User Guide ThinkPad Edge E440 and E540
Notes: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix D “Notices” on page 167 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/UserManual and follow the instructions on the screen. Second Edition (January 2014) © Copyright Lenovo 2013, 2014.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . . . Right-side view. . . . . . . . . . . . . Left-side view . . . . . . . . . . . . . Bottom view . . . . . . . . . . . . . . Rear view . . . .
Refreshing your computer . . . . . . . . Resetting your computer to the factory default settings. . . . . . . . . . . . . . . . Using the advanced startup options . . . . Recovering your operating system if Windows 8 or Windows 8.1 fails to start . . . . . . . Creating and using recovery media . . . . . 66 Chapter 10. Troubleshooting computer problems . . . . . . . . . 66 67 Diagnosing problems . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . Computer stops responding . . . . . . .
Appendix B. WEEE and recycling statements . . . . . . . . . . . . . Important WEEE information . . . . . . . . . Japan recycling statements . . . . . . . . . Recycling information for Brazil . . . . . . . . Battery recycling information for the European Union . . . . . . . . . . . . . . . . . . Battery recycling information for Taiwan . . . . . Battery recycling information for the United States and Canada . . . . . . . . . . . . . . . . Recycling information for China . . . . . . . . Appendix C.
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power switch is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away.
Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.
External devices CAUTION: Do not connect or disconnect any external device cables other than USB and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices. General battery notice DANGER Personal computers manufactured by Lenovo contain a coin-cell battery to provide power to the system clock.
The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge. Lithium coin-cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin-cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
• Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. • When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it.
DANGER Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. First, remove power cords from outlets. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlets. 4. Remove all cables from devices. 5. Turn devices ON.
CAUTION: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level. Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332-2.
Chapter 1. Product overview This chapter provides information about connector locations, important product labels, computer features, specifications, operating environment, and preinstalled programs.
1 3 TrackPoint® pointing stick 7 ThinkPad® trackpad 4 System status indicator 8 Power button Microphones The built-in microphones capture sound and voice when used with a program capable of handling audio. Depending on your model, your computer might come with one microphone. 2 Camera Some models have an integrated camera. Use the camera to take pictures or hold a video conference. For details, see “Using the camera” on page 43.
• For Windows 8 and Windows 8.1: Go to the desktop. Right-click the battery-status icon in the Windows notification area and click More power options ➙ Choose what the power button does. ThinkPad Edge E540 front view Figure 2.
4 Numeric keypad Your computer has a numeric keypad that can be used to quickly input numbers. 5 System status indicator The illuminated ThinkPad logo on the palm rest functions as a system status indicator. For the detailed information about the location and meaning of the indicator, see “Status indicators” on page 10. 6 Media card reader slot Your computer might have a media card reader slot. Insert your flash media card into this slot to read the data on the card.
Right-side view Note: Your computer keyboard might look different from the following illustration. Figure 3. ThinkPad Edge E440 and E540 right-side view 1 Always-on USB connector (USB 2.0 connector) 4 ac power connector 2 Optical drive 5 Lenovo OneLink connector 3 Ethernet connector 1 Always-on USB connector (USB 2.
3 Ethernet connector Connect the computer to a local area network (LAN) with the Ethernet connector. DANGER To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector. You can only connect an Ethernet cable to this connector. The Ethernet connector has two indicators that show the status of the network connection. When the upper-left indicator is solid green, it indicates that the computer connects to a LAN and a session with the network is available.
1 1 Security-lock slot 4 USB 3.0 connectors 2 Fan louvers (left) 5 High Definition Multimedia Interface HDMI™ connector 3 VGA connector 6 Combo audio connector Security-lock slot Purchase a security cable lock that fits this security-lock slot to lock your computer to a stationary object to protect your computer from theft. 2 Fan louvers (left) The fan louvers and the internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor.
ThinkPad Edge E540 left-side view Figure 5. ThinkPad Edge E540 left-side view 1 1 Security-lock slot 4 HDMI connector 2 Fan louvers (left) 5 USB 3.0 connectors 3 VGA connector 6 Combo audio connector Security-lock slot Purchase a security cable lock that fits this security-lock slot to lock your computer to a stationary object to protect your computer from theft.
5 USB 3.0 connectors The USB 3.0 connectors are used for connecting USB-compatible devices, such as a USB printer or a digital camera. Note: When you attach a USB cable to this USB connector, ensure that the USB mark is facing upward. Otherwise the connector might be damaged. 6 Combo audio connector To listen to the sound from your computer, connect a headphone or a headset that has a 3.5 mm, 4-pole plug to the combo audio connector.
3 Slot for wireless WAN card or M.2 solid-state drive Your computer might have a wireless wide area network (WAN) card installed in this slot for you to establish wireless WAN connections. For some models, an M.2 solid-state drive might be installed for data storage instead of a wireless WAN card. 4 Memory-upgrade slot You can increase the amount of memory in your computer by installing a memory module in the memory-upgrade slot. Memory modules are available as options from Lenovo.
