayed. Attention: You might want to note down your password and keep it in a safe place. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. 10. Press F10 to exit from the Setup Notice window.
For details about Windows BitLocker Drive Encryption, see the Windows 7 Help and Support program, or search for “Microsoft Windows BitLocker Drive Encryption Step-by-Step Guide” on the Microsoft Web site. Disk Encryption hard disk drive and Encryption solid state drive Some models contain the Disk Encryption hard disk drive or Encryption solid state drive. This feature helps to protect your computer against security attacks on media, NAND flash or device controllers by use of a hardware encryption chip.
9. Press F10 to save changes and exit. 10. Press Enter in the Setup Confirmation window to confirm the exit. To set the security chip, you have to start Client Security Solution, and follow the instructions on the screen. Note: If your computer is a Windows 7 model, Client Security Solution is not preinstalled on your system. To configure the security chip, you need to download the latest version of Client Security Solution from the Lenovo Web site. To download Client Security Solution, go to http://www.
LED behavior of the fingerprint reader Table 4. LED behavior list_fingerprint reader Indicator Description Steady green The fingerprint reader is ready to swipe. Blinking green once The fingerprint is being authenticated or has been authenticated. Blinking green The fingerprint reader is ready to swipe in power-on authentication state. Blinking amber The fingerprint could not be authenticated.
1. Place the ball of your finger—that is, the central part of the fingerprint—on the small circle above the reader. Make sure that the entire top joint of the finger is on the reader. 2. Apply light pressure and swipe your finger across the reader in one smooth motion. Logging on to the system After you enroll your fingerprint, log on to the system the following: 1. Set a power-on password or a hard disk password, or both. 2. Turn your computer off and then on again. 3.
Attention: If you always use your fingerprint to log on to the system, you might forget your password. Write down your password, and keep it in a safe place. If you forget it and for some reason you cannot swipe your finger across the reader - for example, if you injure that finger - you cannot start the computer or change the password.If you forget your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.
• The reader often fails to enroll or authenticate your fingerprint. If your finger has any of the following conditions, you might not be able to register or authenticate it: • Your finger is wrinkled. • Your finger is rough, dry, or injured. • Your finger is very dry. • Your finger is stained with dirt, mud, or oil. • The surface of your finger is very different from when you enrolled your fingerprint. • Your finger is wet. • A finger is used that has not been enrolled.
If an Encryption solid state drive or a Disk Encryption hard disk drive is supported and installed in your computer, you can logically dispose of all the data on the drive in a very short time by erasing the cryptographic key. The data encrypted with the old key is not physically erased but remains on the drive; however, it cannot be decrypted without the old key. This feature is enabled by ThinkPad Setup Menu Extension Utility and is available as a menu item in ThinkPad Setup.
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Chapter 5. Recovery overview This chapter provides information about the recovery solutions provided by Lenovo. Notes: 1. There are a variety of methods to choose from when considering how to recover in the event of a software- or hardware-related problem. Some methods vary depending on the type of your operating system. 2.
• On the Windows 7 operating system, you can use recovery media to restore the computer to the factory default settings only. You can use recovery media to put the computer in an operational state after all other methods of recovery have failed. Attention: When you use recovery media to restore the computer to the factory default settings, all the files currently on the hard disk drive will be deleted and replaced by the factory default settings. To use recovery media, do the following: 1.
Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. To perform a recovery operation using the Rescue and Recovery program, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3.
Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 68. 4. Do one of the following: • To rescue files from your hard disk drive or from a backup, click Rescue files and follow the instructions on the screen. • To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen.
1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts.
Attention: If you need updated device drivers, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 130. Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: • Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 66.
Chapter 6. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer.
Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.” DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo.
4. Install a fully charged battery until it clicks into place. 5. Slide the battery latch to the locked position. 6. Turn the computer over again. Reconnect the ac power adapter and all cables. Using the extended life battery For longer battery life, an extended life battery is available as an option. You can attach it to the docking station connector of your computer by doing the following: 1. Turn off the computer, or enter hibernation mode.
