ThinkCentre M83, M93/p User Guide Machine Types: 10A0, 10A1, 10A6, 10A7, 10AG, 10AK, 10AL, and 10BE
Note: Before using this information and the product it supports, be sure to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 145. Fourth Edition (June 2014) © Copyright Lenovo 2013, 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Important safety information . . . . . . v Service and upgrades . . . . . . Static electricity prevention . . . . Power cords and power adapters . Extension cords and related devices Plugs and outlets. . . . . . . . External devices . . . . . . . . Heat and product ventilation . . . Operating environment . . . . . Modem safety information . . . . Laser compliance statement . . . Power supply statement . . . . . Cleaning and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing or replacing the mSATA solid-state drive . . . . . . . . . . . . . . . . Replacing the primary hard disk drive . . . Replacing the secondary hard disk drive. . Installing the solid-state drive . . . . . . Replacing the front fan assembly . . . . Replacing the rear fan assembly . . . . . Replacing the front audio and USB assembly . . . . . . . . . . . . . . Replacing the internal speaker. . . . . . Replacing the thermal sensor . . . . . . Replacing the cover presence switch . . .
Chapter 11. Getting information, help, and service . . . . . . . . . . . . . 141 Information resources . . . . . . . . . . Lenovo ThinkVantage Tools . . . . . . Help and Support. . . . . . . . . . Safety and Warranty. . . . . . . . . Lenovo Web site . . . . . . . . . . Lenovo Support Web site. . . . . . . Help and service . . . . . . . . . . . . Using the documentation and diagnostic program . . . . . . . . . . . . . Calling for service. . . . . . . . . . Using other services . . . . . . . .
iv ThinkCentre M83, M93/p User Guide
Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
x ThinkCentre M83, M93/p User Guide
Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
Input/Output (I/O) features • 9-pin serial port (one standard and one optional) • Eight Universal Serial Bus (USB) connectors (two on the front panel and six on the rear panel) • One Ethernet connector • One Personal System/2 (PS/2) keyboard connector (optional) • One PS/2 mouse connector (optional) • One VGA monitor connector • Three audio connectors on the rear panel (audio line-in connector, audio line-out connector, and microphone connector) • Two audio connectors on the front panel (microphone connecto
For more information, see Chapter 4 “Security” on page 35. Preinstalled software programs Your computer is preinstalled with software programs to help you work more easily and securely. For more information, see “Lenovo programs” on page 5. Preinstalled operating system Your computer is preinstalled with one of the following operating systems: • Microsoft Windows 7 operating system • Microsoft Windows 8 operating system • Microsoft Windows 8.
Specifications This section lists the physical specifications for your computer. Dimensions Width: 175 mm (6.89 inches) Height: 414 mm (16.30 inches) Depth: 442 mm (17.40 inches) Weight Maximum configuration as shipped: 11.2 kg (24.
Note: If you do not find the program you need, open the Lenovo ThinkVantage® Tools program to find the dimmed icon for the program. Then double-click the icon to install the program. To access Lenovo programs through Windows Search, do the following: 1. Click the Start button and then type the program name or the icon name into the search box. 2. Locate the program by the program name or the icon name and then click the program to launch it.
• On the Windows 8.1 operating system, press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. Find the desired program in the apps list or search for it in the search box in the top-right corner of the screen.
Use the Lenovo Reach program to enhance your cloud experience. Lenovo Reach keeps you connected at all times and enables you to access all your favorite items from personal computers, smartphones, or tablets. As a result, you can access, edit, and share your files from anywhere. With Lenovo Reach, you also can add your favorite Web services to your cloud desktop and stay logged-in to Web sites with the cloud password manager. • Lenovo SHAREit (Windows 7, Windows 8, and Windows 8.
• View Management Utility (Windows 7) The View Management Utility program enables you to easily organize your open windows. It divides your screen into multiple parts and then resizes and positions open windows into different parts to make the best use of your desktop. The program also is able to work across multiple monitors to improve your productivity.
Locating connectors on the rear of your computer • Figure 2 “ThinkCentre M93/p rear connector locations” on page 10 shows the locations of the connectors on the rear of ThinkCentre M93/p computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. • Figure 3 “ThinkCentre M83 rear connector locations” on page 11 shows the locations of the connectors on the rear of ThinkCentre M83 computer.
