Warranty

Effective May 1, 2012 to Current
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We can respond quickly and efficiently if you provide the following: a)
date and location of purchase, b) how to contact you, c) the address
where the product can be inspected, and d) a description of the apparent
problem and the product (photographs are helpful).
What We Will Do...
Upon receiving your notification, we will send out an acknowledgement, usually within three business days of receipt to the
contact identified. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of
notification.. If your warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or
requested by you.
If your claim is accepted, and we choose to repair or replace the product or a component of the product, the replacement
product/component will be provided in the same specification as the original product. Replacement products, components and
services are warranted for the balance of the original product or service warranty, or 90 days, whichever is longer.
If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to 12
months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local
humidity and temperature conditions. This deferral will not be counted against the warranty period.
What This Warranty Does Not Cover...
JELD-WEN manufactures and sells both individual door slabs and complete door systems. This warranty does not cover
parts or components (e.g., locksets, handles, etc.) not provided by JELD-WEN. See your distributor or dealer regarding
the warranty on the entire door system and/or these other components.
We are not liable for:
 Normal wear and tear, and natural weathering of surfaces, including normal wear and tear of weatherstrip.
Exception: normal wear and tear of weatherstrip on the adjustable threshold will be covered for one year.
 Problems due to misuse or abuse; failure to follow the care and maintenance instructions; or as a result of any
cause beyond our reasonable control (e.g. fire, flood, earthquake, other acts of nature, and acts of third parties
outside of our control).

Problems related to: improper finishing of all surfaces (front and back) and edges (top, bottom, and sides) of the
door slab and frame; variation or unsatisfactory results in sheen or texture resulting from the field application of
paint or any other finishing material.
 Failure to provide an adequate overhang; damage caused by extreme temperature buildup where storm doors are
present. For general guidelines, see our “Appropriate Protection for Exterior Doors” in our product literature or at
www.jeld-wen.com/resources; for specific information pertaining to your structure, consult your contractor or
other building professional.
 Warp for any 3'6" wide by 8' 0" high by 1 3/4", or smaller door slab, which does not exceed 1/4" in the plane of the
door slab itself; door slabs wider and/or higher are not guaranteed for warp.
 Bow or misalignment in the frame or jamb in which the door slab is hung (if such is purchased from JELD-WEN
unmachined and not prehung).
 Slight expansion or contraction due to varying environmental conditions; slab movement (shrinkage or swelling) of
1/4" or less due to temperature and humidity, consult our Care & Maintenance documents on how to work with
this natural movement.
 Wood decay for wood components other than of AuraLast pine; and wood decay for any wood components
(including pine) that come in direct contact with soil. Note: superficial mold/mildew does not indicate wood decay.
 Problems related to water and/or air infiltration due to improper assembly; installation errors or flaws in building
design and construction; installation must be in strict conformance with the installation instructions provided by
the manufacturer.
 Structural integrity issues or other problems caused by improper fitting of the hardware, improper sizing of the
door slab, or other door entry system assembly problems.
 Slight imperfections or wavy distortions in the glass that don’t impair structural integrity. Note: wavy distortions in
the glass (e.g. related to laminate interlayer or heat strengthening of glass) are not considered a defect. Slight color
variations in glass are not considered a defect.
 Screen damage due to normal wear and tear, misuse, abuse, or insect or animal activity.
 Condensation or damage as a result of condensation (Note: unless due to insulating glass failure, most
condensation problems are related to excessive humidity levels in a structure; contact a heating/air conditioning
specialist for help).
 Damage or poor product performance resulting from installation into a condition that exceeds product design
standards and/or certified performance specifications and/or does not comply with applicable building codes.
 Hardware, accessories or inserts that are not provided by us.
Mail: JELD-WEN Customer Service
Attn: Exterior Door Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601
Phone: 800-JELD-WEN (800-535-3936)
Fax: [phone]
Email: [e-mail]
Web: www.
j
eld-wen.com/contact-us