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PRODUCT GUIDE

Wood Horizontal Sliding/Gliding Windows (JPG011)

INTRODUCTION

This guide contains procedures for common user serviceable

repair tasks found on wood horizontal operating windows. If a

condition arises that is not covered in this guide, please contact

us for professional help. This product guide covers our current

JELD-WEN Custom, Siteline and W-4500 Series windows as well as

our historical products with the following names: Pozzi, Caradco,

Norco, Siteline EX and Tradition Plus. For help identifying your

window model, refer to your product purchase paperwork or call

us for additional help.

Do-It-Yourself Technician

SLIDING/GLIDING WINDOW ANATOMY

Horizontal sliding/gliding windows consist of two side-by-side sashes,

one is a xed sash and one is an operating sash (options also include

a three sash window with a xed sash in the middle and an operating

sash on either side). The xed sash does not move, and the operating

sash moves back and forth horizontally to open and close. An insect

screen is mounted on the exterior side of the operating sash(es).

For questions, feel free to contact us by phone or email:

•Email:customerserviceagents@jeld-wen.com

•Phone:1-(800)-JELD-WEN/1-(800)-535-3936

TABLE OF CONTENTS

Precautions and Safety ................................................................................2

Needed Materials & Tools ............................................................................2

Sash Removal and Installation .....................................................................2

HardwareReplacementandAdjustment ...................................................4

LockReplacement&Adjustment ............................................................ 4

Weatherstrip Replacement ...................................................................... 4

Sash Pull Installation ................................................................................5

Sash Latch Replacement ..........................................................................5

Cladding Replacement .................................................................................5

Proper Window Installation ........................................................................6

Troubleshooting Operational Problems .....................................................7

Glossary .........................................................................................................8

Stile

Head Jamb

Top Rails

Bottom Rails

Side Jamb

Sill

Side

Jamb

Frame

Lock

Fixed

Sash

Meeting

Stile

Operating

Sash

Pull

The repair tasks offered herein can be accomplished by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a competent and licensed

construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions. Any reliance upon the information or advice is at the risk of the party so

relying. The information contained herein may be changed from time to time without notication.

All other trademarks are the property of their respective owners.

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Summary of content (8 pages)

PAGE 1
PRODUCT GUIDE Wood Horizontal Sliding/Gliding Windows (JPG011) This guide contains procedures for common user serviceable repair tasks found on wood horizontal operating windows. If a condition arises that is not covered in this guide, please contact us for professional help. This product guide covers our current JELD-WEN Custom, Siteline and W-4500 Series windows as well as our historical products with the following names: Pozzi, Caradco, Norco, Siteline EX and Tradition Plus.
PAGE 2
PRODUCT GUIDE Wood Horizontal Sliding/Gliding Windows (JPG011) PRECAUTIONS AND SAFETY • Follow all manufacturers’ instructions and labels. • Use extra care when driving screws near glass unit to avoid breakage. • Use proper and safe equipment and precautions if servicing the exterior side of windows above ground level. • Use caution when tightening screws to avoid stripping the screw holes.
PAGE 3
PRODUCT GUIDE Wood Horizontal Sliding/Gliding Windows (JPG011) SASH REMOVAL AND INSTALLATION - CONTINUED STATIONARY SASH REMOVAL & INSTALLATION Removal Note! Stationary sashes can only be removed if the glass is not direct set (fixed directly to the frame). If you have a window with glass directly fixed to the frame, please call us for assistance. The operating sash must be removed before the stationary sash and the stationary sash must be installed before the operating sash.
PAGE 4
PRODUCT GUIDE Wood Horizontal Sliding/Gliding Windows (JPG011) HARDWARE REPLACEMENT AND ADJUSTMENT Note! Hardware styles have changed over the years and may vary slightly from the illustrations in this document. HARDWARE TYPES • Metal hardware offers functionality, aesthetic appeal and resistance to corrosion but is not totally corrosion proof. Replace any hardware if it becomes corroded.
PAGE 5
PRODUCT GUIDE Wood Horizontal Sliding/Gliding Windows (JPG011) HARDWARE REPLACEMENT AND ADJUSTMENT - CONTINUED SASH PULL (HANDLE) INSTALLATION 1. Align sash pull slightly off Sash horizontal center pull and at vertical center of closing stile (the stile that closes against the side jamb). Note! Do not place sash pull with screw holes within 1" of the visible glass. 2. Mark stile through sash pull screw holes. 3.
PAGE 6
PRODUCT GUIDE Wood Horizontal Sliding/Gliding Windows (JPG011) PROPER WINDOW INSTALLATION • Proper installation is essential for keeping windows operating smoothly. If a window fails to operate properly, an inspection is necessary to determine if it was installed correctly. • These inspection instructions apply to flat window types. Bow windows, bay windows, and unusual geometric-shaped windows are more complicated and should be inspected by a window professional.
PAGE 7
PRODUCT GUIDE Wood Horizontal Sliding/Gliding Windows (JPG011) PROPER WINDOW INSTALLATION - CONTINUED STRAIGHT SIDE JAMBS FRAME/PANEL BOW Place level against inside of side jamb. Look for gaps anywhere between level and side jamb. Repeat steps for other side jamb. Inspect interior and exterior frame jambs, or stiles/rails of panel (not glass) to determine if bowed. 1. Cut piece of string slightly longer than height of frame or panel. 2.
PAGE 8
PRODUCT GUIDE Wood Horizontal Sliding/Gliding Windows (JPG011) TROUBLESHOOTING OPERATIONAL PROBLEMS - CONTINUED PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS The window surface fogs up Condensation. See also our condensation document If condensation is on an interior surface: • Raise the average temperature of the house one or two degrees and do not block vents. at: http://www.jeld-wen.com/_pdf/JGI012.pdf • Vent all appliances to the outdoors and run exhaust fans.