Warranty

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Krosswood Doors Warranty

What is covered?

The Krosswood Doors limited warranty covers manufacturing defects in materials or workmanship of doors, with the

exceptions stated below.

How long coverage lasts

Krosswood doors are covered by a 90 day Home Depot warranty. The Krosswood warranty runs (1) year from the

date of purchase. Warranty is not transferable and applies to the original purchaser only.

What is not covered?

The following shall not be considered defects in materials or workmanship under any circumstances and are not

covered by this limited warranty:

Damage resulting from attempts to repair doors by persons other than a designated representative(s).

Failure to install an exterior door under an adequate overhang or with adequate protection from the elements.

(SEE LAST PAGE FOR DIAGRAM) Adequate overhang means a minimum overhang projecting a distance from the

structure equal to one-half the distance between the bottom of the door and the bottom of the overhang at the point

which is farthest from the door. South and Southwest facing exterior doors void the warranty.

Knot size, shape or placement or any natural variation in color or texture of the wood.

Variation in thickness, width, or length less than the industry standards.

Knife, molder or shaper marks which do not impair the dimensional integrity of the door.

Warping of any door, not exceeding 1/4” in plane of the door itself.

Problems due to misuse of or abuse to the door.

Damage as a result of any cause beyond Krosswood Doors control (e.g. fire, flood, earthquake, other acts of nature, or

acts of third parties outside Krosswood Doors control, including, without limitation, shipping companies).

Problems related to improper finishing of all stains. These sides include: front, back, top edge, bottom edge, left side

and right side of the door.

Summary of content (4 pages)

PAGE 1
Krosswood Doors Warranty What is covered? The Krosswood Doors limited warranty covers manufacturing defects in materials or workmanship of doors, with the exceptions stated below. How long coverage lasts Krosswood doors are covered by a 90 day Home Depot warranty. The Krosswood warranty runs (1) year from the date of purchase. Warranty is not transferable and applies to the original purchaser only.
PAGE 2
Variation or unsatisfactory results in sheen or texture resulting from the field application of paint, stain or lacquer or any other finishing material or damage caused by extreme temperature. Expansion or contraction of the door or other changes in form due to environmental conditions, including, without limitation, changes in moisture, temperature and humidity.
PAGE 3
reaction of the product, shall void any warranty or claim. All doors are packaged for forklift loading and unloading. They are palletized and banded together. Upon receipt, any shipping damage must be noted on the bill of lading and reported immediately to the delivering carrier and Krosswood. Doors must be stored flat on a level surface in a dry, well ventilated building at least 4” above the ground and covered to avoid direct sunlight, as well as moisture, dirt and dust.
PAGE 4
Follow manufacturer’s directions closely for all finish products. Krosswood Doors will not, under any circumstances, be liable for installation, refinishing or painting costs. What Krosswood Doors will do In the event of a warranty claim Krosswood Doors has the option to either: (a) repair the door, (b) ship a replacement door to the distributor or person making the warranty claim.