How to Guide

PRODUCT GUIDE
Wood Horizontal Sliding/Gliding Windows (JPG011)
TROUBLESHOOTING OPERATIONAL PROBLEMS - CONTINUED
Cam Lock
A single-point locking mechanism that uses a “cam” action to lock and
to pull the window sash against the frame forming a tight weather seal;
large windows may have more than one cam lock.
Direct-Set
The window’s glass is secured directly into the window frame without
the stiles and rails of a sash.
Head Filler
A trim piece in the header of a horizontal sliding window used to
provide a weatherstrip seal for the operating sash.
Head Stop
A trim piece at the head of the window against the interior side of
thesash.
Jamb
The vertical frame members of a window or patio door assembly.
Keeper
A bracket utilized as a latching point for locking systems.
Kerf
A groove that often holds weatherstrip.
Riser
The structural component xed to the bottom of the stationary sash
that rests on the window sill.
Sash
An assembly comprised of stiles (vertical pieces), rails (horizontal pieces)
and the window’s glass.
Sash Latch
A latch located at the top of the both stiles of a horizontal gliding
window sash that secures the sash into the track; the sash latches are
released to remove the sash.
Score
To inscribe a line with a sharp instrument.
Screen Plunger
A spring loaded pin in an insect screen that holds it in place.
Screen Stop
A trim piece that holds the screen in place.
Sill Track
The track on the sill of a sliding/gliding window or patio door that
guides the sash as it opens and closes.
Weatherstrip
Astripofmaterialthatcoversthejointbetweentwoseparatepartsof
a window or patio door and is used to prevent rain, snow, and cold air
from entering.
GLOSSARY
JPG011
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
The window
surface fogs
up
Condensation. See also our condensation document
at: http://www.jeld-wen.com/_pdf/JGI012.pdf
If condensation is on an interior surface:
•Raise the average temperature of the house one or two degrees and do not
block vents.
•Vent all appliances to the outdoors and run exhaust fans.
•Open window blinds for air circulation.
•Turn humidiers down as the temperature gets colder (unless used for medical
purposes).
If condensation is on an exterior surface:
•Close window coverings to reduce cooling of the glass surface by air-
conditioning.
•Remove or trim shrubbery close to windows to promote air circulation.
If condensation is between glass panes:
•Seal failure. Replace either the insulating glass assembly or the entire sash. This
determination should be made by a service representative.
Sash appears
crooked in
frame
Obstructions Remove obstructions/shipping blocks
Improper installation Inspect installation
Water leaks
through the
window
Weatherstrip damaged or missing Reattach If loose, replace if damaged
Metal
cladding is
dull
Cladding is dirty or oxidized. •Rinsewithwaterfrombottomtotoptobottomtopreventdirtyrun-downand
streaking. If needed, use a soft bristle brush while rinsing.
•Airorwipedrywithchamoisorsoft,lint-free,drycloth.
Apply high quality, non-abrasive car wax to clad surface for protective nish
(follow wax manufacturer’s instructions).
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