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PRODUCT GUIDE

Wood Casement & Awning Windows (JPG009)

The advice offered herein can be done by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a

competent and licensed construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions.

Any reliance upon the information or advice is at the risk of the party so relying. The information contained herein may be changed from time to time without notication.

All other trademarks are the property of their respective owners.

CASEMENT WINDOW ANATOMY

TILT & TURN CASEMENT WINDOW ANATOMY

This guide contains procedures for common user serviceable

repair tasks found on wood casement and awning windows. If a

condition arises that is not covered in this guide, please contact

us for professional help. This product guide covers our current

JELD-WEN windows as well as our historical products with the

following names: Pozzi, Caradco, Wenco and Norco. For help

identifying your window model, refer to your product purchase

paperwork or call us for additional help.

Standard casement windows consist of one sash that opens and closes like

a door. Other options include multiple sashes such as a French Casement

or xed sash mulled to an operating sash and the Tilt & Turn which opens

inward instead of outward and has no operator. The Tilt & Turn, besides

opening like a door, also functions like a hopper window with the top of

the sash tilting inward. An insect screen is mounted on the exterior side

of operating tilt and turn sashes and the interior of standard casements.

Awning windows open from the bottom and hinge at the top. An insect

screen is mounted on the interior side of operating sashes.

For questions, feel free to contact us by phone or email:

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TABLE OF CONTENTS

Precautions and Safety ................................................................................2

Needed Materials & Tools ............................................................................2

Basic Operation & Optional Window Parts ................................................

Sash Removal & Installation ........................................................................ 4

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Screw Hole Repair and Hardware Alignment ....................................7

Operator Removal & Installation ........................................................7

Casement Operator Track Replacement ............................................. 7

Awning Guide Bar and Hinge Replacement .......................................

$BTFNFOU4BTIBOE)JOHF5SBDL"EKVTUNFOU .....................................

1VTI0VU$BTFNFOU"EKVTUNFOU .........................................................9

5JMU5VSO$BTFNFOU"EKVTUNFOU .....................................................10

Single-and Multi-Point Lock Replacement .......................................11

French Casement Hardware Replacement .......................................12

Proper Window Installation ...................................................................... 

Troubleshooting Operational Problems ...................................................14

Glossary .......................................................................................................

INTRODUCTION

Do-It-Yourself Technician

(05/11)

Top rail

)FBEKBNC

Sash

Operator

track

Operator

4JEFKBNC

Stile

Keeper

Lock

Bottom rail

Top rail

)FBEKBNC

Sash

4JEFKBNC

Stile

Keepers

Handle

(tilt, turn,

and locking

functions)

Bottom rail

Summary of content (16 pages)

