User Manual

 Does Premis work with Android devices?

At this time, Android is not supported with HomeKit. Kwikset plans to offer Premis to work with

Android devices. Release date is TBD.

 Can Premis app notify me when the door is locked/unlocked? Even with a physical key?

Yes, the app shows a notification every time the lock is locked or unlocked when the phone is within

Bluetooth range; when out of Bluetooth range, you will need to have the lock connected to a

compatible Apple TV in order to receive notifications. The lock or unlock method can be seen under

“view lock activity”.

 Can I unlock Premis remotely?

The lock can be locked or unlocked remotely using the Premis app or Siri, if the lock is connected to

a compatible Apple TV.

 Does the lock work with Amazon Echo/SmartThings etc.?

No, Premis does not currently work with Amazon Echo or SmartThings Hub.

 Besides a compatible Apple TV connected to the internet, what else do I need to set up

Premis to control it remotely?

You will need the Apple TV logged into the same iCloud account as your Apple device that has the

Premis app. You will also need to enable remote access on your Apple device from the HomeKit

menu “Use iCloud” option on your Apple device.

 How do I pair Premis with my Apple TV?

There is no need to pair a Premis lock with your compatible Apple TV. As long as the lock is within

range of the Apple TV which is logged into the same iCloud account as the enrolled Apple device,

the lock can be remotely operated.

 Why doesn’t my Apple TV show that I can enroll my Premis lock?

Currently available Apple TVs do not show the HomeKit accessories it can command. Apple may

change that in the future.

 What do I do if I want to switch the WiFi network of my Apple TV?

Switching your Apple TV WiFi network should not disrupt Premis connectivity to your Apple devices

as long as internet connect is reliably available.

View our Apple TV setup videos on Premis app or YouTube.

To view more FAQs, please visit our Support Center.

If a problem persists, call Kwikset support at 1-800-327-5625.