Warranty

Effective July 1, 2010 to January 31, 2014
Page 2 of 3
Transferability: In the event you sell your residence/building or it becomes occupied by other than the original owner, the
warranty is the lesser of ten (10) years from the date of manufacture or the period indicated under Special Coverages above).
How to Get Assistance...
If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your
product or contact us directly:
In the United States:
Mail: JELD-WEN Customer Care
Attn: Wood/Metal Clad Wood
Warranty Claims
P.O. Box 1329, Klamath Falls,
OR 97601
Phone: 888-JWHelpU (888-594-3578)
Fax: [phone]
E-mail: [e-mail]
In Eastern Canada:
Mail: JELD-WEN Service Department
90, rue Industrielle
Saint-Appollinaire, Quebec,
Canada GOS 2EO
Phone: [phone]
Fax: [phone]
In Western Canada:
Mail: JELD-WEN Service Department
550 Munroe Avenue
Winnipeg, Manitoba, Canada
R2K 4H3
Phone: [phone]
204-668-8230
Fax: [phone]
Email: [e-mail]
We can respond quickly and efficiently if you provide the following: a) product identification (from the original order/invoice,
spacer code, permanent label, the window identification number found on corner of glass, or product identification from the tag
on the top edge of the slab), b) how to contact you, c) the address where the product can be inspected, and d) a description of
the apparent problem and the product (photographs are helpful).
What We Will Do...
Upon receiving your notification, we will send out an acknowledgement, usually within three business days. We will investigate
your claim and will begin to take appropriate action within 30 days after notification. If it is determined that the Product does not
have a defect covered by the labor warranty, we may charge an inspection fee for any onsite inspection that is required or
requested by you. Because manufacturing materials and techniques can change, replacement part(s) may not be an aesthetic
match to the original. Replacement components/products are warranted for the balance of the original product warranty or 90
days, whichever is longer. If we determine we are unable to provide replacement parts and repair is not practicable or cannot be
made timely, then we will refund the unit/component purchase price.
If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve
(12) months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local
humidity and temperature conditions. This deferral will not be counted against the warranty period.
What This Warranty Does Not Cover...
JELD-WEN is not liable for:
 Normal wear and tear, including normal wear and tear of weatherstrip; natural weathering of surfaces. Variance in color or
texture of natural wood parts, and natural tarnishing of copper cladding are not considered defects.
 Normal wear and tear to hardware and naturally occurring changes to hardware finishes (e.g., corrosion or tarnishing).
 Damage caused by chemicals (e.g. brick wash) or a harsh environment (e.g. salt spray or airborne pollutants) unless
otherwise stated above.
 Product failure due to misuse or abuse; damage caused by failure to properly finish and provide maintenance, by alteration
or modification to the window (e.g. customer applied tints or films, paint finishes, security systems), or as a result of any
cause beyond the reasonable control of JELD-WEN (e.g. fire, flood, earthquake, other acts of nature, and acts of third parties
outside of our control).
 Failure to provide an adequate overhang for fiberglass doors; damage caused by extreme temperature buildup where storm
doors are present. For general guidelines, see our “Appropriate Protection for Exterior Doors” in our product literature or at
www.jeld-wen.com/resources; for specific information pertaining to your structure, consult your contractor or other
building professional.
 Slight expansion or contraction due to varying environmental conditions; slab movement (shrinkage or swelling) of 1/4” or
less due to temperature and humidity, consult the Homeowner’s Manual on how to work with this natural movement.
 Glass breakage (except spontaneous breakage as covered above).
 Slight imperfections or wavy distortions in the glass that don’t impair structural integrity. Note: wavy distortions in the glass
(e.g. related to laminate interlayer or heat strengthening of glass) are not considered a defect. Slight color variations in glass
are not considered a defect.
 Improper installation not in conformance with JELD-WEN installation instructions (note: see www.jeld-wen.com for current
installation instructions); operational problems and problems related to water and/or air infiltration/leaking as a result of
improper installation or flaws in building design or construction.
 Damage or poor product performance resulting from installation into a condition that exceeds product design standards
and/or certified performance specifications and/or is not in compliance with building codes.
 Damage caused by extreme artificial temperature buildup or exposure (e.g., where storm doors/windows are present).