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PRODUCT GUIDE

Wood Double-Hung Windows (JPG010)

The advice offered herein can be done by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a

competent and licensed construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions.

Any reliance upon the information or advice is at the risk of the party so relying. The information contained herein may be changed from time to time without notication.

All other trademarks are the property of their respective owners.

DOUBLE-HUNG WINDOW ANATOMY

This guide contains procedures for common user serviceable

repair tasks found on wood and clad wood double-hung

windows. If a condition arises that is not covered in this guide,

please contact us for professional help. This product guide covers

our current JELD-WEN Custom, Premium and Builders Series

windows as well as our historical products with the following

names: Pozzi, Caradco and Norco. For help identifying your

window model, refer to your product purchase paperwork or call

us for additional help.

Double-hung windows have two sashes, one upper and one lower,

where both sashes operate. An insect screen is mounted on the exterior

side.

For questions, feel free to contact us by phone or email:

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TABLE OF CONTENTS

Precautions and Safety ................................................................................2

Needed Materials & Tools ............................................................................2

Basic Operation & Optional Window Parts ................................................2

Sash Removal & Installation ........................................................................

)BSEXBSF3FQMBDFNFOU"EKVTUNFOU ....................................................... 4

Screw Hole Repair/Hardware Alignment ................................................4

Lock Replacement ....................................................................................

Sash Lift Installation & Replacement ......................................................

+BNC-JOFS3FQMBDFNFOU"EKVTUNFOU .................................................

Pivot/Tilt Pin Replacement .......................................................................

Weatherstrip Replacement ......................................................................

Proper Window Installation ........................................................................7

Troubleshooting Operational Problems .....................................................

Glossary .......................................................................................................10

INTRODUCTION

Do-It-Yourself Technician

(10/11)

Lite

4JEFKBNC

Sash lock

Check/Meeting

rail

Stile

Glazing/Glass

Upper

sash

Lower

sash

)FBEKBNC

Top rail

Grille

Bottom rail

Sill

Summary of content (10 pages)

PAGE 1
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) This guide contains procedures for common user serviceable repair tasks found on wood and clad wood double-hung windows. If a condition arises that is not covered in this guide, please contact us for professional help. This product guide covers our current JELD-WEN Custom, Premium and Builders Series windows as well as our historical products with the following names: Pozzi, Caradco and Norco.
PAGE 2
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) PRECAUTIONS & SAFETY t Follow all manufacturers’ instructions and labels. t Use proper and safe equipment and precautions if servicing the exterior side of windows above ground level. t Window insect screens are not security devices and will not prevent children, other people, or pets from falling through. t Use extra care when driving screws near glass unit to avoid breakage. t Use caution when tightening screws to avoid stripping the screw holes.
PAGE 3
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) SASH REMOVAL & INSTALLATION NEW (REPLACEMENT) SASH INSPECTION & PREPARATION 1. Inspect sash for proper size and type, and for any damage; do not install if damaged. 2. Paint and/or finish new sash upon delivery and let dry completely before installing hardware. 3FNPWF IBSEXBSF MPDL LFFQFS BOE IBOEMF GSPN PME TBTI BOE transfer to new sash. Very Important! All hardware must be installed on new sash in exact positions as on the old sash.
PAGE 4
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) SASH REMOVAL & INSTALLATION - CONTINUED SIDE LOAD WINDOWS - CONTINUED 1SFTT TBTI UJHIU BHBJOTU POF TJEF KBNC SFMFBTF PQQPTJUF TJEF BOE remove sash. 4. For new sash, refer to “New Sash Preparation” earlier in this section. 'PMMPX UIFTF TUFQT JO SFWFSTF GPS JOTUBMMBUJPO INSTALLATION *OTUBMM VQQFS TBTI åSTU JO FYUFSJPS KBNC MJOFS DIBOOFM BOE MPXFS TBTI TFDPOE JO JOUFSJPS KBNC MJOFS DIBOOFM 2.
PAGE 5
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) HARDWARE REPLACEMENT & ADJUSTMENT - CONTINUED LOCK REPLACEMENT The lock sits on the top rail of the lower sash and engages into the lock keeper (located on the bottom rail of the upper sash). Operating sashes must be unlocked and open, or removed, before attempting lock removal. Removal 1. Unlock sash. Keeper 2. Unscrew and remove old lock and keeper. Lock Installation 1. Install new lock and keeper in the same Lower place. sash Lock 2. Test operation.
PAGE 6
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) HARDWARE REPLACEMENT & ADJUSTMENT - CONTINUED PIVOT PIN/CAM PIVOT/TILT PIN REPLACEMENT - CONTINUED *OTUBMM OFX QJO 7. Replace sash and test operation. If not operating properly, remove and reinstall. OPTIONAL WINDOW OPENING CONTROL DEVICE REPLACEMENT 1. Unscrew and remove old opening control device and/or strike plate. 2. Install new part in the same orientation as the old part. 7FSJGZ EFWJDF operates properly.
PAGE 7
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) PROPER WINDOW INSTALLATION t Proper installation is essential for keeping windows operating smoothly. If a window fails to operate properly, an inspection is necessary to determine if it was installed correctly. t These inspection instructions apply to flat window types. Bow windows, bay windows, and unusual geometric-shaped windows are more complicated and should be inspected by a window professional.
PAGE 8
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) PROPER WINDOW INSTALLATION - CONTINUED STRAIGHT SIDE JAMBS FRAME/PANEL BOW Place level against JOTJEF PG TJEF KBNC Look for gaps anywhere between MFWFM BOE TJEF KBNC Repeat steps for other TJEF KBNC 4PNF Double-Hungs have BEKVTUNFOU TDSFXT located about half way up the balance. Turn screws in 1/4 turn increments until gap is MFTT UIBO Inspect interior and FYUFSJPS GSBNF KBNCT or stiles/rails of panel (not glass) to determine if bowed.
PAGE 9
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS Sash will not close Sash locked Make sure lock latch is in unlocked position, try again Obstructions Remove obstructions/shipping blocks Pivot pins may not be properly engaged in the balance system Remove and reinstall sash. Make sure pins are engaged properly.
PAGE 10
PRODUCT GUIDE Wood Double-Hung Windows (JPG010) PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS Water leaks through the window Weatherstrip damaged or missing Reattach If loose, replace if damaged 4BTI EBNBHFE PS MPPTF BU KPJOUT Replace sash Metal cladding is dull (metal clad windows only) Cladding is dirty or oxidized. See the product DBSF BOE NBJOUFOBODF HVJEF BU XXX KFME XFO com/resources for more information.