® ® HDMI ® ® 5 6 7 8 5 6 7 8 3 4 3 4 Figure 3. ThinkCentre M83 rear connector locations 1 Power cord connector 2 Serial port 1 3 VGA monitor connector 4 DisplayPort connectors (2) 5 PS/2 keyboard and mouse connectors (optional) 6 USB 3.0 connectors (USB ports 5 and 6) 7 USB 2.0 connectors (USB ports 7 and 8) 8 USB 2.
Connector Description Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software. PS/2 keyboard connector (optional) Used to attach a keyboard that uses a PS/2 keyboard connector.
1 Heat sink and fan assembly 2 Memory modules 3 Optical drive 4 Front audio and USB assembly 5 Thermal sensor 6 Internal speaker (available in some models) 7 Front fan assembly (available in some models) 8 Secondary hard disk drive (available in some models) 9 Secondary hard disk drive bay 10 Primary hard disk drive 11 PCI card (available in ThinkCentre M93/p computers) 12 Cover presence switch (intrusion switch) (available in some models) 13 Rear fan assembly 14 Power supply assembly 15 Micro
30 Figure 5. ThinkCentre M93/p system board part locations 1 PS/2 keyboard and mouse connector 2 4-pin power connector 3 Microprocessor 4 Microprocessor fan connector 5 Memory slot 1 (DIMM1) 6 Memory slot 2 (DIMM2) 7 Memory slot 3 (DIMM3) 8 Memory slot 4 (DIMM4) 9 Thermal sensor connector 10 Hard disk drive fan connector 11 4-pin power connectors (2) 12 14-pin power connector 13 eSATA connector 14 Parallel connector 15 SATA 3.
29 28 27 26 14 25 15 24 16 23 22 21 20 19 18 17 Figure 6. ThinkCentre M83 system board part locations 1 PS/2 keyboard and mouse connector 2 4-pin power connector 3 Microprocessor 4 Microprocessor fan connector 5 Memory slot 1 (DIMM1) 6 Memory slot 2 (DIMM2) 7 Memory slot 3 (DIMM3) 8 Memory slot 4 (DIMM4) 9 Thermal sensor connector 10 Hard disk drive fan connector 11 4-pin power connectors (2) 12 14-pin power connector 13 eSATA connector 14 Parallel connector 15 SATA 3.
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. ® The following is a sample of the machine type and model label. HD M ® 5 44 3 3 3 4 5 5 666 777 8 88 I Machine Type: XXXX Model Number: XXX Figure 8. Machine type and model label Chapter 1.
18 ThinkCentre M83, M93/p User Guide
Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/ThinkCentreUserGuides Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Navigating among screens on the Windows 8 and Windows 8.1 operating systems This section provides instructions on how to navigate among the desktop, the Start screen, and applications that were opened from the Start screen on the Windows 8 and Windows 8.1 operating systems. For detailed instructions, see “Navigating on Windows 8” on page 20 or “Navigating on Windows 8.1” on page 21.
1. Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. 2. Tap the desired workspace. • Method 2 1. Swipe in from the left edge of the screen to navigate to the next available workspace. 2. Repeat step 1 until you navigate to the desired workspace.
– Using a pointing device: 1. Do one of the following: • Move the pointer to the extreme top-left corner of the screen and then move the pointer downward along the left edge of the screen. • Move the pointer to the extreme bottom-left corner of the screen and then move the pointer upward along the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen.
– For Windows 8.1: 1. Click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. 2. Scroll to the right side, and click Control Panel in the Windows System section. Using the keyboard Depending on your model, your computer comes with either a standard keyboard or a fingerprint reader keyboard. The Microsoft Windows shortcut keys are provided on both keyboard types.
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button Use this button to select or start a program or menu item. 2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action. 3 Secondary mouse button Use this button to display a menu for the active program, icon, or object.