4. Slide the battery latch to the locked position. 5. Turn the computer over again. Reconnect the ac power adapter and all cables. To remove the extended life battery, do the following: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac power adapter and all cables from the computer. 2. Close the computer display, and turn the computer over.
3. Unlock the battery latch. 4. Press the latch as shown and detach the battery. 5. Turn the computer over again. Reconnect the ac power adapter and all cables. Replacing the hard disk drive Before you start, print these instructions. Notes: The hard disk drive or solid state drive is very sensitive. Incorrect handling can cause damage and permanent loss of data. Observe the following guidelines: • Replace the hard disk drive or solid state drive only if you upgrade it or have it repaired.
• Never remove the drive while the system is operating, in sleep mode, or in hibernation mode. To replace the hard disk drive or solid state drive, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. See “Replacing the battery” on page 69. 4. Loosen the screw that secures the cover of the slot. 5. Remove the slot cover. 6.
8. Attach the side rubber rails to the new hard disk drive or the side spacer rails to the new solid state drive. 9. Insert the hard disk drive or solid state drive into the slot; then press it firmly into place. 10. Reinstall the cover of the slot. Chapter 6.
11. Reinstall the screw. 12. Reinstall the battery. See “Replacing the battery” on page 69. 13. Turn the computer over again. Reconnect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Removing the keyboard To remove the keyboard, do the following: 1.
6. Turn the computer over and open the display. 7. Push hard in the direction shown by the arrows 1 to unlatch the front side of the keyboard. The keyboard will open up slightly 2 . 8. Carefully lift the keyboard until you can see how it is connected. Hold the keyboard above the computer, and then detach the connector 1 . Remove the keyboard 2 . Chapter 6.
Installing the keyboard To install the keyboard, do the following: 1. Attach the connector. 2. Insert the keyboard. Make sure that the rear edges of the keyboard are under the frame, as shown by the arrows.
3. Slide the keyboard in the direction shown by the arrows. 4. Close the computer display, and turn the computer over. Reinstall the screws. Chapter 6.
5. Put the memory slot cover back in place 1 , close the cover 2 , and then tighten the screws 3 . 6. Reinstall the battery. See “Replacing the battery” on page 69. 7. Turn the computer over again. Reconnect the ac power adapter and all cables. Replacing the memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster.
Replacing memory in the slot on the underside of the computer Your computer has two memory slots: one under the keyboard and another on the underside of the computer. To replace the memory module, follow the procedure below: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. 2. Close the computer display, and turn it over. 3. Remove the battery. See “Replacing the battery” on page 69. 4.
7. Pivot the memory module downward until it snaps into place. 8. Make sure that the memory module is firmly fixed in the slot and cannot be moved easily. 9. Put the memory slot cover back in place 1 , close the cover 2 , and then tighten the screws 3 . 10. Reinstall the battery. See “Replacing the battery” on page 69. Replacing memory in the slot under the keyboard 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. 2.
6. Find the notch on the contact edge side of the memory module you are installing. Attention: To avoid damaging the memory module, do not touch its contact edge. 7. With the notched end of the memory module toward the contact edge side of the socket, insert the memory module 1 into the socket at an angle of about 20 degrees; then press it in firmly 2 . Note: If you install a memory module in only one of the two memory slots, install it in the slot located under the keyboard. 8.
2. When the logo screen is displayed, press the F1 key. The ThinkPad Setup program main menu opens. The Installed memory item shows the total amount of memory installed in your computer. Replacing the wireless LAN/WiMAX card Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot.
6. Remove the screw 1 . The card pops up 2 . 7. Remove the card. 8. Align the contact edge of the new PCI Express Mini Card with the corresponding socket contact of the computer. Chapter 6.
Note: If the new PCI Express Mini Card has two connectors, as in the next drawing, put the white cable in the cable protection tube. 9. Pivot the card until you can snap it into place by pressing the upper side of the connectors 1 . Secure the card with the screw 2 .
