How to Guide

PRODUCT GUIDE
Vinyl Single and Double-Hung Windows (JPG006)
10
TROUBLESHOOTING OPERATIONAL PROBLEMS - CONTINUED
Balance
The hardware in the side jamb of a single or double-hung window that
is part of the system that allows the window to operate up and down.
Balance Shoe
A part of the balance system into which the pivot pin is inserted or
engaged.
Double-Hung
A window with two sashes, upper and lower, that slide vertically past
each other.
Jamb
The vertical frame members of a window or door assembly.
Keeper
A bracket utilized as a latching point.
Pivot pin
The pins on the bottom corners of single- and double-hung sash that
engage the balance and also allow the sash to “pivot” for easy removal
and reinstallation.
Sash
An assembly comprised of stiles (vertical pieces), rails (horizontal pieces)
and the window’s glass.
Score
To use a knife or an awl to scribe a line or make a notch in a material.
Single-Hung
A window with a xed upper sash and movable lower sash that slides
vertically.
Tilt Window
A double-hung window designed in such a way that the sashes tilt
inward for easy cleaning of the outside of the glass.
Weatherstrip
A strip of material that covers the joint between two separate parts of
a window or patio door and is used to prevent rain, snow, and cold air
from entering.
Weep hole
The visible exit or entry part of a water drainage system used to drain
water out of a window unit.
GLOSSARY
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will not
lock properly
Lock misaligned or damaged Realign if misaligned, replace if damaged
Sashes do not line up at check (meeting) rails/
stiles
Make sure both sashes are completely closed. If rails/stiles do not meet correctly, call
us for assistance
Improper installation Inspect installation
Sash will not
stay up or
down
Cam pivots (pivot pins) disengaged or damaged Remove and reinstall sash. Replace cam pivots/pivot pins if damaged.
Balance out of adjustment Adjust balance (if applicable)
Balance damaged Remove sash and examine balance for damage. Replace if damaged.
The balance could contain the wrong spring Replace balance
Improper installation Inspect installation
Sash appears
crooked in
frame
Obstructions Remove obstructions/shipping blocks
Balance damaged Remove sash and examine balance for damage. Replace if damaged.
Improper installation Inspect installation
The window
surface fogs
up
Condensation. See also our condensation document
at: http://www.jeld-wen.com/_pdf/JGI012.pdf
If condensation is on an interior surface:
• Raise the average temperature of the house one or two degrees and do not
block vents.
• Vent all appliances to the outdoors and run exhaust fans.
• Open window blinds for air circulation.
• Turn humidiers down as the temperature gets colder (unless used for medical
purposes).
If condensation is on an exterior surface:
• Close window coverings to reduce cooling of the glass surface by air-
conditioning.
• Remove or trim shrubbery close to windows to promote air circulation.
If condensation is between glass panes:
• Seal failure. Replace either the insulating glass assembly or the entire sash. This
determination should be made by a service representative.
Water leaks
through the
window
Clogged weep system Clean sill track with vacuum or damp cloth and pour small amount of water into
interior sill track. If water doesn’t drain out, inspect the exterior and clear any
blockage. If not blocked, insert thin wire into weep hole (do not insert wire if the
weep system has an exterior crevice).
Repeat until water runs through weep hole.
Weatherstrip damaged or missing Reattach If loose, replace if damaged
Sash damaged or loose at joints Replace sash