1. From the Windows desktop, click Start ➙ Control Panel ➙ Appearance and Personalization. 2. In the Taskbar and Start Menu section, click Customize icons on the taskbar. 3. Click Turn system icons on or off and change the volume behaviors from Off to On. 4. Click OK to save the new settings. To add the volume icon to the taskbar on the Windows 8 or Windows 8.1 operating system, do the following: 1. Open Control Panel, and click Appearance and Personalization.
• Do not insert any object other than a CD or DVD into the drive. • Before moving the computer, remove the CD or DVD from the drive. Handling and storing CD and DVD media CD and DVD media are durable and reliable, but they do require some care and special handling. When handling and storing a CD or DVD, follow these guidelines: • Hold the disc by its edges. Do not touch the surface of the side that is not labeled.
– To run the Power2Go program, click Start ➙ All Programs ➙ PowerDVD Create ➙ Power2Go. Follow the instructions on the screen. • On the Windows 8 operating system, run the Power2Go program by doing the following: 1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Then click Search and type Power2Go. 2. Click Power2Go in the left panel to open the program. 3. Follow the instructions on the screen. • On the Windows 8.
28 ThinkCentre M83, M93/p User Guide
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Reflected light from shiny surfaces can cause annoying reflections on your monitor screen. Place the monitor at right angles to windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or blinds to block the sunlight.
select one object with your keyboard, the object is highlighted. When you move the pointer to one object with your mouse, the introductory text of the object is displayed. To use on-screen notification, open Control Panel, click Ease of Access ➙ Ease of Access Center, and then click Use text or visual alternatives for sounds. Audio notification Audio notification helps visually impaired people or people with weak sight be aware of the status of their computer.
For more information about how to use and configure Speech Recognition, see the Windows Help and Support information system. Customizable text size Depending on your preference, you can change only the text size instead of changing the size of everything on the desktop. To change the text size, open Control Panel and click Appearances and Personalization ➙ Display. Then, go to Change only the text size and set a text size that meets your needs.
• “Zoom” on page 32 Ease of Access keyboard shortcuts Keyboard shortcuts are combinations of two or more keys that you can use to perform a task that would typically require a mouse or other pointing devices. Keyboard shortcuts provide an easier alternative to interact with your computer as you work with the Windows operating system and most applications. The following table contains keyboard shortcuts that can help make your computer easier to use.
TTY/TDD conversion modem Your computer supports the use of the text telephone (TTY) or the telecommunications device for the deaf (TDD) conversion modem. The modem must be connected between your computer and a TTY/TDD telephone. Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 9.
Attaching a Kensington-style cable lock You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the security-lock slot at the rear of your computer and is operated with a key or combination depending on the type selected. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
Attaching a cable lock You can use a cable lock to secure devices, such as the keyboard and the mouse, by locking the device cables to your computer. The cable lock attaches to the cable-lock slots on the rear of your computer. See “Locating connectors on the rear of your computer” on page 10. To install a cable lock, do the following: 1. Insert the clip 1 into the cable-lock slot 4 . 2. Pull the cables you want to lock through the dents in the cable lock. 3.
• Hard Disk Password: Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive. When a Hard Disk Password is set, you are prompted to type a valid password each time you try to access the hard disk drive. For more information, see “Hard Disk Password” on page 112. • Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings.
Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. Note: Virus definition files must be kept up-to-date to guard against new viruses. For more information about how to use your antivirus software, refer to the help system of your antivirus software.
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Note: Depending on the model, your computer might look slightly different from the illustrations in this chapter. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part.
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove the computer cover. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. To remove the computer cover, do the following: 1. Remove any media from the drives and turn off all attached devices and the computer. 2.
6. Press the cover-release button on the side of the computer and slide the cover to the rear of the computer to remove the cover. ® HDMI ® 5 5 6 6 7 7 88 3 3 4 4 Figure 12. Removing the computer cover Removing and reinstalling the front bezel Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove and reinstall the front bezel.
3. Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward. Figure 13. Removing the front bezel 4. To reinstall the front bezel, align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis. Then, pivot the front bezel inwards until it snaps into position on the left side. What to do next: • To work with another piece of hardware, go to the appropriate section.
3. At the rear of the computer, press the release button 1 to open the card latch 2 . Figure 14. Opening the PCI card latch Chapter 5.