1 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys ” on page 26. 2 Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. 3 Microphone-mute indicator When the microphone-mute indicator is on, the microphones are muted. 4 Camera-status indicator When the camera-status indicator is on, the camera is in use.
• Off: The computer is off or in hibernation mode. Locating important product information This section provides information to help you locate the machine type and model label, the FCC ID and IC Certification label, the Windows Certificate of Authenticity label, and the Genuine Microsoft label. Machine type and model label The machine type and model label identifies your computer.
The FCC ID and IC Certification number labels are affixed on the wireless LAN card 1 and wireless WAN card 2 installed in the wireless communication card slots of the computer. The following figure shows the location of the FCC ID and IC Certification number labels of your computer. To remove the wireless LAN card for repair or replacement, see “Replacing a wireless LAN card” on page 94. To remove the wireless WAN card for repair or replacement, see “Replacing a wireless WAN card” on page 97.
Genuine Microsoft label The Genuine Microsoft label is provided on models that are licensed to use a Windows 8 or Windows 8.1 operating system. The version of the operating system is printed on the label. If your computer model is licensed to use the Windows 8 Pro or Windows 8.1 Pro operating system, that license also permits you to 10 User Guide use the Windows 7 Professional operating system in place of the Windows 8 Pro or Windows 8.1 Pro operating system if you prefer.
– For E540 models: 15.6 inches (396.
– Depth: 239 mm (9.41 inches) – Height: 26.3 mm (1.04 inches) • For E540 models: – Width: 377 mm (14.84 inches) – Depth: 250 mm (9.84 inches) – Height: 26.6 mm (1.
• Do not place any beverages on top of or beside the computer or other attached devices. If liquid is spilled on or in the computer or an attached device, a short circuit or other damage might occur. • Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage. Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely. The programs might vary depending on the preinstalled Windows operating system.
Note: If you can not find the program you need in Control Panel, open the navigation window of the Lenovo ThinkVantage Tools program and double-click the corresponding dimmed icon to install the program you need. Then, follow the instructions on the screen. When the installation process completes, the program icon will be activated, and you can find the program in Control Panel. The following table lists the programs and the corresponding sections and green texts in Control Panel.
• Lenovo Solution Center • Lenovo Support • Lenovo ThinkVantage Tools • Lenovo Tools • Password Manager • System Update Lenovo programs overview This topic provides information about some Lenovo programs. Note: Depending on the model, some of the programs might not be available. • Access Connections (Windows 7) The Access Connections program is a connectivity assistant program for creating and managing location profiles.
The Lenovo QuickControl program enables you to control your computer remotely through your smartphone, such as controlling the cursor, changing projection settings, and managing foreground applications and windows. • Lenovo Tools (Windows 8 and Windows 8.1) The Lenovo Tools program helps you work more easily and securely by providing easy access to various program, such as Lenovo Fingerprint Manager, Lenovo Solution Center, and so on. • Lenovo Settings (Windows 8 and Windows 8.
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
• To download the user guide in another language, go to http://www.lenovo.com/support. Then follow the instructions on the screen. How do I use battery power more effectively when I am on the go? • To conserve power, or to suspend operation without exiting programs or saving files, see “Power-saving modes” on page 33. • To achieve the best balance between performance and power saving, create and apply power plans.
• “Computer stops responding” on page 131 • “Power problems” on page 145 Using the multi-touch screen This topic provides instructions on how to use the multi-touch screen that is available on some models. Common touch gestures and mouse actions The following table lists some common touch gestures and the corresponding mouse actions that is applicable to the Windows 7 operating system, Windows 8 operating system, and Windows 8.1 operating system.
Tasks Touch gestures (touch models only) Mouse actions To zoom in Move two fingers farther apart. Press the Ctrl key while scrolling the mouse wheel forward. To rotate an item Put two or more fingers on an item, and then rotate your fingers (supported only on some models). If the application supports rotation, click the rotation icon. To open a menu with multiple options Tap and hold. Double-click. Touch gestures and mouse actions for Windows 8 and Windows 8.
Tasks Touch gestures (touch models only) Mouse actions To view the recently used applications or select an active application from the list Swipe in and out on the left edge. Move the pointer to the top-left corner of the screen, and then move the pointer downward along the left edge. To make a selection, click the desired application. To view all applications on the Start screen Windows 8.1: Windows 8.1: • Swipe up to the top edge.
Tasks Touch gestures (touch models only) Mouse actions Move the desired icon downward until a tick icon ( ) is displayed, then release your finger. To view the application commands on an open application, such as Copy, Save, and Delete, depending on the application Swipe in from the top or bottom edge. Right-click an open application. To close the current application Swipe in from the top edge to the bottom.
ThinkPad Edge E440 special keys The following figure shows the locations of main special keys for ThinkPad Edge E440. 1 • Function keys + : Press Fn+Esc to enable or disable the Fn Lock function. When the Fn Lock function is disabled: The Fn Lock indicator is off (default mode). To initiate the special function of each key, press the function keys directly. To input F1–F12, press the Fn key and the corresponding function key. When the Fn Lock function is enabled: The Fn Lock indicator turns on.