10. Connect the cables to the new PCI Express Mini Card. Be sure to attach the gray cable to the connector marked “MAIN” or “M” on the card, and the black cable to the connector marked “AUX” or “A”. Note: If the new PCI Express Mini Card has three connectors, be sure to attach the gray cable to the connector marked “TR1” on the card, and the black cable to the connector marked “TR2”. If you attach either cable to the center connector, the connection speed will be lower. 11. Reinstall the keyboard.
6. Remove the screw 1 . The card pops up 2 . Then remove the card. 7. Remove the card. 8. Align the contact edge of the new card with the corresponding socket contact of the computer 1 .
Note: If the new PCI Express Mini Card has two connectors, as in the next drawing, put the white cable in the cable protection tube. 9. Pivot the card until you can snap it into place by pressing the upper side of the connectors 1 . Secure the card with the screw 2 . 10. Connect the cables to the new PCI Express Mini Card.
13. Turn the computer over again. Reconnect the ac power adapter and all cables. Installing and replacing the wireless WAN card Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Attention: Before you start installing a wireless WAN card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body.
5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. 6. Remove the screw 1 . The card pops up 2 . Note: Depending on the system configuration of your computer, the card might have only one connector. Chapter 6.
7. Remove the card.
8. Align the contact edge of the new wireless WAN card with the corresponding socket. 9. Pivot the card until you can snap it into place by pressing the upper side of each connector 1 . Secure the card with the screw 2 . Note: Depending on the system configuration of your computer, the card might have only one connector. Chapter 6.
10. Connect the cables to the new wireless WAN card. 11. Put the memory slot cover back in place 1 , close the cover 2 , and then tighten the screws 3 . 12. Reinstall the battery. See “Replacing the battery” on page 69. 13. Turn the computer over again. Reconnect the ac power adapter and all cables. Replacing the SIM card Before you start, print these instructions. Your computer might require a SIM card to establish wireless WAN connections.
4. Locate the SIM card slot inside the battery compartment. Gently pull the tab extending from the slot until it stops 1 . The card comes partway out of the slot. Remove the card 2 . 5. Hold the new card with the metal contact facing upward and going into the slot first. Then, insert the card firmly into the slot until you hear a click. Note: Make sure that you insert the SIM card all the way into the slot. 6. Put the battery back in place, turn the computer over again, and reconnect the cables.
2. Unlock the bay lock latch 1 by sliding it to the top. While holding the bay lock latch in the unlocked position, slide the bay eject latch 2 to the left, then pull out the Ultrabay device 3 . 3. Insert the replaceable device into the bay; then press the device firmly into the connector.
Chapter 7. Enhancing your computer This section provides information on installing devices and taking advantage of your computer's high-technology features. • “Finding ThinkPad options” on page 97 • “Using the Serial Ultrabay Enhanced feature” on page 97 • “ThinkPad port replicators and docking stations” on page 100 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
To hot-swap the Ultrabay device, do the following: 1. Click the triangular icon on the taskbar to show hidden icons, then click Safely Remove Hardware and Eject Media icon, and then stop the device. 2. Remove and insert the Ultrabay device as introduced in “Replacing the Ultrabay device” on page 95. Performing a warm swap To do a warm swap is to connect, remove, or reconnect a device while the computer is in sleep mode. To warm-swap the Ultrabay device, do the following: 1.
3. Insert the hard disk drive with the label facing upward. Note: If your hard disk drive has a strap, be sure not to leave it under the drive. 4. Ensure that the hard disk drive is connected firmly. 5. Close the hard disk drive stopper. 6. Insert the ThinkPad 12.7 mm Serial ATA Hard Drive Bay Adapter III into the Serial Ultrabay Enhanced bay. Chapter 7.
Notes: If you install the secondary hard disk drive using hot swap or warm swap, and the hard disk drive is protected by a password, you cannot get access to the drive right after inserting the adapter into the bay. To get access to it, do the following: a. Put your computer into hibernation mode. You might have to wait for a while till the computer enters hibernation mode. b. Press the power button to return to normal operation. The hard disk password icon is displayed on the screen. c. Type the password.
