Installation Guide

Troubleshooting Procedures (cont.)
Heated Surface
Symptoms Probable Causes Recommended Action
E. Temperature sensor does not
work.
E. Replace the heater.
7. Temperature does not
automatically reset to low
after 1 hour.
A. Temperature sensor does not
work.
A. Replace the heater and/or keypad.
8. Heat indicator is blinking
red.
A. Heating system needs to be
reset.
A. Press the [Power] icon to turn the
power off. Wait 10 seconds, then
turn the power on.
B. Heater does not work. B. Replace the heater.
9. Heat indicator is blinking
yellow.
A. Heating system needs to be
reset.
A. Press the [Power] icon to turn the
power off. Wait 10 seconds, then
turn the power on.
B. Temperature sensor does not
work.
B. Replace the heater.
Warranty
ONE-YEAR LIMITED WARRANTY
KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year
from date of installation.
Kohler Co. will, at its election, repair, replace or make appropriate adjustment where Kohler Co. inspection
discloses any such defects occurring in normal usage within one (1) year after installation. Kohler Co. is not
responsible for removal or installation costs. Use of in-tank toilet cleaners will void the warranty.
To obtain warranty service contact Kohler Co. either through your Dealer, Plumbing Contractor, Home
Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI
53044, USA, or by calling 1-800-4-KOHLER (1-800-456-4537) from within the USA and Canada, and
001-800-456-4537 from within Mexico, or visit www.kohler.com within the USA, www.ca.kohler.com from
within Canada, or www.mx.kohler.com in Mexico.
IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS
WARRANTY. KOHLER CO. AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how
long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages,
so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You
may also have other rights which vary from state/province to state/province.
This is Kohler Co.’s exclusive written warranty.
Warranty
For Mexico
KOHLER CO.
It is recommended that at the time of purchase, you verify that all accessories and components are complete
in this package.
This Kohler product is warranted to be free of defects in material and workmanship for one (1) year from the
date of purchase as shown on the invoice or receipt.
1. Kohler Co. will only service its commercialized products through its authorized distributors.
2. To obtain warranty service, please present the invoice and corresponding warranty.
Kohler Co. 15 1204118-2-D