PAGE 1
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) This guide contains procedures for common user serviceable repair tasks found on wood casement and awning windows. If a condition arises that is not covered in this guide, please contact us for professional help. This product guide covers our current JELD-WEN windows as well as our historical products with the following names: Pozzi, Caradco, Wenco and Norco.
PAGE 2
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) INTRODUCTION - CONTINUED AWNING WINDOW ANATOMY Top rail Hinge Sash Lock Operator arms Nesting operator Lever operator PRECAUTIONS & SAFETY t Follow all manufacturers’ instructions and labels. t Use proper and safe equipment and precautions if servicing the exterior side of windows above ground level. t Use caution when tightening screws to avoid stripping the screw holes.
PAGE 3
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) BASIC OPERATION & OPTIONAL WINDOW PARTS LOCK/UNLOCK HANDING The standard casement/awning window lock is either located on the TJEF KBNC PQQPTJUF UIF PQFSBUPS IBOEMF PS PO UIF TJMM 5JMU 5VSO windows lock with the handle in the downward position. There are two basic types of locks, the single-point (large windows may have more than one single-point lock), and multi-point. These locks may be cam locks or concealed locks.
PAGE 4
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) BASIC OPERATION & OPTIONAL WINDOW PARTS - CONTINUED REPOSITION SITELINE/D-SERIES SASH FOR EASIER CLEANING Note! Applies only to windows with an Easy Wash hinge. Caution! Do not pry under the hinge arm at the hinge arm stud; this will remove the hinge arm and disengage the sash from the window frame. Sash removal is not required for cleaning. 1. Remove screen. 2. Open the window with five turns on the crank.
PAGE 5
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) SASH REMOVAL & INSTALLATION - CONTINUED Long Operator Arm 1. Position the end of the long operator arm to line up with the arrow on the operator track. 2. Depress operator arm with a flat head screwdriver and disengage from the sash. 1VTI TBTI GVMMZ open. Arrow Operator 4. Crank operator track to the closed position to move Long operator arm arms out of the way. 4FDVSFMZ HSJQ UIF sash. A second person may be needed.
PAGE 6
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) SASH REMOVAL & INSTALLATION - CONTINUED STATIONARY CASEMENT SASH Stationary sashes changed over time and may be fastened differently depending on window model. Please contact us for more information if unsure about which type you have. A stationary sash does not have operating hardware and is fixed in the frame with screws or screws and brackets. These brackets attach to the frame and sash on the interior and are hidden by the sash stops.
PAGE 7
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) HARDWARE REPLACEMENT & ADJUSTMENT SCREW HOLE REPAIR 1. Cut wooden toothpicks or appropriate sized wood dowel to fit screw IPMF KVTU CFMPX XPPE TVSGBDF 2. Fill screw hole with wood glue. *OTFSU UPPUIQJDLT PS EPXFM MFU ESZ 'JMM UP TVSGBDF XJUI XPPE QVUUZ MFU ESZ 4BOE TNPPUI BOE SFå OJTI MFU ESZ %SJMM OFX QJMPU IPMF HARDWARE ALIGNMENT Misalignment can happen if screws have become stripped and cannot be tightened.
PAGE 8
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) HARDWARE REPLACEMENT & ADJUSTMENT - CONTINUED AWNING GUIDE BAR REPLACEMENT (IF APPLICABLE) REMOVAL 1. Remove sash. 2. Detach operator arms as described in sash removal and installation. -PDBUF BOE SFNPWF screws from guide bar with screwdriver and remove. INSTALLATION "MJHO HVJEF CBS UP FYJTUJOH TDSFX IPMFT SFQMBDF BOE UJHIUFO TDSFXT 2. Reinstall sash. 3FBUUBDI PQFSBUPS BSNT 4. Check window operation.
PAGE 9
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) HARDWARE REPLACEMENT & ADJUSTMENT - CONTINUED HINGE TRACK ADJUSTMENT - CONTINUED IF a phillips head screw is visible: 1. Open window until the two screws on either side of the hinge arm stud are Hinge visible. arm stud Hinge 2. On the lower hinge Hinge track arm (or one side for awnings) pry the hinge arm off the hinge stud with a flat Hinge head screwdriver. arm -PPTFO UIF UXP USBDL stud screws on either side PG BEKVTUBCMF TUVE with three turns.
PAGE 10
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) HARDWARE REPLACEMENT & ADJUSTMENT - CONTINUED TILT & TURN CASEMENT WINDOWS HANDLE REPLACEMENT 1. Place handle in the turn position. 2. Slightly pull both ends of the cover plate out and rotate 90o to expose screws. 3FNPWF UIF TDSFXT with a # 2 phillips screwdriver. 4. Remove handle. *OTUBMM OFX IBOEMF in the same position as the old handle. LOCKING MECHANISM ADJUSTMENT 1.
PAGE 11
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) HARDWARE REPLACEMENT & ADJUSTMENT - CONTINUED SINGLE - POINT LOCK & KEEPER REPLACEMENT LOCK REMOVAL 1. Unlock and open window BQQSPYJNBUFMZ 2. Unscrew and remove lock. Lock Note! A 42" or smaller casement window may have one lock. Larger windows may have multiple locks on the same side. Awning windows will have a lock on both sides. LOCK INSTALLATION 1. Slide replacement lock into existing groove. 2. Replace screws.
PAGE 12
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) HARDWARE REPLACEMENT & ADJUSTMENT - CONTINUED FRENCH CASEMENT LOCK ADJUSTMENT "EKVTUNFOU NBZ CF necessary if slide bolts do not line up properly with the keepers. If QSPQFSMZ BEKVTUFE UIF slide bolts will snugly engage the keepers and provide a tight fit when the sash is locked. 1. With 4mm Allen wrench, turn slide bolt slightly (1/4 turn) clockwise or counterclockwise at each locking point.
PAGE 13
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) PROPER WINDOW INSTALLATION t Proper installation is essential for keeping windows operating smoothly. If a window fails to operate properly, an inspection is necessary to determine if it was installed correctly. t These inspection instructions apply to flat window types. Bow windows, bay windows, and unusual geometric-shaped windows are more complicated and should be inspected by a window professional.
PAGE 14
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) PROPER WINDOW INSTALLATION - CONTINUED STRAIGHT SIDE JAMBS FRAME/PANEL BOW Place level against JOTJEF PG TJEF KBNC Look for gaps anywhere between MFWFM BOE TJEF KBNC Repeat steps for other TJEF KBNC Inspect interior and FYUFSJPS GSBNF KBNCT or stiles/rails of panel (not glass) to determine if bowed. String 1. Cut piece of string slightly longer than Frame/ Panel height of frame or Gap panel. 2.
PAGE 15
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS Sash will not close Sash locked Make sure lock latch is in unlocked position, try again Obstructions Remove obstructions/shipping blocks Hardware dirty and needs lubrication Clean and lubricate hardware. Operator arm loose Reattach operator arm. 4BTI NBZ OFFE BEKVTUNFOU "EKVTU TBTI Weatherstrip loose or damaged Reattach If loose, replace if damaged.
PAGE 16
PRODUCT GUIDE Wood Casement & Awning Windows (JPG009) GLOSSARY Awning window A window with a sash that is hinged at the top and opens from the bottom Boot-glaze The method by which glass is set and sealed into a sash or window opening with a rubber-like beige or gray gasket (“boot”) Butt hinge " IJOHF VTFE JO DPOKVODUJPO XJUI DFSUBJO DBTFNFOU XJOEPXT UP BMMPX B wider opening to meet emergency exit requirements Casement window A casement window is hinged on either side so the sash opens outward, to the rig