4 Docking station connector: This is where you attach your computer. ThinkPad Mini Dock Series 3 and ThinkPad Mini Dock Series 3 with USB 3.0 1 Power button: Press the power button to turn the computer on or off. 2 Key lock indicator: This indicator lights when the system lock key is in the locked position. When the system lock key is in the locked position, the eject button of the docking station is locked; you cannot attach or remove your computer.
1 Power button: Press the power button to turn the computer on or off. 2 Key lock indicator: This indicator lights when the system lock key is in the locked position. When the system lock key is in the locked position, the eject button of the docking station is locked; you cannot attach or remove your computer. 3 Docking station indicator: This indicator lights when your computer is docked. 4 Eject button: Press the eject button to release the computer from the docking station.
6 Security keyhole: Use a security cable lock that fits this keyhole to lock your port replicator to a stationary object to protect it from theft. ThinkPad Mini Dock Series 3 and ThinkPad Mini Dock Series 3 with USB 3.0 1 Power jack: Connect the ac power adapter. 2 DisplayPort connector: Connect a display device. 3 DVI connector: Connect a monitor that supports Single-Link DVI. Note: The DVI connector provides a digital interface only.
ThinkPad Mini Dock Plus Series 3 and ThinkPad Mini Dock Plus Series 3 with USB 3.0 1 3 DisplayPort connector: Connect a display device. 2 4 DVI connector: Connect a monitor that supports Single-Link DVI. Note: The DVI connector provides a digital interface only. This connector can only be used with a computer that supports DVI connection established through docking stations. 5 Ethernet connector: Connect the port replicator to an Ethernet LAN.
• If your computer is operating, make sure that it has finished any operations involving devices that are connected to a USB connector. Also make sure that any connection to an Ethernet connector has been disconnected. • The following illustrations are for the ThinkPad Mini Dock Series 3. The procedure is the same for other docking stations. For port replicators, start with step 2. 1. Make sure that the system lock key is in place and in the unlocked (horizontal) position. 2.
3. Put your computer on the platform of the docking station, making sure that the top-left corner of the computer is aligned to the guide plate. 4. Insert your computer into the docking station until you hear a click. The computer is attached to the docking station. Note: If the docking station indicator is not lighted after you attach the docking station, your computer is not correctly connected. Check the ac power adapter of the docking station, or disconnect and re-attach the ac power adapter.
Detaching a ThinkPad port replicator or docking station To detach your computer from the port replicator or docking station, do the following: 1. Ensure that: • The devices connected to USB connectors are not in use. • The connection to an Ethernet connector has been ended. • The system lock key of the docking station is in place and in the unlocked (horizontal) position for: – ThinkPad Mini Dock Series 3 – ThinkPad Mini Dock Series 3 with USB 3.
Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device or security feature. For the ThinkPad docking stations, in addition to attaching a mechanical lock to the docking station, you also can use the system lock key to lock the eject button. When the eject button is locked, the computer cannot be detached from the docking station.
Chapter 8. Advanced configuration While it is important to protect files, data, and settings that are on the hard disk drive, you also might need to install a new operating system, install new device drivers, update your system UEFI BIOS, or recover preinstalled software. This information will help you handle your computer with proper care and keep it in top working shape.
Country or region: Code China: SC Denmark: DK Finland: FI France: FR Germany: GR Italy: IT Japan: JP Netherlands: NL Norway: NO Spain: SP Sweden: SV Taiwan and Hong Kong: TC United States: US Installing the Windows 7 operating system Before you start, print these instructions. To install the Windows 7 operating system and its related software on your computer, do the following: 1. Start ThinkPad Setup. 2. Select Boot. 3. Select UEFI/Legacy Boot. 4.
Note: The Web site address might change without notice. If the homepage is not displayed, search for it from the Microsoft top page. To install a fix module, run the EXE file in a subfolder and follow the instructions on the screen. Note: If you remove the hard disk drive from the computer with a single-core processor and install it on a computer with a dual-core processor, you can get access to the hard disk drive.
