How to Guide

8
PRODUCT GUIDE
Wood Double-Hung Windows (JPG010)
STRAIGHT SIDE JAMBS
Place level against inside of side
jamb. Look for gaps anywhere
between level and side jamb.
Repeat steps for other side
jamb. Some Double-Hungs have
adjustment screws located about
half way up the balance. Turn
screws in 1/4 turn increments
until gap is less than 1/16".
FRAME/PANEL BOW
Inspect interior and exterior
frame jambs, or stiles/rails of
panel (not glass) to determine if
bowed.
1. Cut piece of string slightly
longer than height of frame
orpanel.
2. Pull tightly and stretch string
to upper and lower corners
of jambs, or, stiles or rails of
panel. Tape securely.
3. Look for gap between string
and frame or panel. If gap
measures more than 1/4" at
any point, the panel is bowed.
String
Gap
Frame/
Panel
PROPER WINDOW INSTALLATION - CONTINUED
TROUBLESHOOTING OPERATIONAL PROBLEMS
Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will
notopen
Sash locked Make sure lock latch is in unlocked position, try again.
Obstructions Remove obstructions/shipping blocks.
Sash is stuck, nished or painted shut to the frame
or weatherstrip.
• Grip sash and gently shake to loosen.
If these solutions do not solve the problem:
• Carefully score along paint line with utility knife.
After sash is loose, if necessary, clean weatherstrip with small amount denatured
alcohol (do not use on fuzzy weatherstrip).
Sash damaged Repair or replace sash
Lock damaged or broken Replace lock
Keeper loose or damaged Tighten if loose, replace if damaged.
Weatherstrip loose or damaged Reattach if loose, replace if damaged.
Pivot pins damaged, misaligned, or missing Re-align and/or replace if damaged or missing.
Jamb liner damaged or broken Remove sash and examine jamb liner for damage. Replace if damaged.
There could be overshot trim nails in thebalance. Remove and re-nail overshot trim nails.
Improper installation Inspect installation
Sash will
notclose
Sash locked Make sure lock latch is in unlocked position, try again.
Obstructions Remove obstructions/shipping blocks.
Pivot pins may not be properly engaged in the
balance system
Remove and reinstall sash. Make sure pins are engaged properly.
Keeper loose or damaged Reattach if loose, replace if damaged.
Lock latch misaligned or damaged Adjust if misaligned, replace if damaged.
Weatherstrip loose or damaged Reattach if loose, replace if damaged.
Jamb liner damaged Remove sash and examine jamb liner for damage. Replace if damaged.
Pivot pins damaged or misaligned Replace if damaged or re-align.
Balance or clutch (inside jamb liner) misaligned or
damaged
Replace balance or jamb liner assembly.
Sashes do not line up at check (meeting)
rails/stiles
Make sure both sashes are completely closed. If rails/stiles do not meet correctly,
first check frame/sash for square. Then call for assistance.
Improper installation Inspect installation