• : Enables or disables the built-in wireless networking features. For more information on the wireless features, refer to “Wireless connections” on page 36. • : For Windows 8 and Windows 8.1: Opens the Settings charm. For Windows 7: Opens Control Panel. • : For Windows 8 and Windows 8.1: Opens the Search charm. For Windows 7: Opens Windows Search. • • : Views the programs that you have opened. : For Windows 8 and Windows 8.1: Views all the programs. For Windows 7: Opens Computer.
• : Launches calculator • : Locks operating system • : Opens the default browser • : Opens Computer Note: Depending on your computer model, the shortcut keys might not be available. 2 Numeric keypad You can use this numeric keypad to input numbers quickly. Note: Depending on your computer model, the numeric keypad might not be available. 3 Windows key On the Windows 7 operating system, press the Windows key to open the Start menu. On the Windows 8 and Windows 8.
Note: To switch between the computer display and an external monitor, the Windows+P key combination also is available. • : Enables or disables the built-in wireless networking features. For more information on the wireless features, refer to “Wireless connections” on page 36. • : For Windows 8 and Windows 8.1: Opens the Settings charm. For Windows 7: Opens Control Panel. • : For Windows 8 and Windows 8.1: Opens the Search charm. For Windows 7: Opens Windows Search.
Using the TrackPoint pointing stick To use the TrackPoint pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. Then you can move the cursor. But the pointing stick itself does not move. The speed at which the cursor moves depends on the pressure you apply to the pointing stick.
Checking the battery status The battery status icon in the Windows notification area displays the percentage of battery power remaining. The rate at which you use battery power will determine how long you can use the battery of your computer between charges. Because each computer user has different habits and needs, it is difficult to predict how long a battery charge will last. There are two main factors: • How much energy is stored in the battery when you begin to work.
Tips on using the ac power adapter • When the ac power adapter is not in use, disconnect it from the electrical outlet. • Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer. • Before you charge the battery, make sure that its temperature is at least 10°C (50°F). • You can charge the battery when the ac power adapter is connected to the computer and the battery is installed.
the computer enter screen blank mode, right-click the battery gauge icon in the Windows notification area and select Power off display. • Sleep mode In sleep mode, your work is saved to memory, and then the solid-state drive or the hard disk drive and the computer display are turned off. When your computer wakes up, your work is restored within seconds. Depending on the model, your computer might support the 30 Day Standby function.
Handling the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another system is installed, the system will not charge.
DANGER Only recharge the battery pack strictly according to instructions included in the product documentation. DANGER Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. DANGER There is a danger of an explosion if the coin-cell battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of.
Using the wireless LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this type of network. Your computer comes with a built-in wireless network card and a configuration utility to help you establish wireless connections and monitor the connection status.
• Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve signal strength, move your computer closer to the wireless access point. • Power to the wireless radio is on. The signal strength of the wireless connection is marginal. • Power to the wireless radio is on. The signal strength of the wireless connection is excellent. Access Connections status icon: • No location profile is active or none exists. • Current location profile is disconnected.
For the Windows 7 operating system, you also can check the Access Connections gauge, the Access Connections status icon, or the Access Connections wireless status icon in the Windows notification area. Access Connections gauge: • No signal • Weak signal • Medium signal • Strong signal Access Connections status icon: • No location profile is active or none exists. • Current location profile is disconnected. • Current location profile is connected.
For more information, refer to the Windows help information system and the Bluetooth help information system. Presentations and multimedia You can connect your computer to a projector to give presentations or you can connect your computer to an external monitor to expand your workspace. Changing display settings You can change the display settings, such as the display resolution, font size, and so on. To change the display settings, do the following: 1.
4. Select the external monitor and set Resolution. 5. Click Advanced Settings. 6. Click the Monitor tab. Check the monitor information to ensure that the monitor type is correct. If it is, click OK to close the window; otherwise proceed with the following steps. 7. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 8. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 9.
Your projector might have one or more audio-input connectors. To project sound, you need to attach the combo audio connector on your computer to these connectors, using an audio cable (commercially available). Using dual displays This section introduces the Duplicate and Extend desktop functions that enable you to display output on both the computer display and an external monitor.
• When a program using DirectDraw or Direct3D is running in full-screen mode, only the primary display shows the output. • You cannot use the display switching function in Extend desktop mode. Using audio features Your computer is equipped with the following items: • Speakers • Microphones • Combo audio connector, 3.5 mm (0.
programs and start the photographing, video capturing, or video conferencing function. Then, the camera will start automatically and the camera status indicator turns on green. For more information about using the camera with a program, refer to the documentation that came with the program. Configuring camera settings You can configure the camera settings to meet your needs, such as adjusting the quality of the video output. To configure the camera settings, do the following: • For Windows 8 or Windows 8.