4. Depending on whether you are installing or replacing a PCI card, do one of the following: • If you are installing a PCI card, remove the appropriate metal slot cover. • If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot. Figure 15. Removing a PCI card Notes: – The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small and equal amount until the card is removed from the slot.
6. Install the new card into the appropriate slot on the system board. See “Locating parts on the system board” on page 13. Note: If you are installing a PCI Express x16 graphics card, make sure that the memory slot retaining clips are closed before you install the graphics card. 7. Pivot the card latch to the closed position to secure the PCI card. Figure 16. Installing a PCI card What to do next: • To work with another piece of hardware, go to the appropriate section.
UDIMM DIMM 1 DIMM 2 DIMM 3 DIMM 4 One UDIMM X Two UDIMMs X, 1 X, 2 X, 2 Three UDIMMs X, 3 X, 1 Four UDIMMs X, 3 X, 1 X, 4 X, 2 To install or replace a memory module, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 42. 3.
• If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 18. Opening the retaining clips 7. Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 19. Installing a memory module 8.
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 42. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 43. 4.
6. Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position. Figure 22. Installing the optical drive 7. Connect the signal cable and the power cable to the new optical drive. Figure 23. Connecting the optical drive 8. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 43. What to do next: • To work with another piece of hardware, go to the appropriate section.
Installing the card reader Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. To install the card reader, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 42. 3.
7. Slide the new card reader with retainer into the card reader drive bay until it snaps into position. Figure 26. Installing the card reader 8. Connect the card reader cable to the front USB connector 2 on the system board. See “Locating parts on the system board” on page 13. 9. Locate the protective cover for the card reader drive bay on the front bezel. Remove the protective cover by pressing the small tabs 1 to the left, and then pulling the tabs to completely disengage the cover from the front bezel.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 101. Replacing the card reader Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. To replace the card reader, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
7. Remove the card reader retainer from the old card reader and install it on the side of the new card reader. Figure 29. Installing the card reader retainer 8. Slide the new card reader with retainer into the drive bay until it snaps into position. Figure 30. Installing the card reader 9. Reconnect the card reader cable to the front USB connector 2 on the system board. See “Locating parts on the system board” on page 13. 10. Reinstall the front bezel.
Installing the front USB assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. To install the front USB assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 42. 3.
7. Slide the new front USB assembly with retainer into the card reader drive bay until it snaps into position. Figure 33. Installing the front USB assembly 8. Connect the front USB assembly cable to the front USB connector 2 on the system board. See “Locating parts on the system board” on page 13. 9. Locate the protective cover for the card reader drive bay on the front bezel.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 101. Replacing the front USB assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. To replace the front USB assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
7. Remove the card reader retainer from the old front USB assembly and install it on the side of the new front USB assembly. Figure 36. Installing the card reader retainer 8. Slide the new front USB assembly with retainer into the card reader drive bay until it snaps into position. Figure 37. Installing the front USB assembly 9. Connect the cable of the new front USB assembly to the front USB connector 2 on the system board. See “Locating parts on the system board” on page 13. 10.
Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration). A battery keeps this information active when you turn off the computer. The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer.
Replacing the power supply assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the power supply assembly. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification. CAUTION: Hazardous moving parts.
® 5. Lay the computer on its side and remove the four screws at the rear of the chassis that secure the power supply assembly. 44 3 3 3 4 5 5 ® I 5 666 777 8 88 HD M Figure 40. Removing the screws for the power supply assembly 6. Slide the power supply assembly to the front of the computer, and then lift it out of the chassis. 7. Ensure that the new power supply assembly is the correct replacement. 8.
To replace the heat sink and fan assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 42. 3. Lay the computer on its side for easier access to the system board. 4. Locate the heat sink and fan assembly. See “Locating parts on the system board” on page 13. 5.
9. Follow the following sequence to install the four screws to secure the new heat sink and fan assembly. Do not over-tighten the screws. a. Partially tighten screw 1 , then fully tighten screw 2 , and then fully tighten screw 1 . b. Partially tighten screw 3 , then fully tighten screw 4 , and then fully tighten screw 3 . 10. Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 13.
6. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 . Figure 42. Accessing the microprocessor 7. Lift the microprocessor straight up and out of the microprocessor socket. Figure 43. Removing the microprocessor Notes: • Your microprocessor and socket might look different from the one illustrated. • Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom. • Do not drop anything onto the microprocessor socket while it is exposed.
Note: The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator. The new microprocessor is in the correct orientation when this indicator faces the beveled corner 4 of the microprocessor socket. Figure 44. Installing the microprocessor 11. Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket. 12. Reinstall the heat sink and fan assembly.
1. Insert the mSATA solid-state drive into the mini PCI Express slot on the storage converter, and then press the mSATA solid-state drive downward. Figure 45. Installing the mSATA solid-state drive into the storage converter 2. Install the two screws to secure the mSATA solid-state drive to the storage converter. Figure 46. Installing the screws that secure the mSATA solid-state drive Chapter 5.
3. Slide the mSATA solid-state drive storage converter into the card reader drive bay until it snaps into position. Figure 47. Installing the mSATA solid-state drive 4. Connect the signal cable and the power cable to the mSATA solid-state drive. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 101.
6. Press the blue retaining clip to remove the mSATA solid-state drive storage converter out of the chassis. Figure 48. Removing the mSATA solid-state drive storage converter 7. Remove the two screws that secure the mSATA solid-state drive from the storage converter. Figure 49. Removing the screws that secure the mSATA solid-state drive Chapter 5.
8. Pull the mSATA solid-state drive from the mini PCI Express slot on the storage converter. Figure 50. Removing the mSATA solid-state drive 9. To install a new mSATA solid-state drive, insert the mSATA solid-state drive into the mini PCI Express slot on the storage converter, and then press the mSATA solid-state drive downward. Figure 51.
10. Install the two screws to secure the mSATA solid-state drive to the storage converter. Figure 52. Installing the screws that secure the mSATA solid-state drive 11. Slide the mSATA solid-state drive storage converter into the card reader drive bay until it snaps into position. Figure 53. Installing the mSATA solid-state drive 12. Connect the signal cable and the power cable to the mSATA solid-state drive. What to do next: • To work with another piece of hardware, go to the appropriate section.
Replacing the primary hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the primary hard disk drive. Note: Depending on your model type, your computer might come with a 2.5-inch solid-state drive. To install the solid-state drive, see “Installing the solid-state drive” on page 76 To replace the primary hard disk drive, do the following: 1.
7. To install a new hard disk drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive. Figure 55. Installing the hard disk drive into the bracket 8. Slide the new hard disk drive into the bracket until it snaps into position. Figure 56. Installing the primary hard disk drive 9.
Replacing the secondary hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Note: Your computer comes with a secondary hard disk drive bay for installing or replacing a secondary 3.5-inch hard disk drive or a 2.5-inch solid-state drive. To install the solid-state drive, see “Installing the solid-state drive” on page 76. This section provides instructions on how to replace the secondary hard disk drive.
7. To install a new hard disk drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive. Figure 58. Installing the hard disk drive into the bracket 8. Slide the new hard disk drive into the hard disk bracket until it snaps into position. Figure 59. Installing the secondary hard disk drive 9.
Installing the solid-state drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install the 2.5-inch solid-state drive. To install the solid-state drive, do the following: 1. Install the solid-state drive into the storage converter. Then, install the four screws to secure the solid-state drive to the storage converter. Figure 60.
2. To install the solid-state drive with the storage converter into the 3.5-inch hard disk drive bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the storage converter. Figure 61. Installing the solid-state drive with the storage converter into the hard disk drive bracket 3. Install the solid-state drive into the desired hard disk drive bay.
4. The front fan assembly is attached to the chassis by four rubber mounts. Remove the front fan assembly by breaking or cutting the rubber mounts and gently pulling the front fan assembly out of the chassis. Note: The new front fan assembly will have four new rubber mounts attached. Figure 62. Removing the front fan assembly 5. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 43. 6.
7. Pull the tips of the rubber mounts until the front fan assembly is secured in place. Figure 63. Installing the front fan assembly 8. Connect the front fan assembly cable to the power fan connector on the system board. 9. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 43 What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 101.
