How to Guide

PRODUCT GUIDE
Wood Horizontal Sliding/Gliding Windows (JPG011)
PROPER WINDOW INSTALLATION - CONTINUED
STRAIGHT SIDE JAMBS
Place level against inside of side
jamb.Lookforgapsanywhere
betweenlevelandsidejamb.
Repeatstepsforothersidejamb.
FRAME/PANEL BOW
Inspect interior and exterior
framejambs,orstiles/railsof
panel (not glass) to determine
ifbowed.
1.Cutpieceofstringslightly
longer than height of frame
or panel.
2. Pull tightly and stretch string
to upper and lower corners
ofjambs,or,stilesorrailsof
panel. Tape securely.
3.Lookforgapbetweenstring
and frame or panel. If gap
measuresmorethan1/16"at
any point, the panel is bowed.
String
Gap
Frame/
Panel
TROUBLESHOOTING OPERATIONAL PROBLEMS
Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will not
open
Sash locked Make sure lock latch is in unlocked position, try again
Sash is stuck, nished or painted shut to the
frame or weatherstrip.
•Gripsashandgentlyshaketoloosen.
If these solutions do not solve the problem:
•Carefullyscorealongpaintlinewithutilityknife.
After sash is loose, if necessary, clean weatherstrip with small amount denatured
alcohol (do not use on fuzzy weatherstrip).
Obstructions Remove obstructions/shipping blocks
Sash damaged Repair or replace sash
Lock damaged or broken Replace lock
Keeper loose or damaged Tighten if loose, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Improper installation Inspect installation
Sash will not
close
Sash locked Make sure lock latch is in unlocked position, try again.
Obstructions Remove obstructions/shipping blocks.
Keeper loose or damaged Reattach If loose, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Improper installation Inspect installation
Sash binds or
drags
Sill track dirty Clean sill track then lubricate with silicone spray on a cloth
Obstructions Remove obstructions/shipping blocks
Weatherstrip loose or damaged Reattach if loose, replace if damaged
Improper installation Inspect installation
Sash will not
lock properly
Lock misaligned or damaged Realign if misaligned, replace if damaged
Improper installation Inspect installation.
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