Warranty

Effective May 1, 2012 to Current
Page 1 of 3
JELD-WEN®
Interior and Exterior Door Slab and System Limited Warranty for the Home Depot
OUR WARRANTY TO YOU...
JELD-WEN® Products
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are designed to create lasting value for your home. This warranty is effective for JELD-WEN products
manufactured on or after May 1, 2012 and distributed by the Home Depot®. Any previous warranties will continue to apply to
products manufactured by JELD-WEN prior to this date. For additional information, including care and maintenance information,
refer to www.jeld-wen.com.
What This Warranty COVERS...
We warrant to the original owner
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that if your JELD-WEN Product exhibits a defect in material or workmanship within the time
periods from the date of purchase as specified below, we will, at our option, repair, replace or refund the purchase price of the
Product or component part. Skilled labor
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(where deemed necessary by us) to repair or replace any component is provided for
one (1) year from the date of purchase.
Door Systems: Except as set forth below, we warrant our door slabs, including any glass inserts, miscellaneous hardware, and
accessories provided and installed by us, as follows:
Factory Prefinish: We warrant the factory-applied prefinish on our doors against peeling, checking, or cracking for the periods
listed below. Should the factory prefinish be proven defective, we will at our option, replace or refinish the door or pay up to
$100.00 per opening to the current owner. (Note: this coverage applies to factory-applied finish coat options only; standard
factory-applied primer is not a finish coat.)
AuraLast® Protection for Door Slabs and Frames: Our AuraLast pine wood door slabs will be free from wood decay and/or termite
damage for twenty (20) years from the date of initial purchase. Our AuraLast pine door frame components will be free from wood
decay and/or termite damage for as long as the original consumer owns the home in which the AuraLast wood frames are
originally installed. Warranty coverage outside Canada, the contiguous 48 states and Alaska is contingent upon approval from
the JELD-WEN Customer Care Department. Please contact us.
Severe Weather® Glass: We warrant each Severe Weather glass unit for ten (10) years.
Retractable Screens: We warrant retractable roll screens for five (5) years.
Spontaneous Glass Breakage: We warrant sealed glass units installed in exterior doors (excluding laminated glass, and special
glazings) for spontaneous breakage for one (1) year (including free replacement glass and skilled labor
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necessary to replace the
glass for one (1) year. Spontaneous breakage occurs when the glass develops a crack without sign of impact.
Transferability : In the event you sell your residence/building or it becomes occupied by other than the original owner, the
warranty is the lesser of five (5) years from the date of manufacture or the period indicated above.
How to Get Assistance...
If you have a problem with your JELD-WEN exterior door product, immediately upon discovery, contact the distributor or dealer
from whom you purchased our product or contact us directly:
Door S
y
stem Covera
g
e
Fiber
g
lass Exterior Door S
y
stems As lon
g
as
y
ou own and occu
py
y
our residence
FiberLast® Engineered Composite
Exterior Door S
y
stems
As long as you own and occupy your residence
Premium Steel Door Systems As long as you own and occupy your residence; 100% coverage
for the first ten (10) years, and replacement systems or
components at 40% off the current JELD-WEN list price
thereafter.
Utilit
y
Steel Door S
y
stems Five (5)
y
ears
Wood Exterior Doors Wood door slabs for five (5)
y
ears; frames for one (1)
y
ear
Interior Doors Interior door slabs for five (5)
y
ears; frames for one (1)
y
ear
Product Covera
g
e Refinish Credit
Aurora® Fiber
g
lass Doors 5
y
ears $350
p
er o
p
enin
g
Custom Exterior Wood Doors 1
y
ear $250
p
er o
p
enin
g
Custom Interior Wood Doors 1
y
ear $150
p
er o
p
enin
g
All other Doors 1
y
ear $100
p
er o
p
enin
g
Product Warranty