9. Select Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer. 10. Click Have Disk. 11. Specify path C:\SWTOOLS\DRIVERS\MONITOR to this monitor INF file. Then, click Open. 12. Click OK. 13. Confirm the correct display type, then click Next. 14. When installation completes, click Close. 15. Click Close to close the Display Properties window. 16. Click OK on the Monitor tab. 17. Click OK and close the Display Settings window.
Main menu The Main menu is the first interface you see after you enter ThinkPad Setup. It displays the following configuration of your computer: • UEFI BIOS Version • UEFI BIOS Date (Year-Month-Day) • Embedded Controller Version • Machine Type Model • System-unit serial number • System board serial number • Asset Tag • CPU Type • CPU Speed • Installed memory • UUID • MAC address (Internal LAN) Config menu If you need to change the configuration of your computer, select Config from the ThinkPad Setup menu.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments • AC power is required with magic packet type Wake on LAN. • The Wake on LAN function does not work when a hard disk password is set.
Table 5. Config menu items (continued) Menu item Submenu item Value • Auto Comments If you select Auto, it enables you to connect and route appropriate USB 3.0 or USB 2.0 connectors. If you select Enabled, it enables USB 3.0 mode and allows USB 3.0 to be supported in the operating system. If you select Disabled, it disables and hides the USB 3.0 controller, and USB 3.0 connectors will work as USB 2.0 connectors.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments condition until you press the Fn key again. Keyboard Illumination Control • ThinkLight Only • Keyboard backlight Only • Both Display Boot Display Device • ThinkPad LCD • Analog (VGA) • Digital on ThinkPad • Digital 1 on dock • Digital 2 on dock Enable the ThinkLight light feature, the keyboard backlight feature, or both. After you make a selection, you can activate the corresponding feature(s) by pressing Fn+Spacebar.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments Power Intel SpeedStep® technology • Disabled Select the mode of Intel SpeedStep technology at runtime.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments If you select Enabled, the system is powered on when the ac power adapter is attached. When the system is in hibernate state, the system resumes. If you select Disabled, the system is not powered on nor resumed when the ac power adapter is attached.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments Intel AMT Intel AMT Control • Disabled If you select Enabled, Intel AMT (Active Management Technology) is configured and additional setup items are provided in MEBx (Management Engine BIOS Extension) Setup. • Enabled • Permanently Disabled If you select Permanently Disabled, you will never be able to enable it again. Be cautious when you want to use this option.
3. Type the date or time. Security menu If you need to set the security features of your computer, select Security from the ThinkPad Setup menu. The following table lists the Security menu items. Notes: • Default values are in boldface. The default settings are already optimized for you. If you consider changing the computer configuration, proceed with extreme caution. Setting the configuration incorrectly might cause unexpected results.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments Hard Disk x Password • Disabled See “Hard disk passwords” on page 50. • Enabled Notes: • Hard Disk 1 means the hard disk drive built into your computer. • Hard Disk 2 is displayed on the Password submenu only if a secondary hard disk drive is installed in the Serial Ultrabay Enhanced bay.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments Physical Presence for Provisioning • Disabled This option enables or disables the confirmation message when you change the settings of the security chip.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments Memory Card Slot • Disabled If you select Enabled, you can use the memory card slots. • Enabled Smart Card Slot • Disabled • Enabled Integrated Camera • Disabled • Enabled Microphone • Disabled • Enabled Fingerprint Reader • Disabled • Enabled Anti-Theft Intel AT Module Activation • Disabled • Enabled • Permanently Disabled Intel AT Suspend • Enter If you select Enabled, you can use the smart card slot.
• Use the Boot submenu to specify the startup sequence that runs when you turn on the power. • Use the Network submenu to specify the startup sequence that runs when Wake on LAN is enabled. Wake on LAN is commonly used by LAN administrators in corporate networks to get remote access to your computer. 2. Set the startup order by using the following keys: • Use cursor keys to select a device. • Use F6 or the combination of Shift and + to move the device up to a higher priority.