If the plug-and-play feature is not enabled, do the following: 1. Go to Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5. Follow the instructions on the screen. Removing a flash media card Attention: • Stop all the activities involving the card before removing it.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and travelling with your computer. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position. Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to best suit your desired posture. Arm and hand position: If available, use chair arm rests or an area on your working surface to provide weight support for your arms. Keep your forearms, wrists, and hands in a relaxed and neutral (horizontal) position. Type with a soft touch without pounding the keys.
Assistive technologies Some accessibility technologies are available through the Accessibility Options program. Depending on your operating system, the number of accessibility options available varies. In general, accessibility options enhance the way users with hearing, vision, or mobility limitations navigate and use their computer. For example, some users might not have the fine motor skills required to use a mouse or select key combinations.
• External mouse, if you are accustomed to using one • Ethernet cable • Extra battery, charged • A quality carrying case that provides adequate cushion and protection • External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are travelling. To purchase travel accessories, go to http://www.lenovo.com/accessories.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the computer. You must enter the correct password to start using the computer. Setting, changing, or removing a power-on password Before you start, print these instructions. To set, change, or remove a power-on password, do the following: 1. Turn off your computer. Wait for about five seconds, and then turn on the computer again. 2.
– Enabling or disabling the following features: – Wake on LAN and Flash over LAN – Lock UEFI BIOS Settings – Password at unattended boot – Boot Device List F12 Option – Boot Order Lock – Flash BIOS Updating by End-Users – Internal network device – Internal wireless device – Internal Bluetooth device – Internal Network Option ROM – Internal wireless WAN device – Security mode – Fingerprint reader priority Notes: • The system administrator can set the same supervisor password on many ThinkPad notebook compute
Note: You might want to record your password and store it in a safe place. The next time you open the ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
Changing or removing a hard disk password To change or remove the hard disk password, do the following: • If you are in User + Master hard disk mode, you can select either User HDP or Master HDP to change the password, depending on your needs. – If you select User HDP mode, follow the following steps to change the user hard disk password: 1. Type the current user hard disk password in the Enter Current Password field and press Enter. 2.
• Set a power-on password as well as a hard disk password for your internal solid-state drive or hard disk drive. Refer to the procedures in “Power-on password” on page 51 and “Hard disk passwords” on page 54. For security, a longer password is recommended. • If a Disk Encryption hard disk drive or a Disk Encryption solid-state drive is installed in your computer, be sure to protect the contents of your computer memory from unauthorized access by use of drive encryption software.
Swiping your finger over the fingerprint reader To swipe your finger over the reader, do the following: 1. Place the top joint of your finger on the sensor. 2. Apply light pressure and swipe your finger toward you across the the reader in one smooth motion. Do not lift your finger when you are swiping it. Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: • Scratching the surface of the reader with a hard, pointed object.
• The surface of the reader is dirty or stained. • The surface of the reader is wet. • The reader often fails to enroll or authenticate your fingerprint. If your finger has any of the following conditions, you might not be able to register or authenticate it: • Your finger is wrinkled. • Your finger is rough, dry, or injured. • Your finger is stained with dirt, mud, or oil. • The surface of your finger is different from when you enrolled your fingerprint. • Your finger is wet.
If an Encryption solid-state drive or a Disk Encryption hard disk drive is supported and installed in your computer, you can logically dispose of all the data on the drive in a short time by erasing the cryptographic key. The data encrypted with the old key is not physically erased but remains on the drive; however, it cannot be decrypted without the old key. This feature is also available with the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool.
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Chapter 5. Recovery overview This chapter provides information about the recovery solutions provided by Lenovo. • “Recovery overview for the Windows 7 operating system” on page 61 • “Recovery overview for the Windows 8 and Windows 8.1 operating systems” on page 66 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system.
To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media on different operating systems. • You can use recovery media to restore the computer to the factory default settings only. You can use recovery media to put the computer in an operational state after all other methods of recovery have failed.
Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery program main window, click the Launch advanced Rescue and Recovery arrow. 3. Click the Restore your system from a backup icon. 4.
4. Do one of the following: • To rescue files from your hard disk drive or from a backup, click Rescue files and follow the instructions on the screen. • To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen. For more information about the features of the Rescue and Recovery workspace, click Help. Notes: 1.
3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process.
• Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 64. • Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings. See “Creating and using a recovery media” on page 61.
Attention: If you reset the computer to the factory default settings, all your personal files and settings will be deleted. To avoid data loss, make a backup copy of all the data that you want to keep. To reset your computer to the factory default settings, do the following: 1. Depending on the operating system, do one of the following: • For Windows 8: Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ General.
Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image. If you cannot start the computer, you can use recovery media to troubleshoot and fix the problems on your computer. It is recommended that you create recovery media as early as possible. Once you create recovery media, keep them in a safe place and do not use them to store other data.
Note: Ensure that your computer is connected to ac power. 1. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press the F12 key. The Boot Menu window opens. 2. Select the recovery drive as the boot device. 3. Select a preferred language and then select a preferred keyboard layout. 4. Click Troubleshoot to display the optional recovery solutions. 5. Select a corresponding recovery solution according to your situation.
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Chapter 6. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer.
Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.” DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo.
