Operation Manual

25
Troubleshooting
Problem Possible Cause and Solution
Fire is not switching on. Ensure mains switch is on.
Replace the fuse in the plug.
Pebbles glow but flame
effect does not work.
Check to see if the spinning motor is working. If not contact Focal Point Fires.
Heater doesn‘t work, but
Power and Heater switches/
buttons are in the „ON“
position.
Turn all switches / buttons to the „OFF“ position and unplug the unit from
the wall outlet for 5 minutes. After 5 minutes plug the unit back into wall
outlet, and operate as normally.
Fire seems noisy. There is a level of noise when the flame effect is in use, caused by a motor
that helps generate the effect. This noise will be heard when there is no other
background noise.
There is a higher level of noise associated with the heater motor; this is due
to the air flow required when heat has been selected.
Remote is not operating. Check or replace batteries.
Hints on Disposal
According to the European waste regulation 2012/19/EU this symbol on the product
or on its packaging indicates that this product may not be treated as household waste.
Instead it should be taken to the appropriate collection point for the recycling of electrical
and electronic equipment. By ensuring this product is disposed of correctly, you will help
prevent potential negative consequences for the environment and human health, which
could otherwise be caused by inappropriate waste handling of this product. For more de-
tailled information about recycling of this product, please contact your local council or your
household waste disposial service.
Declaration of Conformity
Producer: Chal-Tec GmbH, Wallstraße 16, 10179 Berlin, Germany.
This product is conform to the following European Directives:
2014/30/EU (EMC)
2014/35/EU (LVD)
2011/65/EU (RoHS)