How to Guide

9
PRODUCT GUIDE
Wood Double-Hung Windows (JPG010)
TROUBLESHOOTING OPERATIONAL PROBLEMS - CONTINUED
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash binds
ordrags
Obstructions Remove obstructions/shipping blocks.
Weatherstrip loose or damaged Reattach if loose, replace if damaged.
Hardware loose, misaligned or damaged Tighten loose hardware. Re-align if misaligned. Replace if damaged.
Jamb liner misaligned or damaged Remove sash and examine jamb liner. Re-align or replace if damaged.
Pivot pins misaligned or damaged Replace if damaged or re-align.
Balance or clutch misaligned or damaged Replace balance/jamb liner.
Improper installation Inspect installation
Sash will not
lock properly
Lock misaligned or damaged Realign if misaligned, replace if damaged.
Sashes do not line up at check (meeting)
rails/stiles
Make sure both sashes are completely closed. If rails/stiles do not meet correctly,
first check frame/sash for square. Then call for assistance.
Improper installation Inspect installation
Sash will
not stay up
ordown
Cam pivots (pivot pins) disengaged or damaged Remove and reinstall sash. Replace cam pivots/pivot pins if damaged.
Balance out of adjustment Adjust balance (if applicable).
Jamb liner damaged Remove sash and examine Jamb liner for damage. Replace if damaged.
The jamb liner could contain the wrong spring Replace balance spring.
Improper installation Inspect installation
Sash appears
crooked
inframe
Obstructions Remove obstructions/shipping blocks.
Balance damaged Remove sash and examine balance for damage. Replace if damaged.
Improper installation Inspect installation
The window
surface
fogsup
Condensation. See also our Care and
Maintenance Condensation document at: http://
www.jeld-wen.com/product-support/documents/
care-maintenance
If condensation is on an interior surface:
• Raise the average temperature of the house one or two degrees and do not
block vents.
• Vent all appliances to the outdoors and run exhaust fans.
• Open window blinds for air circulation.
• Turn humidiers down as the temperature gets colder (unless used for
medicalpurposes).
If condensation is on an exterior surface:
• Close window coverings to reduce cooling of the glass surface by
air-conditioning.
• Remove or trim shrubbery close to windows to promote air circulation.
If condensation is between glass panes:
• Seal failure. Replace either the insulating glass assembly or the entire sash. This
determination should be made by a service representative.
Water leaks
through
thewindow
Weatherstrip damaged or missing Reattach if loose, replace if damaged.
Sash damaged or loose at joints Replace sash
Metal
cladding
is dull
(metal clad
windowsonly)
Cladding is dirty or oxidized.
See the product care and maintenance guide
at http://www.jeld-wen.com/product-support/
documents/care-maintenance
• Rinse with water from top to bottom to prevent dirty run-down and streaking.
If needed, use a soft bristle brush while rinsing.
• Air or wipe dry with chamois or soft, lint-free, dry cloth.
Apply high quality, non-abrasive car wax to clad surface for protective nish
(follow wax manufacturer’s instructions).