4. Insert a new battery until it clicks into place 1 , and then slide the battery latch to the locked position 2 . 5. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the SIM card Before you start, print these instructions. If your computer is equipped with a SIM card slot, your computer might require a SIM card to establish wireless WAN connections.
4. Locate the SIM card slot inside the battery compartment. Gently push the card to remove it from the computer. 5. Hold the new card with the metal contact facing upward and going into the slot first. Then, insert the card firmly into the slot until you hear a click. 6. Reinstall the battery. See “Replacing the battery” on page 71. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the keyboard ThinkPad Edge E440 Before you start, print these instructions.
DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Removing the keyboard To remove the keyboard, do the following: 1. Turn off the computer and then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool. 2. Close the computer display and turn the computer over. 3. Remove the battery. See “Replacing the battery” on page 71. 4.
6. To reveal the screw heads beneath the keyboard frame, slide the keyboard frame forward by 2.5 mm (0.1 inch) with the keyboard multi-tool. 7. Loosen the screws that secure the keyboard with the keyboard multi-tool.
8. Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard 2 . 9. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installing the keyboard To install the keyboard, do the following: Chapter 6.
1. Attach the connectors and then turn over the keyboard. 2. Insert the keyboard into the space under the frame of the keyboard bezel as shown.
3. Reveal the screw heads by sliding the keyboard frame forward with the keyboard multi-tool. Ensure that the screw heads are exposed completely. 4. Tighten the screws with the keyboard multi-tool to secure the keyboard in place. Chapter 6.
5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the keyboard multi-tool. Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown. 6. Adjust the keyboard frame in place with the keyboard multi-tool and ensure that all the latches are secured under the keyboard bezel.
7. Turn the computer over and lock the keyboard frame. 8. Reinstall the battery. See “Replacing the battery” on page 71. 9. Turn the computer over again. Connect the ac power adapter and all cables. ThinkPad Edge E540 Before you start, print these instructions. DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous.
4. Find the keyboard multi-tool in the shipping package of the new keyboard. The following illustration shows a keyboard multi-tool. 5. Unlock the keyboard frame. 6. To reveal the screw heads beneath the keyboard frame, slide the keyboard frame forward by 2.5 mm (0.1 inch) with the keyboard multi-tool.
7. Loosen the screws that secure the keyboard with the keyboard multi-tool. 8. Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard 2 . Chapter 6.
9. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installing the keyboard To install the keyboard, do the following: 1. Attach the connectors and then turn over the keyboard.
2. Insert the keyboard into the space under the frame of the keyboard bezel as shown. 3. Reveal the screw heads by sliding the keyboard frame forward with the keyboard multi-tool. Ensure that the screw heads are exposed completely. Chapter 6.
4. Tighten the screws with the keyboard multi-tool to secure the keyboard in place. 5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the keyboard multi-tool. Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown.
6. Adjust the keyboard frame in place with the keyboard multi-tool and ensure that all the latches are secured under the keyboard bezel. 7. Turn the computer over and lock the keyboard frame. 8. Reinstall the battery. See “Replacing the battery” on page 71. 9. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the hard disk drive or solid-state drive Before you start, print these instructions. Attention: The hard disk drive or solid-state drive is very sensitive.
• Before removing the hard disk drive or solid-state drive, make a backup copy of all the information on it, and then turn off the computer. • Never remove the drive while the computer is operating, in sleep mode, or in hibernation mode. To replace the hard disk drive or solid-state drive, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool. 2.
6. Lift the tab to remove the hard disk drive or solid-state drive out of the computer. 7. Place the new hard disk drive or solid-state drive into the drive bay. 8. Slide the hard disk drive or solid-state drive firmly into the connector 1 , and then reinstall the screws 2 . Chapter 6.
9. Reinstall the computer cover 1 . Then tighten the screws 2 . 10. Reinstall the battery. See “Replacing the battery” on page 71. 11. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the optical drive ThinkPad Edge E440 Before you start, print these instructions. An optical drive is preinstalled in the optical drive bay. If it needs to be repaired, remove it by doing the following: 1.
5. Remove the screw. 6. Pull out the optical drive. To install a repaired optical drive or a new one, do the following: 1. Insert the optical drive into the optical drive bay, and then press it firmly into the connector. Chapter 6.
2. Reinstall the screw. 3. Reinstall the computer cover 1 . Then tighten the screws 2 . 4. Reinstall the battery. See “Replacing the battery” on page 71. 5. Turn the computer over again. Connect the ac power adapter and all cables. ThinkPad Edge E540 Before you start, print these instructions. An optical drive is preinstalled in the optical drive bay. If it needs to be repaired, remove it by doing the following: 1.
4. Loosen the screw that secures the optical drive and remove it. 5. Pull out the optical drive. To install a repaired optical drive or a new one, do the following: 1. Insert the optical drive into the optical drive bay, and then press it firmly into the connector. Chapter 6.
2. Reinstall the screw and tighten it. 3. Reinstall the battery. See “Replacing the battery” on page 71. 4. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a wireless LAN card Before you start, print these instructions. DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous.
