Warranty Guide

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Special Coverages (continued)
Finish Options Coverage Notes
Clad Finish on Wood
Products
Kynar
®
: 20 years
Polyester:10 years
Anodized: 5 years
Coverage is for peeling, checking,
cracking, or exhibiting excessive chalk,
fade or color change
3
.
Clad products and products nished
with factory applied Select Finish
Exterior Finish
TM
installed within
one mile of a salt-water source (for
example, an ocean or salt lake) or
other corrosive environment require
additional and specic maintenance
requirements. Refer to our full care
and maintenance instructions.
Factory applied Select
Finish
TM
Exterior Finish
on Wood Products
10 years; 5 years at
100%, 50% thereafter
Coverage is for failure of adhesion,
peeling, checking, aking, cracking, or
blistering.
5 years Coverage is for exhibiting excessive
chalk, fade or color change
3
.
Factory Interior Finish on
Wood Products
1 year Coverage is for peeling, checking, or cracking. Should the factory interior nish
be proven defective within this time period, we will at our option, replace
or renish the component or product, or offer a renish credit up to $50 per
opening for windows or $100 per opening for patio doors. This coverage applies
to factory-applied nish coat options only; standard factory-applied primer is
not a nish coat.
Colored Exterior and
Laminated Interior on
Vinyl Products
10 years Coverage is for peeling, blistering, or aking, and excessive color change
3
. This
coverage does not extend to discoloration, polish, surface damage, or alteration
caused by the use of natural or chemical solvents or an environmental factor
causing such damage.
Other Special Coverages Coverage Notes
AuraLast Protection for
Wood Products
Owner-Occupied
Single-Family
Residence: as long as
you own and occupy
your residence
Coverage is for wood decay and/or termite damage in pine wood components.
Warranty coverage outside Canada, the contiguous 48 states and Alaska is
contingent upon approval from the JELD-WEN Customer Care Department.
Please contact us.
Commercial: 10 years
Custom Fiberglass Door
Slabs
As long as you own
and occupy your
residence
Factory Prenish on
Custom Fiberglass Doors
5 years Should the factory prenish be proven defective, we will at our option renish
the door or pay up to $350.00 per opening to the current owner.
Electric Operators 1 year Coverage includes replacement parts and skilled labor necessary to replace the
operator for one year.
Retractable Roll Screens 5 years
Accidental Screen
Damage
Same as the Basic
Product Coverage
above (Owner-
Occupied or
Commercial)
Applies to Bravo, Primo and Ipex Replacement window and patio door product
lines. Not covered: damage attributable to acts of nature (e.g. re, hurricane,
etc.), civil disorder, building settling, structural failures of walls or foundations
or improper installation, construction job-site mishaps, storage, or handling.
HOW TO GET ASSISTANCE
If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your
product or contact us directly:
In the United States: In Eastern Canada: In Western Canada: In Ontario Canada:
Mail: JELD-WEN Customer Care
Attn: Warranty Claims
P.O. Box 1329
Klamath Falls, OR 97601
JELD-WEN Service
Department
90, rue Industrielle
Saint-Appollinaire, Quebec,
Canada GOS 2EO
JELD-WEN Service
Department
550 Munroe Avenue
Winnipeg, Manitoba,
Canada R2K 4H3
JELD-WEN Windows Toronto
Attn: Warranty Claims
90 Stone Ridge Road
Vaughan, Ontario
Canada L4H 3G9
Phone: 888-JWHelpU
888-594-3578
800-463-1930 888-945-5627
204-668-8230
800-440-2714
905-265-5700
Fax: [phone]
E-mail: jeldwenwarranty@jeld-wen.
com
[e-mail]
Web: www.jeld-wen.com/contact-us