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PRODUCT GUIDE

Vinyl Horizontal Sliding/Rolling Windows (JPG007)

INTRODUCTION

This guide contains procedures for common user serviceable

repair tasks found on vinyl horizontal operating windows. If a

condition arises that is not covered in this guide, please contact

us for professional help. This product guide covers our current

JELD-WEN Premium and Builders Series windows as well as our

historical products with the following names: Seasonshield,

Windowmaster, Wenco and Summit. For help identifying your

window model, refer to your product purchase paperwork or call

us for additional help.

Do-It-Yourself Technician

SLIDING/ROLLING WINDOW ANATOMY

Horizontal sliding/rolling windows consist of two side-by-side sashes,

one is a xed sash and one is an operating sash (options also include

windows with two sashes where each sash operates and three sash

windows with a xed sash in the middle and an operating sash on both

sides). The xed sash does not move, and the operating sash glides back

and forth horizontally to open and close. An insect screen is mounted

on the exterior side of the operating sash(es).

For questions, feel free to contact us by phone or email:

• Email: customerserviceagents@jeld-wen.com

• Phone: 1-(800)-JELD-WEN/1-(800)-535-3936

TABLE OF CONTENTS

Precautions and Safety ................................................................................2

Needed Materials & Tools ............................................................................ 2

Sash Removal and Installation .....................................................................2

Hardware Replacement and Adjustment ...................................................3

Proper Window Installation ........................................................................4

Troubleshooting Operational Problems ..................................................... 5

Glossary .........................................................................................................6

(05/15)

Stile

Head Jamb

Top Rails

Bottom Rails

Side Jamb

Sill

Side

Jamb

Frame

Lock

Fixed

Sash

Meeting

Stile

Operating

Sash

Pull

The repair tasks offered herein can be accomplished by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a

competent and licensed construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions. Any reliance

upon the information or advice is at the risk of the party so relying. The information contained herein may be changed from time to time without notication.

All other trademarks are the property of their respective owners.

Summary of content (6 pages)

PAGE 1
PRODUCT GUIDE Vinyl Horizontal Sliding/Rolling Windows (JPG007) This guide contains procedures for common user serviceable repair tasks found on vinyl horizontal operating windows. If a condition arises that is not covered in this guide, please contact us for professional help. This product guide covers our current JELD-WEN Premium and Builders Series windows as well as our historical products with the following names: Seasonshield, Windowmaster, Wenco and Summit.
PAGE 2
PRODUCT GUIDE Vinyl Horizontal Sliding/Rolling Windows (JPG007) PRECAUTIONS AND SAFETY • Follow all manufacturers’ instructions and labels. • Use extra care when driving screws near glass unit to avoid breakage. • Use proper and safe equipment and precautions if servicing the exterior side of windows above ground level. • Use caution when tightening screws to avoid stripping the screw holes.
PAGE 3
PRODUCT GUIDE Vinyl Horizontal Sliding/Rolling Windows (JPG007) HARDWARE REPLACEMENT AND ADJUSTMENT LOCK REPLACEMENT AND ADJUSTMENT Different lock styles were used during different periods of manufacture. Each window will have either a cam lock, WEN-LockTM , or MAG-LockTM. Replace the lock if it is broken; adjust the keeper if applicable. A cam lock and a WEN-Lock with a smooth top do not have adjustable keepers. A Wen-Lock with visible screws on the top does have an adjustable keeper.
PAGE 4
PRODUCT GUIDE Vinyl Horizontal Sliding/Rolling Windows (JPG007) PROPER WINDOW INSTALLATION • Proper installation is essential for keeping windows operating smoothly. If a window fails to operate properly, an inspection is necessary to determine if it was installed correctly. • These inspection instructions apply to flat window types. Bow windows, bay windows, and unusual geometric-shaped windows are more complicated and should be inspected by a window professional.
PAGE 5
PRODUCT GUIDE Vinyl Horizontal Sliding/Rolling Windows (JPG007) PROPER WINDOW INSTALLATION - CONTINUED STRAIGHT SIDE JAMBS FRAME/PANEL BOW Place level against inside of side jamb. Look for gaps anywhere between level and side jamb. Repeat steps for other side jamb. Inspect interior and exterior frame jambs, or stiles/rails of panel (not glass) to determine if bowed. 1. Cut piece of string slightly longer than height of frame or panel. 2.
PAGE 6
PRODUCT GUIDE Vinyl Horizontal Sliding/Rolling Windows (JPG007) TROUBLESHOOTING OPERATIONAL PROBLEMS - CONTINUED PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS The window surface fogs up Condensation. See also our condensation document If condensation is on an interior surface: • Raise the average temperature of the house one or two degrees and do not block vents. at: http://www.jeld-wen.com/_pdf/JGI012.pdf • Vent all appliances to the outdoors and run exhaust fans.