4. Loosen the screws 1 , and then remove the cover 2 . 5. If a tool is provided with the new card to help you disconnect cables, use the tool to disconnect the cables from the old card. If no such a tool is provided, hold the cable connector with your fingers and gently disconnect each cable from the old card. 6. Remove the screw 1 . The card pops up. Remove the card 2 . Chapter 6.
7. Align the contact edge of the new card with the corresponding socket 1 . Pivot the card until you can snap it into place. Secure the card with the screw 2 . 8. Connect the antenna cables to the new card as shown in the drawing. 9. Reinstall the computer cover 1 . Then tighten the screws 2 . 10. Reinstall the battery. See “Replacing the battery” on page 71. 11. Turn the computer over again. Connect the ac power adapter and all cables.
Replacing a wireless WAN card Before you start, print these instructions. Prerequisites for replacing or installing the wireless WAN card DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot.
5. If a tool is provided with the new card to help you disconnect cables, use the tool to disconnect the cables from the old card. If no such a tool is provided, hold the cable connector with your fingers and gently disconnect each cable from the old card. 6. Remove the screw 1 . The card pops up. Remove the card 2 . 7. Align the contact edge of the new card with the corresponding socket 1 . Pivot the card until you can snap it into place. Secure the card with the screw 2 .
8. Connect the antenna cables to the new card as shown in the drawing. 9. Reinstall the computer cover 1 . Then tighten the screw 2 . 10. Reinstall the battery. See “Replacing the battery” on page 71. 11. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster.
Replacing a memory module To replace a memory module, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool. 2. Close the computer display, and turn it over. 3. Remove the battery. See “Replacing the battery” on page 71. 4. Loosen the screws 1 , and then remove the cover 2 . 5. Open the latches on both sides of the slot at the same time 1 , and then remove the memory module 2 .
6. Place the notched end of the new memory module toward the contact edge side of the memory slot, and insert the memory module 1 into the slot at an angle of about 20 degrees. Pivot the memory module downward until it snaps into place 2 . Ensure that the memory module is firmly installed in the slot and cannot be moved easily. Attention: Do not touch the contact edge of the memory module. Otherwise the memory module might be damaged.
Replacing the coin-cell battery Before you start, print these instructions. Prerequisites for the procedure DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it.
5. Detach the connector 1 . Then remove the coin-cell battery 2 . 6. Install the coin-cell battery 1 . Then attach the connector 2 . 7. Reinstall the computer cover 1 . Then tighten the screw 2 . 8. Reinstall the battery. See “Replacing the battery” on page 71. 9. Turn the computer over again. Connect the ac power adapter and all cables. Chapter 6.
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Chapter 7. Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities. • “Finding ThinkPad options” on page 105 • “ThinkPad OneLink Dock” on page 105 • “ThinkPad OneLink Pro Dock” on page 106 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
2 USB 3.0 connector: Used to connect devices that are compatible with USB 3.0 and USB 2.0. 3 Always-on USB connector: By default, the Always-on USB connector enables you to charge some mobile digital devices and smartphones no matter when your computer is in sleep mode, hibernation mode, or is off. For more information, refer to the documentation that comes with the dock. 4 Combo audio connector: Used to connect headphones or a headset that has a 3.5-mm (0.14-inch), 4-pole plug.
Front view 1 Security-lock slot: To protect your dock from theft, you can purchase a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your dock to a desk, table, or other non-permanent fixture. 2 USB 3.0 connector: Used to connect devices that are compatible with USB 3.0 and USB 2.0.
1 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 2 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0 and USB 2.0. 3 Ethernet connector: Used to connect the dock to an Ethernet LAN. The indicators on this connector have the same function as the ones on the computer. 4 DisplayPort® connector: Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector.
Chapter 8. Advanced configuration This chapter provides the following information to help you configure the computer: • “Installing a new operating system” on page 109 • “Installing device drivers” on page 111 • “Using the ThinkPad Setup program” on page 111 Installing a new operating system In some situations, you might need to install a new operating system. This topic provides instructions on how to install a new operating system.
Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program. Otherwise the operating system will not start correctly.
Country or region Code Country or region Code China SC Netherlands NL Denmark DK Norway NO Finland FI Spain SP France FR Sweden SV Germany GR Taiwan and Hong Kong TC Italy IT United States US Japan JP Installing device drivers Device driver is the program that operates a particular hardware device of the computer. If a device does not perform well or you install a new device, you need to install or update the corresponding device driver.
Note: Default values are in boldface. 4. To change other configurations, press the Esc key to exit the submenu and return to the parent menu. 5. When you complete the configuration, press the Fn+F10 key to save and exit. You also can select the Restart tab in the ThinkPad Setup menu, and restart your computer with one of the provided options. Note: You can press the Fn+ F9 key to restore to the default settings.
Table 4. Config menu items (continued) Menu item Submenu item Selection Comments enabled with any power sources. Notes: • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set.
