Installation Guide

Troubleshooting (cont.)
Symptoms Probable Causes Recommended Action
1. Whirlpool
will not
start/stop.
A. No power to pump. A. Verify pump is plugged in and the
GFCI/RCD is not tripped. Verify the
outlet has power using a multi-meter or
by connecting a 110V item that you know
is working (lamp, radio, etc.) into the
outlet. Repair as needed.
B. Remove the access panel and press
the air switch, if you do not hear a
″click,″ the air switch tubing is loose
or disconnected.
B. Check if the air switch tubing is connected
at both the receiver/pump end and the air
switch. Reconnect if needed.
C. Air switch tubing is pinched or
kinked.
C. Adjust tubing to clear the pinched/kinked
area. If the pinch/kink cannot be fixed, or
no noticeable pinch/kink is apparent,
puncture the tubing with a tack and try
the system again.
D. Push button assembly is damaged. D. Replace the push button assembly.
E. Pump has power and a ″click″ is
heard when the air switch is pressed.
Pump is not operating.
E. Replace the pump.
F. The receiver in the pump is not
operating.
F. Replace the receiver or pump.
2. The system
will start but
will not stay
ON.
A. The receiver in the pump is not
operating.
A. Replace the receiver or pump.
3. Whirlpool
stops
automatically.
A. Pump has overheated and the
protection devices have activated.
A. Check for blockage at the motor vents.
Check for suction blockage. Check for jet
blockage. Remove any blockage and allow
the motor to cool.
B. GFCI/RCD circuit has tripped. B. Identify source fault and correct. Check
that the GFCI/RCD has not been tripped.
If problem persists, contact a qualified
electrician.
4. The motor
starts but not
all jets
function.
A. Jets are closed. A. Rotate the jet trim ring counterclockwise
to open/increase flow to the jets.
B. Jets are blocked or trim ring rotation
is impeded.
B. Glue may be obstructing the jet opening
or preventing the jet trim ring from
rotating. Remove the trim ring and
remove excess glue.
C. Jets not installed correctly. C. Reinstall the jet; check for any O-ring
damage.
D. Pump is not supported correctly and
is cavitating.
D. Review the installation instructions and
verify that the pump is at the appropriate
height and that the pump banding straps
(when applicable) have been cut.
5. Noisy pump
operation.
A. The pump banding straps have not
been cut (models with support blocks
only).
A. Using tin snips, cut pump banding straps.
6. Heater does
not operate
(units with
heaters only).
A. No power to heater or it is not
connected to a separate outlet from
the pump.
A. Verify that the heater is connected to a
separate outlet from the pump and that
the connection has power.
B. The water temperature is above 104°F
(40°C).
B. As a safety precaution, the heater will not
operate when the water temperature is
above 104°F (40°C).
Kohler Co. 17 1010564-2-K