Product Warranty

LIMITED HARDWARE WARRANTY AND LIABILITY
LeapFrog Enterprises, Inc. (“LeapFrog”) warrants to the original purchaser that the hardware shall be free
from material defects in material and workmanship for a period of (i) three (3) months from the original
purchase date for hardware other than LeapPad tablets; and (ii) one (1) year from the original date of
purchase for LeapPad tablets (each period is a "Warranty Period").
If the product is determined to be materially defective during the Warranty Period, your sole remedy and
LeapFrog’s sole and exclusive liability under this warranty shall be limited to the repair or replacement of
the product with a new or refurbished product at LeapFrog’s option. For purpose of this Limited Hardware
Warranty and Liability, "refurbished" means a product that has been returned to its original specifications.
In the event that LeapFrog repairs or replaces your product under warranty, the repair or replacement will
remain covered by this warranty for the remainder of the Warranty Period or, where the Warranty Period
has expired, for thirty (30) days from the date that the product is returned to you.
All warranty claims are subject to LeapFrog’s: (i) receipt of notice of a defect within the warranty period;
(ii) verification of the existence of the defect in the product; and (iii) receipt of valid proof of the purchase
date.
This warranty is void and will not apply if the product is:
 Used with other products that are not compatible with the product;
 Modified or tampered with;
 Used for commercial purposes (including rentals);
 Damaged by accident, unreasonable use, neglect, abuse, misuse or other reasons unrelated to
defective materials or workmanship;
 Immersed in water;
 Damaged by improper installation and/or battery leakage;
 Damaged by improper service and/or attempted service;
 Damaged such that the serial number altered, defaced or removed;
 Used in a manner for which it is not designed; or
 Used with products not sold or licensed by LeapFrog, including, but not limited to, adaptors and
power supply devices.
Email [e-mail] to contact the LeapFrog Consumer Service Department about warranty
issues. Before returning a product to LeapFrog, notify the LeapFrog Consumer Service Department. If the
service representative is unable to solve the problem, you will be provided with instructions as to how to
have the product repaired or replaced. If LeapFrog believes that there may be a valid warranty claim and
confirms the original date of purchase for the product, LeapFrog will provide you instructions for returning
the product.
You understand and acknowledge that in the event that your return your product for repair, it may become
necessary for LeapFrog to provide certain services to your hardware to ensure it is functioning properly.
Such services may include the installation of the latest software or firmware updates. You acknowledge
and agree that some services could change your current settings, cause a removal of cosmetic stickers,
product skins or accessories, cause a loss of data or content or cause some loss of functionality. You
should also remove any skins or accessories from your hardware before you send the hardware in for
service. LeapFrog is not liable for damages resulting from your failure to comply with the foregoing or any
instructions provided to you by LeapFrog. LeapFrog reserves the right to refuse service or void the
warranty of any hardware that has been modified or tampered with.