5. The rear fan assembly is attached to the chassis by four rubber mounts. Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis. Note: The new rear fan assembly will have four new rubber mounts attached. Figure 64. Removing the rear fan assembly 6. Install the new rear fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes.
7. Pull on the tips of the rubber mounts until the rear fan assembly is secured in place. Figure 65. Installing the rear fan assembly 8. Connect the rear fan assembly cable to the system fan connector on the system board. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 101.
4. Locate the front audio and USB assembly. See “Locating components” on page 12. 5. Note the cable routing and connections. Then, disconnect the front audio and USB assembly cables from the system board. 6. Remove the screw that secures the front audio and USB assembly. Then, remove the front audio and USB assembly from the chassis. Figure 66.
7. Route the cables of the new front audio and USB assembly through the corresponding square hole in the front of the chassis. Then position the new front audio and USB assembly on the chassis as shown. Figure 67. Installing the front audio and USB assembly Chapter 5.
8. Install the screw to secure the new front audio and USB assembly in place. Figure 68. Installing the screw to secure the front audio and USB assembly 9. Connect the cables of the new front audio and USB assembly to the front audio connector and the front USB connector 1 on the system board. See “Locating parts on the system board” on page 13. 10. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 43.
5. Push the metal tab 1 on the right side of the internal speaker and slide the internal speaker toward the right to completely remove it from the chassis. Figure 69. Removing the old internal speaker Chapter 5.
6. Position the new internal speaker into the four metal clips 1 and push the internal speaker toward the left until it is secured in place. Figure 70. Installing a new internal speaker 7. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 13. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 101.
6. From inside the chassis, pivot the upper retaining clip 1 that secures the plastic holder of the thermal sensor downward and then push the clip outward to release the clip. Then disengage the plastic holder holding the thermal sensor from the chassis. Figure 71. Removing the thermal sensor 7. Pull the entire thermal sensor out of the chassis. Chapter 5.
8. Insert the connector and cable of the new thermal sensor into the lower hole 1 in the chassis. Then align the two tabs on the plastic holder holding the thermal sensor with the two holes 1 and 2 in the chassis, and push the plastic holder until it snaps into position. Figure 72. Installing the new thermal sensor 9. Reconnect the thermal sensor cable to the system board. See “Locating parts on the system board” on page 13. 10. Reinstall the front bezel.
5. Remove the screw that secures the cover presence switch and remove the cover presence switch from the chassis. Figure 73. Removing the cover presence switch Chapter 5.
6. Position the new cover presence switch so that the screw hole in the cover presence switch is aligned with the corresponding hole in the chassis. Then install the screw to secure the cover presence switch to the chassis. Figure 74. Installing the new cover presence switch 7. Reconnect the cover presence switch cable to the system board. See “Locating parts on the system board” on page 13. 8. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 43.
Removing the Wi-Fi adapter card To remove a Wi-Fi adapter card, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 42. 3. If your computer comes with a Wi-Fi card module that supports the Bluetooth function, disconnect the Bluetooth cable from the Wi-Fi adapter card. Figure 75.
4. At the rear of the computer, press the release button 1 to open the PCI card latch 2 . Figure 76.
5. Grasp the Wi-Fi adapter card that is currently installed and gently pull it out of the slot. Figure 77. Removing the Wi-Fi adapter card Note: The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. Removing the Wi-Fi card module To remove the Wi-Fi card module, do the following: 1.
2. Remove the two screws that secure the Wi-Fi card module to the Wi-Fi adapter card. Figure 79. Removing the screws that secure the Wi-Fi card module 3. Pull the Wi-Fi card module out of the mini PCI Express slot to remove it from the Wi-Fi adapter card. Figure 80.
1. Insert the Wi-Fi card module into the mini PCI Express slot, and then install the two screws to secure the Wi-Fi card module to the Wi-Fi adapter card. Figure 81. Installing the Wi-Fi card module Figure 82. Installing the screws that secure the Wi-Fi card module Chapter 5.