Table 4. Config menu items (continued) Menu item Submenu item Selection • Auto Comments If you select Auto, it enables you to connect and route appropriate USB 3.0 or USB 2.0 connectors. If you select Enabled, it enables USB 3.0 mode and allows USB 3.0 to be supported in the operating system. If you select Disabled, it disables and hides the USB 3.0 controller, and USB 3.0 connectors will work as USB 2.0 connectors.
Table 4. Config menu items (continued) Menu item Power Submenu item SpeedStep® Intel technology Selection Comments • Disabled Select the mode of Intel SpeedStep technology at runtime. • Enabled • Maximum Performance: Always highest speed • Battery Optimized: Always lowest speed • Disabled: No runtime support, lowest speed Note: This sub-menu is not supported in models with an AMD CPU.
Table 4. Config menu items (continued) Menu item Submenu item Selection Comments Serial ATA (SATA) SATA Controller Mode Option • Compatibility Selects SATA controller operation mode. If you select Compatibility mode, SATA controller operates in compatibility mode. Core Multi-Processing • Disabled CPU • AHCI • Enabled Enable or disable additional execution core units within a microprocessor Note: If you are using a computer with a single-core processor, this item is not available.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments items in the ThinkPad Setup program. Set Minimum Length • Disabled • Password length options Password at unattended boot • Disabled Password at restart • Disabled • Enabled • Enabled Power-On Password • Disabled • Enabled Hard Disk1 Password • Disabled • Enabled Specify a minimum length for the power-on password and hard disk password. By default, this is set to Disabled.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Security Chip Security Chip • Active If you select Active, the security chip is functional. If you select Inactive, the Security Chip option is visible, but the security chip is not functional. If you select Disabled, the Security Chip option is hidden and the security chip is not functional.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Memory Protection Execution Prevention • Disabled Some computer viruses and worms cause memory buffers to overflow by running code where only data is allowed. If the Data Execution Prevention feature can be used with your operating system, then by selecting Enabled you can protect your computer against attacks by such viruses and worms.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Integrated Camera • Disabled If you select Enabled, you can use the integrated camera. • Enabled Microphone • Disabled • Enabled Fingerprint Reader • Disabled • Enabled Anti-Theft Intel AT Module Activation • Disabled • Enabled • Permanently Disabled If you select Enabled, you can use the microphones (internal, external, or line-in). If you select Enabled, you can use the fingerprint reader.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Secure Boot Mode • Standard Mode Specify the system operating mode. • Custom Mode Reset to Setup Mode • Yes This option is used to clear the current platform key and put the system into Setup Mode. You can install your own platform key and customize the Secure Boot signature databases in Setup Mode. Secure Boot mode will be set to Custom Mode.
Table 6. Startup menu items Menu item Selection Comments Boot Select the boot device when you press the power button to turn on the computer. Network Boot Select the boot device when the computer wakes from LAN. If Wake On LAN is enabled, a network administrator can turn on all of the computers in a LAN remotely by use of network management software. UEFI/Legacy Boot • Both Select system boot capability. • UEFI Only • Both: Select priority of boot options between UEFI and Legacy.
Restart menu To exit the ThinkPad Setup program and restart the computer, select Restart from the ThinkPad Setup menu. The following submenu items are displayed: • Exit Saving Changes: Save the changes and restart the computer. • Exit Discarding Changes: Discard the changes and restart the computer. • Load Setup Defaults: Restore to the factory default settings. Note: Enable OS Optimized Defaults to meet the Windows 8 or Windows 8.1 certification requirements.
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Chapter 9. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. The chapter provides information that can help you keep your computer running smoothly. • “General tips for preventing problems” on page 125 • “Making sure device drivers are current” on page 126 • “Taking care of your computer” on page 127 General tips for preventing problems • If your computer is equipped with both a hard disk drive and an M.
– If your computer uses discs as the recovery media, do not remove the disc from the drive until prompted to do so. • For suspected hard disk drive issues, refer to “Diagnosing problems” on page 131 and run a diagnostic test for the drive before you call the Customer Support Center. If your computer does not start up, download the files to create a bootable self-test medium from http://www.lenovo.com/hddtest. Run the test and record any messages or error codes.
For more information about how to use the System Update program, refer to the help information system of the program. Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.
• After you replace the primary hard disk drive or solid-state drive, reattach the cover of the drive slot. • When replacing the hard disk drive, reattach the cover of the drive slot. • Store your external and removable hard disk drive or optical drives in the appropriate containers or packaging when they are not being used. • Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body.
4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft, lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard To clean the computer keyboard, do the following: 1.
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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 131 • “Troubleshooting” on page 131 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
Note: Do not remove the battery and the ac power adapter to reset the computer. 2. While the computer is turned off, remove all power sources from the computer (battery and the ac power adapter). Hold down the power button for 10 seconds. Plug in the ac power adapter while keeping the battery out of the computer. If the computer does not turn back on, continue with step 3. Note: Once the computer starts up and enters the Windows environment, use the proper shutdown procedure to turn the computer off.
Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced. • Message: 0187: EAIA data access error. Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area. Solution: The EEPROM checksum is not correct (block # 0 and 1).
