How to Guide

PRODUCT GUIDE
Vinyl Horizontal Sliding/Rolling Windows (JPG007)
6
TROUBLESHOOTING OPERATIONAL PROBLEMS - CONTINUED
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
The window
surface fogs
up
Condensation. See also our condensation document
at: http://www.jeld-wen.com/_pdf/JGI012.pdf
If condensation is on an interior surface:
• Raise the average temperature of the house one or two degrees and do not
block vents.
• Vent all appliances to the outdoors and run exhaust fans.
• Open window blinds for air circulation.
• Turn humidiers down as the temperature gets colder (unless used for
medicalpurposes).
If condensation is on an exterior surface:
• Close window coverings to reduce cooling of the glass surface by
air-conditioning.
• Remove or trim shrubbery close to windows to promote air circulation.
If condensation is between glass panes:
• Seal failure. Replace either the insulating glass assembly or the entire sash. This
determination should be made by a service representative.
Sash appears
crooked in
frame
Obstructions Remove obstructions/shipping blocks
Improper installation Inspect installation
Water leaks
through the
window
Clogged weep system Clean sill track with vacuum or damp cloth and pour small amount of water into
interior sill track. If water doesn’t drain out, inspect the exterior and clear any
blockage. If not blocked, insert thin wire into weep hole (do not insert wire if the
weep system has an exterior crevice).
Repeat until water runs through weep hole.
Weatherstrip damaged or missing Reattach If loose, replace if damaged
Direct-Set
The window’s glass is secured directly into the window frame without
the stiles and rails of a sash.
Glide button
A “button” placed in the lower sash hinge that slightly lifts the window
sash as it closes.
Jamb
The vertical frame members of a window or patio door assembly.
Keeper
A bracket utilized as a latching point for locking systems.
Level
A condition that exists when a surface is exactly horizontal.
Plumb
A condition that exists when a surface is exactly vertical.
Rail
The horizontal members of a sash or patio door panel.
Sash
An assembly comprised of stiles (vertical pieces), rails (horizontal pieces)
and the window’s glass.
Sill track
The track on the sill of a sliding/gliding window or patio door that
guides the sash as it opens and closes.
Square
A condition that exists when two surfaces are perpendicular
(90 degree angle).
Stile
The vertical members of a sash or patio door panel.
Weatherstrip
A strip of material that covers the joint between two separate parts of
a window or patio door and is used to prevent rain, snow, and cold air
from entering.
GLOSSARY