How to Guide

Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Door will not
open
Knob locked Make sure lock is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Slab damaged Repair or replace slab
Lockset damaged or broken Replace lockset
Strike plate loose or damaged Tighten if loose,replace if damaged
Improper installation Inspect installation
Door will not
close
Threshold dirty or damaged Clean threshold then lubricate with silicone spray on cloth
Deadbolt in locked position Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/debris/shipping blocks
Strike plate loose or damaged Tighten if loose replace if damaged
Lock strike plate misaligned • Realign. Create new screw holes and chisel bore if necessary
• Make shoot bolt lock strikes ush to sill (double doors)
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Frame bowed Inspect Installation
Improper installation Inspect installation
Door swings
open by itself
Slab not plumb Inspect Installation
Hinge plates not ush with frame or slab Make hinge plates ush
Hinge screws not ush with hinge plates Ensure proper hinge placement; tighten screws
Uneven reveal
(gap) between
slab & frame
Slab(s) not aligned properly • Adjust threshold if adjustable
• Make hinge plates ush (hinged doors)
• Ensure proper hinge placement (hinged doors)
Improper installation Inspect installation
Door stuck
shut
Slab(s) misaligned Remove obstructions/shipping blocks
Slab painted to weatherstrip Un-stick painted-over weatherstrip
PRODUCT GUIDE
Interior and Exterior Doors
7
STRAIGHT SIDE JAMBS
Place level against inside
of side jamb. Look for gaps
anywhere between level
and side jamb. Repeat steps
for other side jamb.
FRAME/SLAB BOW
Inspect interior and
exterior frame jambs, or
stiles/rails of slab (not glass)
to determine if bowed.
1. Cut piece of string
slightly longer than
height of frame or slab.
2. Pull tightly and stretch
string to upper and
lower corners of jambs,
or, stiles or rails of slab.
Tape securely.
3. Look for gap between
string and frame or slab.
If gap measures more than 1/4" at any point, the slab is bowed.
String
Gap
Frame/
Slab
PROPER DOOR INSTALLATION - CONTINUED
TROUBLESHOOTING OPERATIONAL PROBLEMS