Installation Guide

Components
Troubleshooting
NOTE: For service parts information, visit your product page at www.kohler.com/serviceparts.
This troubleshooting guide is for general aid only. For service and installation issues or concerns, call
1-800-4KOHLER.
Troubleshooting Table
Symptom Probable Cause Recommended Action
1. No sound; no experiences
are functioning.
A. Power to the control amplifier is
off.
A. Reset the circuit breaker to the
control amplifier, then check the
electrical power supply and
connections.
B. Control amplifier must be reset. B. If the red LED on the control
amplifier is not blinking, unplug the
control amplifier for 30 seconds,
then plug in and restart.
C. Experiences data module
connection is loose or damaged.
C. Inspect the data module for loose
connection or damage. Secure the
connection or replace the module as
needed.
D. An experience has not been
selected on the user interface.
D. Select an experience.
E. Vibracoustic intensity is muted
on the user interface.
E. Touch the [Mute] icon on the user
interface to turn off the mute
setting.
Heated SurfaceControl AmplifierTransducers
Chromatherapy
Lights
Chromatherapy
Control
AC Power
AC Power
User Interface
Heated Surface
Control
Heated Surface
Power Supply
Junction
Box
Experience Data
Module Location
Red
LED
Red
LED
Kohler Co. 13 1212240-2-B