2. Connect the front antenna cable and rear antenna cable to the Wi-Fi card module. Figure 83. Installing the Wi-Fi antenna cables 3. Install the Wi-Fi adapter card into the PCI Express x1 slot on the system board. See “Locating parts on the system board” on page 13. 4. If the installed Wi-Fi card module supports the Bluetooth function, use a Bluetooth cable to connect the Bluetooth connector on the Wi-Fi adapter card to the front USB connector on the system board. 5.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 101. Installing or removing the rear Wi-Fi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the rear Wi-Fi antenna.
Removing the rear Wi-Fi antenna To remove the rear Wi-Fi antenna, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 42. 3. Straighten the rear Wi-Fi antenna so that it can be more easily twisted. 4.
3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 43. 4. Peel off the paper that protects the stickers on the front antenna. Figure 87. Peeling off the paper that protects the stickers 5. Stick the front antenna to the front panel as shown. Then insert the front antenna cable through the hole in the front panel. Figure 88. Installing the front Wi-Fi antenna Chapter 5.
6. Connect the front antenna cable to the Wi-Fi card module. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 101. Removing the front Wi-Fi antenna To remove the front Wi-Fi antenna, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
1. Disconnect the old keyboard cable or mouse cable from the computer. 2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 9 or “Locating connectors on the rear of your computer” on page 10. Figure 90.
4. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis. Then, push the cover to the front of the computer until it snaps into position. ® HDMI ® 5 5 6 6 7 7 8 8 3 3 4 4 Figure 91. Reinstalling the computer cover 5. Install the screws to secure the computer cover. 6. If there is an integrated cable lock available, lock the computer. See “Attaching a Kensington-style cable lock” on page 37. 7.
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. • “Recovery information for the Windows 7 operating system” on page 103 • “Recovery information for the Windows 8 or Windows 8.
Creating recovery media This section provides instructions on how to create recovery media. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.
2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 108. 4.
1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key. 3. In the Please select boot device window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium starts, the Rescue and Recovery workspace opens.
Note: If you need updated device drivers, see “Getting the latest device drivers for your computer” on page 119 for more information. Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to remove and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program. To remove a program in your system, see Microsoft Windows help system for detailed information.
It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Recovery information for the Windows 8 or Windows 8.1 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 or Windows 8.1 operating system.
• For Windows 8: 1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ General. 2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3. Restart your computer following the instructions on the screen. • For Windows 8.1: 1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2.
Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
• Power-On Password • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 111. 2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters.
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.
• Press the power button • Enable the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program.
After enabling the ICE thermal alert function, when critical thermal situations occur, such as malfunctioning fans, abnormally high temperature, and poor cooling performances, an alert log will be written into the Windows system log. The alert log can help you identify the thermal problems. To configure the ICE thermal alert function, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 111. 2. From the Setup Utility program main menu, select Power. 3.
Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Click Download Drivers & Software. 3. Click Use Quick Path. 4.
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
Using System Update The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates.
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power buttons before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. Keyboard To clean your computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2.
Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computer supply stores carry pre-moistened towelettes for LCD maintenance. Cleaning a glass-screen surface To clean a glass-screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles.
Chapter 10. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 141 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 114.
If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information: 1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 141. DVD movie will not play Symptom: DVD movie will not play. Actions: • Make sure that the disc surface is clean and not scratched.
• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 141. Intermittent problems Symptom: A problem occurs only occasionally and is difficult to repeat.
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see “Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 22. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced.
• The wireless Keyboard is located less than ten meters away from the transceiver. • The transceiver is fully installed. Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type.
The image appears to be flickering Symptom: The image appears to be flickering. Actions: • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates.
• “A wireless LAN problem” on page 134 • “A wireless WAN problem” on page 135 • “Bluetooth problem” on page 135 For more information, see “Help and Support” on page 141.
• The switch port and the adapter have the same duplex setting. If you configured the adapter for full duplex, ensure that the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. • You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.
A wireless WAN problem Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card. Action: The wide area network (WAN) card is not supported on this computer. Remove it. Note: A wireless WAN card is supported only on some computer models. Bluetooth problem Symptom: Sound does not come from the Bluetooth headset or headphone but comes from the local speaker even though the headset or headphone is connected using the Headset profile or AV profile. Action: Do the following: 1.
Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. • If the failing option is a SCSI option, verify that: – The cables for all external SCSI options are connected correctly. – The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly. – All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on.
• Method 2 1. Open Control Panel. Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see “Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 22. 2. Click Programs. 3. Click Turn Windows features on or off. 4. A list of optional Windows components is displayed. Follow the instructions on the screen. • Method 3 1. On the Windows 7 operating system, click Start ➙ Computer.
Insufficient memory Symptom: Insufficient memory In general, the more memory that is installed, the better the Windows operating system runs. Action: Install additional memory. For information about purchasing memory, see Chapter 11 “Getting information, help, and service” on page 141. For step-by-step instructions on installing memory, see “Installing or replacing a memory module” on page 47. If these actions do not correct the problem, run the Lenovo Solution Center program.
Software problems Select your symptom from the following list: • “When using a sort feature, dates do not sort in the correct order” on page 139 • “Software does not work as expected” on page 139 When using a sort feature, dates do not sort in the correct order Symptom: When using a sort feature, dates do not sort in the correct order. Action: Some software developed before the year 2000 used only the last two digits of a year to sort dates, always assuming the first two digits were 19.
If these actions do not correct the problem, you might need technical assistance. Contact your software manufacturer or see Chapter 11 “Getting information, help, and service” on page 141 for details. USB problems Symptom: The USB connectors cannot be accessed. Actions: • Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following: • Drivers and software • Diagnostic solutions • Product and service warranty • Product and parts details • User guides and manuals • Knowledge base and frequently asked questions Help and service This section contains information about obtaining help and service.
• Installation and maintenance of application programs Refer to the Safety, Warranty, and Setup Guide that comes with your computer for information about your warranty type and duration. You must retain your proof of purchase to obtain warranty service. For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the Safety, Warranty, and Setup Guide that comes with your computer. Note: Phone numbers are subject to change without notice.
144 ThinkCentre M83, M93/p User Guide
Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery ThinkCentre ThinkVantage The Lenovo logo Microsoft and Windows are trademarks of the Microsoft group of companies. Intel is a trademark of Intel Corporation in the U.S. and/or other countries. Linux is a registered trademark of Linus Torvalds. DisplayPort is a Trademark of the Video Electronics Standards Association.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Electronic emissions notices The following information refers to Lenovo personal computer machine types 10A0, 10A1, 10A6, 10A7, 10AG, 10AK, and 10AL.
European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil regulatory notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.
150 ThinkCentre M83, M93/p User Guide
Appendix C. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.
154 ThinkCentre M83, M93/p User Guide
Appendix D. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Appendix E.
158 ThinkCentre M83, M93/p User Guide
Appendix F. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation.
160 ThinkCentre M83, M93/p User Guide
Index A a rescue medium, creating and using Administrator, password 112 audio line-in connector 11 audio line-out connector 11 audio subsystem 1 B backup and recovery operations basic troubleshooting 123 battery, replacing 59 boot-block recovery 118 104 C cable lock, security 37–38 card reader, installing 51 card reader, replacing 52, 54 changing password 112 startup device sequence 114 cleaning an optical mouse 121 CMOS, clearing 113 components, internal 12 computer cover removing 42 computer cover, rei
warranty 141 Input/Output (I/O) features installing mSATA solid-state drive solid-state drive 76 installing options memory module 47 PCI card 44 internal drives 1 internal speaker, replacing passwords, using 111 PCI card 44 installing, replacing 44 slots 44 physical specifications 5 power features 3 power supply assembly, replacing 61 power-on self-test (POST) 117 Power-On, Password 112 programs, updating system 117 purchasing additional services 143 3 66 84 K Kensington-style cable lock 37 keyboard con
password 112 settings changing 111 viewing 111 Setup Utility 111 Setup Utility program, starting 111 Setup Utility, exiting 116 software recovering 103 solid-state drive, installing 76 solving recovery problems 108 starting the Setup Utility program 111 startup device 114 sequence, changing 114 temporary, selecting 114 static-sensitive devices, handling 41 system management 2 programs 117 system board connectors 14–15 locating parts 13 locations 13 memory module 47 workspace, backup and recovery 105 T te
164 ThinkCentre M83, M93/p User Guide