Table 7. Startup menu items (continued) Menu item Value Comments devices that do not have the UEFI enabled operating system. UEFI/Legacy Boot Priority Boot Mode • UEFI First • Legacy First Select priority of boot option between UEFI and Legacy. • Quick Screen during the POST: • Diagnostics • Quick: The ThinkPad Logo screen is displayed. • Diagnostics: Text messages are displayed. Note: You also can enter Diagnostic mode by pressing Esc during the POST.
Using system management This section is intended primarily for network administrators. Your computer is designed for manageability, so that you can redirect more of your resources to better meet your business objectives. This manageability, or “Total Cost of Ownership” (TCO), enables you to remotely power on your computer, format the hard disk drive, install the software of your choice, and have the computer start up and function in the same way as an ordinary desktop PC.
• Wake on LAN • Network Boot sequence • Flash update If an administrator password (supervisor password) has been set, you will need to specify it when you start ThinkPad Setup to use these functions. Wake on LAN When the Wake on LAN feature is enabled on a computer that is connected to a LAN, a network administrator can start the computer remotely from a management console, using remote network-management software.
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Chapter 9. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. The chapter provides information that can help you keep your computer running smoothly. • “General tips for preventing problems” on page 129 • “Making sure device drivers are current” on page 130 • “Taking care of your computer” on page 131 General tips for preventing problems 1.
not start up, download the files to create a bootable self-test media from the following Web site: http://www.lenovo.com/hddtest. Run the test and record any messages or error codes. If the test returns any failing error codes or messages, call the Customer Support Center with the codes or messages and the computer in front of you. A technician will assist you further. 15. If required, you can find your country's Customer Support Center at the following Web address: http://support.lenovo.com/en_US/detail.
Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Be careful about where and how you work • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
• When installing the hard disk drive, solid state drive, or optical drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. • Turn off your computer if you are replacing the hard disk drive or solid state drive. • When replacing the primary hard disk drive or solid state drive, reattach the cover of the drive slot.
Cleaning the cover of your computer Occasionally clean your computer by doing the following: 1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5.
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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 135 • “Troubleshooting” on page 135 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
1. Press and hold the power switch until the computer turns off. After the computer is turned off, restart by pressing the power switch. If the computer does not turn on, continue with step 2. Note: Do not remove the battery and the ac power adapter to reset the computer. 2. While the computer is turned off, remove all power sources from the computer (battery and the ac power adapter). Hold down the power button for 10 seconds. Plug in the ac power adapter while keeping the battery out of the computer.
• Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced. • Message: 0187: EAIA data access error Solution: The access to EEPROM is failed. Have the computer serviced.
• Message: Fan error Solution: Cooling fan has failed. Shut down the computer immediately and have the computer serviced. • Message: Thermal sensing error Solution: The thermal sensor has problem. Shut down the computer immediately and have the computer serviced. • Message: This system does not support batteries that are not genuine Lenovo made or authorized. The system will continue to boot, but may not charge unauthorized batteries. Press the ESC key to continue.
– Use either the Rescue and Recovery workspace or the recovery discs to restore the system to the factory state. If the problem persists, have the computer serviced. • Problem: My screen goes blank while the computer is on. Solution: Your screen saver or power management might have been enabled. Do either of the following: – Touch the TrackPoint pointing device or the touch pad, or press a key to exit the screen saver. – Press the power switch to resume from sleep or hibernation. Beep errors Table 8.
Solution: Make sure that: • The cable is installed correctly. The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable. • You are using the correct device driver. 1. Click Start ➙ Control Panel ➙ Hardware and Sound ➙ Device Manager.
Solution: Make sure that your wireless LAN driver is the latest version. Check the Web site and confirm that the driver version supported by the Access Connections program is the latest documented in the readme file. Make sure that your computer is within range of a wireless access point. Make sure that the wireless radio is enabled by double-clicking the Access Connections icon on the taskbar. Note: If you are using the Windows 7 operating system, click Show hidden icons on the taskbar.
• When the temperature changes Problem: The TrackPoint pointing device or touch pad does not work. Solution: Make sure that the TrackPoint pointing device or touch pad is enabled in the UltraNav Device Setting window. Keyboard problems Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again.
