Warranty

TERMS & CONDITIONS / Warranty & Care
Kaleen Inc. offers a limited one year warranty from the date of invoice against manufacturing defects for their exclusive
rug collections. If upon receipt of the rug, a manufacturing defect has been identified, or develops under normal
conditions of use, Kaleen Inc. will repair or replace the damage rug at no charge. However, all handmade rugs are
unique by nature. Slight variances in color and design are common as they are each unique works of art. Because of
these unique characteristics sizes may also vary slightly. All stated sizes are approximations. In addition, some
situations occur over time and could affect your rug’s appearance that is normal and not covered under warranty. This
includes but is not limited to the following:
 Due to the use of natural fibers and dyes, color and texture may vary slightly from one rug to another.
 Roll marks caused by rolling the rug for shipment are normal and will disappear with routine vacuuming.
 High rows can occur during shipping as well. This will disappear after a few weeks.
 Shedding and pilling is normal for new rugs, especially those with cut piles. This will decrease significantly with
routine vacuuming.
 Matting and crushing can occur in all rugs, especially in high traffic paths. Regular and proper maintenance help
to minimize these characteristics.
 Highlighting, shading, and watermarking are caused by the reversal or bending of carpet fibers so that light is
either absorbed or reflected from the surface.
 Occasional sprouting, pulls or loss of single tufts of fiber is normal. Simply trim the tuft with sharp shears and
vacuum.
 Ridges or rows may develop in high-traffic areas.
 Excluding our Indoor/Outdoor products, prolonged exposure to sunlight, humidity, heat, or certain atmospheric
gases may cause color changes.
 Wet areas, like bathrooms, may cause texture and color changes due to humidity and exposure to chemicals
such as chlorine.
 Rugs recently removed from a bag may have a slight odor. This will dissipate in a few days. Placing the rug in
direct sunlight for 24 hours will aid in the dissipation.
Routine care and cleaning are vital to maintaining the long-term durability and appearance of your rug. For maximum
appearance retention, rotate your rugs every 3-6 months. Keep your rug out of direct sunlight as much as possible.
With the exception of our Indoor/Outdoor products that have been UV protected, rugs in direct sunlight will fade over
time.
WARNING: Attempting to clean your rug with a wet process of any kind, including, but not limited to hot water
extraction, carpet shampooing, or commercial aerosol foam products intended for broadloom carpet may permanently
damage your rug and will void your warranty. Excessive exposure to water must be avoided with all natural fiber rugs.
All Kaleen rugs with the exception of our hand-processed Jute products can be cleaned by first scraping off any food or
debris with a dull instrument. Then mix a very small amount of dish soap with a cup of cold water. With a clean sponge
and your soap mixture, gently remove the remainder of the stain. Avoid using excessive water. Blot the area with a dry
cotton towel or white paper towel and allow to dry thoroughly. However, for best results, professional cleaning is
always recommended.
 Natural fiber rugs such as wool should be professional cleaned to remove more stubborn stains.
 Jute textured rugs are extremely sensitive to moisture and humidity. It is recommended that these rugs be
professionally cleaned if it becomes necessary.
 Synthetic fiber rugs made from materials such as Olefin, Polypropylene or Nylon can be cleaned with common
household cleaners such as Fantastic or Formula 409 to remove more stubborn stains and/or grease.
 Rugs manufactured to be Indoor/Outdoor can accept a periodic over-all cleaning by spraying a mixture of soap
and water over the entire rug and then thoroughly rinsing with a garden hose.