User Manual

•EnsurethataDVDdiscisinthedrivewiththeshinysideofthediscfacingdown.
•Ensurethatvideoresolutionissettolessthan1152x864.
•OncomputersthathaveaCD-ROMorCD-RWdriveinadditiontoaDVD-ROMdrive,makesurethatthe
DVDdiscisinthedrivelabeled“DVD”.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page110forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage113.
Intermittentproblems
Symptom:Aproblemoccursonlyoccasionallyandisdifculttorepeat.
Actions:
•Verifythatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.
•Verifythatwhenthecomputerison,thefangrillisnotblocked(thereisairowaroundthegrill),andthe
fansareworking.Ifairowisblockedorthefansarenotworking,thecomputermightoverheat.
•IfSCSIdevicesareinstalled,verifythatthelastexternaldeviceineachSCSIchainisterminatedcorrectly.
(SeeyourSCSIdocumentation.)
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page110
forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage113
.
Keyboard,mouse,orpointingdeviceproblems
Selectyoursymptomfromthefollowinglist:
•“Allorsomekeysonthekeyboarddonotwork”onpage99
•“Themouseorpointingdevicedoesnotwork”onpage100
•“Thepointeronthescreendoesnotmovesmoothlywiththemouse”onpage100
•“Thengerprintreaderdoesnotwork”onpage100
•“Thewirelesskeyboarddoesnotwork”onpage100
Allorsomekeysonthekeyboarddonotwork
Symptom:Allorsomekeysonthekeyboarddonotwork.
Actions:
•Verifythatthekeyboardcableissecurelyconnectedtothecorrectconnectoronthecomputer.
•IfyouareusinganEnhancedPerformanceUSBkeyboardandoneormoreoftheRapidAccessbuttons
aretheonlykeysthatarenotworking,thesebuttonsmighthavebeendisabledorhavenotbeenassigned
toafunction.UsethehelpsystemintheEnhancedPerformanceCustomizationKeyboardprogramto
helpdiagnoseproblemswiththeRapidAccessbuttons.
•OntheWindowsVistaoperatingsystem,dothefollowing:
1.ClickStart➙ControlPanel.
2.ClickHardwareandSound.
3.IntheKeyboardtopic,clickCheckkeyboardstatus.
4.ClickPropertiesforkeyboarddetailsandtoseeifthekeyboardisworkingproperlyornot.
•OntheWindows7operatingsystem,dothefollowing:
Chapter10.Troubleshootinganddiagnostics99