Problem: The screen is unreadable or distorted. Solution: Make sure that: • The display device driver is installed correctly. • The screen resolution and color quality are correctly set. • The monitor type is correct. To check these settings, do the following: 1. Right-click on the desktop, and click Personalize. 2. Click Display at the left. 3. Select Change display settings. Check whether the screen resolution is correctly set. 4. Click Advanced Settings. 5. Click the Adapter tab. 6.
3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported. • If the external monitor supports the same resolution as the computer display or a higher resolution, view output on the external monitor or on both the external monitor and the computer display. • If the external monitor supports a lower resolution than the computer display, view output on the external monitor only.
Note: To change the color settings, select the Monitor tab, then set Colors. 16. Click OK. Problem: The screen is unreadable or distorted. Solution: Make sure that: • The monitor information is correct and the appropriate monitor type is selected. Refer to the solution to the above problem. • Make sure that an appropriate refresh rate is selected by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2.
Solution: Change the resolution and the color depth to lower settings for the primary display. Refer to the solution to the above problem. Problem: Display switching does not work. Solution: If you use the Extend desktop function, disable it, and change the display output location. If a DVD movie or a video clip is playing, stop the playback, close the application, and then change the display output location.
themselves. An example is the Windows Media Player. Usually the application has sliders available to control the sound from within the application. • Problem: The balance slider cannot completely mute one channel. Solution: The control is designed to compensate for minor differences in balance and does not completely mute either channel. • Problem: There is no volume control for MIDI sound in the Volume Mixer window. Solution: Use the hardware volume control.
1. Turn off the computer. 2. Make sure that the over-discharged battery pack is in the computer. 3. Connect the ac power adapter to the computer and let it charge. If a quick charger is available, use it to charge the over-discharged battery pack. If the battery pack cannot be fully charged in 24 hours, use a new battery pack. Problem: Your computer shuts down before the battery status indicator shows empty, or your computer operates after the battery status indicator shows empty.
2. Check all power connections. Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet. 3. Inspect the ac power adapter. Check for any physical damage, and make sure that the power cable is firmly attached to the adapter brick and the computer. 4. Verify the ac power source is working by attaching another device to the outlet. 5. Remove the computer from a ThinkPad port replicator or docking station.
Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components. Check the settings for sleep mode, using Power Manager. • Problem: The computer enters sleep mode (the sleep indicator turns on) immediately after the power-on self-test. Solution: Make sure that: – The battery is charged.
Problems with drives and other storage devices This section includes hard disk drive problems and optical drive problems. Hard disk drive problems Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard: • When the hard disk drive begins or finishes getting access to data. • When you carry the hard disk drive. • When you carry your computer. This is a normal characteristic of a hard disk drive and is not a defect.
Solution: When your computer is not turned on, pressing the eject button does not cause the drive tray to open. Make sure that the computer is turned on and that the drive connector is firmly connected to the computer. If the tray still does not open, make sure that the computer is running, and insert the end of a straightened paper clip into the emergency eject hole. The tray will open. Problem: An optical medium, such as a CD, DVD, or CD-RW disc cannot be read.
If the application still does not run correctly, contact your place of purchase or a service representative for help. Problems with ports and connectors The following are the most common problems with ports and connectors. A USB problem Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct.
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Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 155 • “Getting help and service” on page 155 • “Purchasing additional services” on page 157 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.
about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web.
• Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available. The following items are not covered: • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts • • • • • Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX.
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Appendix A. Regulatory information Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
• Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers.
2 Wireless WAN antenna (Main) 3 Wireless LAN antenna (Third) 4 Wireless LAN and WiMAX combo antenna (Auxiliary) 5 Wireless WAN antenna (Auxiliary) Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.
Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B. Korea Class B compliance statement Japanese VCCI Class B statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Appendix A.
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Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at http://www.lenovo.com/social_responsibility/us/en/.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkLight ThinkPad ThinkVantage TrackPoint Ultrabay UltraConnect UltraNav Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Part Number: Printed in China (1P) P/N: **