Solution: The hard disk drive is not working. Have the hard disk drive serviced. • Message: 2101: Detection error on HDD1 (Ultrabay HDD)). Solution: The hard disk drive is not working. Have the hard disk drive serviced. • Message: 2102: Detection error on HDD2 (Mini SATA). Solution: The Mini SATA device is not working. Have the Mini SATA device serviced. • Message: 2110: Read error on HDD0 (Main HDD). Solution: The hard disk drive is not working. Have the hard disk drive serviced.
• Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more. Then turn on the computer and listen again. Solution: Make sure that: – The battery is installed correctly. – The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet.
Table 7. Beep errors (continued) One long and two short beeps The video function has a problem. Have the computer serviced. Five short beeps The system board has a problem. Have the computer serviced. Memory module problems Print these instructions now and keep it with your computer for reference later. If your memory module is not operating properly, check the following items: 1. Verify that the memory module is installed and seated correctly in your computer.
• Problem: The adapter stops working for no apparent reason. Solution: The network driver files might be corrupt or missing. Update the driver by referring to the above solution for the procedure to make sure that the correct device driver is installed. • Problem: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur. Solution: – Use Category 5 wiring and make sure that the network cable is securely connected.
• Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Go to Control Panel and click Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button.
3. Select the Hardware tab. In the Device Properties pane, make sure that you see this message: Device Status: This device is working properly. If keys on the keyboard still do not work, have the computer serviced. • Problem: A number is displayed when you type a letter. Solution: The numeric lock function is on. To disable it, press Fn+NumLock. • Problem: All or some keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer.
Colour System Defaults area are set as desired. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. • Problem: Incorrect characters are displayed on the screen. Solution: Did you install the operating system or program correctly? If they are installed and configured correctly, have the computer serviced. • Problem: The screen stays on even after you turn off your computer.
3. Right-click on the desktop, and click Screen resolution. Note: If your computer cannot detect the external monitor, click the Detect button. 4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor). 5. Click Advanced Settings. 6. Click the Monitor tab. Check the monitor information window to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise do the following. 7.
1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and click Screen resolution. 4. Click the Monitor-2 icon. 5. Select Extend these displays for multiple displays. 6. Click the Monitor-1 icon (for the primary display, the computer display). 7. Set the resolution for the primary display. 8. Click the Monitor-2 icon (for the external monitor). 9.
Solution: Make sure that the Microphone Boost function is turned on and set by doing the following: 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK. Note: For details about controlling volume, refer to your Windows online help. • Problem: A volume or balance slider cannot be moved.
Fingerprint reader problems • Problem: The surface of the reader is dirty, stained, or wet. Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth. • Problem: The reader often fails to enroll or authenticate your fingerprint. Solution: If the surface of the reader is dirty, stained, or wet, gently clean the surface of the reader with a dry, soft, lint-free cloth. For tips on how to maintain the fingerprint reader, refer to Maintaining the fingerprint reader.
2. If the connection of the ac power adapter is correct, turn off the computer, then disconnect the ac power adapter and remove the main battery. 3. Reinstall the battery and reconnect the ac power adapter, then turn on the computer. 4. If the power adapter icon still is not displayed in the Windows notification area and the system status indicator does not blink three times when an ac power source is connected, have the ac power adapter and your computer serviced.
If you receive an error message before the operating system loads, follow the appropriate corrective actions for POST error messages. If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message.
Solution: Check whether any option has been selected to disable your computer from entering sleep or hibernation mode. If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes a small amount of power.
Solution: If the disc is not correctly loaded on the center pivot of the drive, it might rub against the drive cover and make a noise. Make sure that the disc is loaded correctly in the drive. • Problem: The tray does not open even if you press the eject button. Solution: When your computer is not turned on, pressing the eject button does not cause the drive tray to open. Make sure that the computer is turned on and that the drive connector is firmly connected to the computer.
If the application still does not run correctly, contact your place of purchase or a service representative for help. Problems with ports and connectors The following are the most common problems with ports and connectors. A USB problem Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct.
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Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 151 • “Getting help and service” on page 151 • “Purchasing additional services” on page 153 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site. Registering your computer Register your computer with Lenovo.
Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. The documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web. Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc.
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts • • • • • Note: All warranted parts contain a 7-character or 10-character identification in the format FRU XXXXXXX or FRU XXXXXXXXXX.
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Appendix A. Regulatory information Wireless related information Wireless interoperability Wireless LAN Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
• Immediate Alert Profile • Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.
2 3 Wireless WAN antenna (auxiliary) Wireless WAN antenna (main) 4 Wireless LAN antenna (main) Type 2: Antenna location 1 2 Wireless LAN antenna (auxiliary) Wireless LAN antenna (main) Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult an authorized dealer or service representative for help.
Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw.
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Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at http://www.lenovo.com/social_responsibility/us/en/.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
To awaken the computer from sleep mode, press the Fn key on your keyboard. For more information about these settings, see the Windows Help and Support information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode.
Appendix D. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkVantage TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and BitLocker are trademarks of the Microsoft group of companies.
Appendix E. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
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Appendix F.
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