Warranty

JELD-WEN
®
Products
1
are designed to create lasting value for your
home. This warranty is effective for JELD-WEN products manufactured
on or after July 1, 2010 and distributed by the Home Depot
®
. Separate
warranties apply for our garage door collections. Any previous warranties
will continue to apply to products manufactured by JELD-WEN prior to
this date. For additional information, including care and maintenance
information, refer to www.jeld-wen.com.
What This Warranty COVERS
We warrant to the original owner
2
that if your JELD-WEN Product
exhibits a defect in material or workmanship within the time periods
from the date of purchase as specied below, we will, at our option,
repair, replace or refund the purchase price of the Product or component
part.
Limited Lifetime Warranty on Premium Steel Door Systems: We
warrant our Premium steel door slabs and systems (including
door panel, frame, hinges, and, if present, adjustable threshold as
purchased) for ten (10) years. If our product is proven defective in
the rst ten (10) years, we will at our option either repair or replace
the defective system or component. If our product is found to be
defective after the rst ten (10) years, we will offer for purchase
a replacement door system or component for 40% off the current
JELD-WEN list price.
Five Year Limited Warranty on Utility Steel Door Systems: We
warrant each Utility steel door slab and system (including door panel,
frame, hinges, and if present, adjustable threshold as purchased) for
ve (5) years.
Limited Lifetime Warranty on Fiberglass Door Systems: We warrant
our berglass door slabs and systems (including door panel, frame,
hinges, and, if present, adjustable threshold as purchased) for as
long as you own and occupy your residence.
Wood Door Slabs: We warrant our wood door slabs for ve (5) years;
frames are warranted for one (1) year from the date of purchase.
Interior Door Slabs: We warrant our interior door slabs for ve
(5) years; frames are warranted for one (1) year from the date of
purchase.
Factory Prenish: We warrant the factory-applied prenish on our
doors against peeling, checking, or cracking for one (1) year from
the date of initial purchase. Should the factory prenish be proven
defective, we will at our option, replace or renish the door or pay
up to $100.00 per opening to the current owner. (Note: this coverage
applies to factory-applied nish coat options only; standard factory-
applied primer is not a nish coat.)
AuraLast
®
Protection for Door Frames: Our AuraLast pine door frame
components will be free from wood cellular structure failure (often
referred to as “wood cellular breakdown”) caused by decay and/
or termites for as long as the original consumer owns the home in
which the AuraLast wood frames are originally installed. Warranty
coverage outside Canada, the contiguous 48 states and Alaska
is contingent upon approval from the JELD-WEN Customer Care
Department. Please contact us.
Transferability
In the event you sell your residence/building or it becomes occupied by
other than the original owner, the warranty is the lesser of ve (5) years
from the date of manufacture or the period indicated above.
How to Get Assistance
If you have a problem with your JELD-WEN exterior door product,
immediately upon discovery contact the store from whom you purchased
our product or contact us directly:
Mail: JELD-WEN Customer Service
Attn: Door Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601
Phone: 800-JELD-WEN (800-535-3936)
Fax: [phone]
Email: [e-mail]
We can respond quickly and efciently if you provide the following:
a) date and location of purchase, b) copy of your sales receipt, c) how
to contact you, d) the address where the product can be inspected, and
e) a description of the apparent problem and the product (photographs
are helpful).
What We Will Do
Upon receiving your notication, we will send out an acknowledgement
within three business days to the contact, which you have provided. We
will investigate your claim and will begin to take appropriate action
within 30 days after receipt of notication. If it is determined that the
product does not have a defect covered by the warranty, we may charge
an inspection fee for an onsite inspection that is required or requested
by you. If it is determined that there is in fact a defect we will, repair
the product, ship a replacement product to the distributor or person
making the claim in the same specication as the original product
sold to the distributor, or refund the original purchase price paid to us.
Replacement components/products are warranted for the balance of
the original product warranty or 90 days, whichever is longer.
What This Warranty Does NOT Cover
JELD-WEN manufactures and sells both individual door slabs and
complete door systems. This warranty does not cover parts or
components (e.g., locksets, handles, etc.) not provided by JELD-WEN.
See your distributor or dealer regarding the warranty on the entire
door system and/or these other components.
We are not liable for:
Normal wear and tear, and natural weathering of surfaces, •
including normal wear and tear of weatherstrip. Exception: normal
wear and tear of weatherstrip on the adjustable threshold will be
covered for one year.
Problems due to misuse or abuse; failure to follow the care and •
maintenance instructions; or as a result of any cause beyond our
reasonable control (e.g. re, ood, earthquake, other acts of
nature, and acts of third parties outside of our control).
Problems related to: improper nishing of all surfaces (front •
and back) and edges (top, bottom, and sides) of the door slab
and frame; variation or unsatisfactory results in sheen or texture
resulting from the eld application of paint or any other nishing
material.
Failure to provide an adequate overhang; damage caused by •
extreme temperature buildup where storm doors are present.
For general guidelines, see our “Appropriate Protection for
Exterior Doors” in our product literature or at www.jeld-wen.com/
resources; for specic information pertaining to your structure,
consult your contractor or other building professional.
Warp for any 3'6" wide by 8' 0" high by 1 3/4", or smaller door slab, •
which does not exceed 1/4" in the plane of the door slab itself;
door slabs wider and/or higher are not guaranteed for warp.
Bow or misalignment in the frame or jamb in which the door slab •
is hung (if such is purchased from JELD-WEN unmachined and not
prehung).
OUR WARRANTY TO YOU...
JELD-WEN
®
iNtErior aND ExtErior Door sLab aND systEm
LimitED WarraNty for thE homE DEpot