Dimensions Guide

PRODUCT GUIDE
Vinyl Single and Double-Hung Windows (JPG006)
9
PROPER WINDOW INSTALLATION - CONTINUED
TROUBLESHOOTING OPERATIONAL PROBLEMS
STRAIGHT SIDE JAMBS
Place level against
insideofsidejamb.
Look for gaps
anywhere between
levelandsidejamb.
Repeat steps for
othersidejamb.
Some Double-Hungs
with balances have
adjustmentscrews
located about half
way up the balance.
Turnscrewsin1/4turn
increments until gap is
lessthan1/16".
FRAME/PANEL BOW
Inspect interior and
exteriorframejambs,
orstiles/railsof
panel (not glass) to
determine if bowed.
1. Cutpieceofstring
slightly longer than
height of frame or
panel.
2. Pull tightly and
stretch string to
upper and lower
cornersofjambs,
or, stiles or rails of
panel. Tape securely.
3. Lookforgapbetweenstringandframeorpanel.Ifgapmeasures
morethan1/4"atanypoint,thepanelisbowed.
String
Gap
Frame/
Panel
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will not
open
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Removeobstructions/shippingblocks
Sash damaged Repair or replace sash
Lock damaged or broken Replace lock
Keeper loose or damaged Tighten if loose, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Pivot pins damaged, misaligned, or missing Re-alignand/orreplaceifdamagedormissing
Balance damaged or broken Remove sash and examine balance for damage. Replace if damaged.
Improper installation Inspect installation
Sash will not
close
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Removeobstructions/shippingblocks
Pivot pins may not be properly engaged in the
balance system
Remove and reinstall sash. Make sure pins are engaged properly.
Keeper loose or damaged Reattach If loose, replace if damaged
Lock latch misaligned or damaged Adjustifmisaligned,replaceifdamaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Balance damaged Remove sash and examine balance for damage. Replace if damaged.
Pivot pins damaged or misaligned Replace if damaged or re-align
Sashesdonotlineupatcheck(meeting)rails/
stiles
Makesurebothsashesarecompletelyclosed.Ifrails/stilesdonotmeetcorrectly,
call us for assistance
Improper installation Inspect installation
Sash binds or
drags
Obstructions Removeobstructions/shippingblocks
Weatherstrip loose or damaged Reattach if loose, replace if damaged
Hardware loose, misaligned or damaged Tighten loose hardware. Re-align if misaligned. Replace if damaged.
Balance misaligned or damaged Remove sash and examine balance. Re-align or replace if damaged.
Pivot pins misaligned or damaged Replace if damaged or re-align
Improper installation Inspect installation
Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.