Use and Care Guide

PRODUCT GUIDE
Vinyl Horizontal Sliding/Rolling Windows (JPG007)
5
PROPER WINDOW INSTALLATION - CONTINUED
TROUBLESHOOTING OPERATIONAL PROBLEMS
STRAIGHT SIDE JAMBS
Place level against
insideofsidejamb.
Look for gaps
anywhere between
levelandsidejamb.
Repeat steps for other
sidejamb.
FRAME/PANEL BOW
Inspect interior and
exteriorframejambs,
or stiles/rails of
panel (not glass) to
determine if bowed.
1.Cutpieceofstring
slightly longer than
height of frame or
panel.
2. Pull tightly and
stretch string to
upper and lower
cornersofjambs,
or, stiles or rails of
panel. Tape securely.
3.Lookforgapbetweenstringandframeorpanel.Ifgapmeasures
morethan1/16"atanypoint,thepanelisbowed.
String
Gap
Frame/
Panel
POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will not
open
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Sash damaged Repair or replace sash
Lock damaged or broken Replace lock
Keeper loose or damaged Tighten if loose, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Sashmayneedadjustment(sashdragsonsillor
does not t square or ush in the frame)
Adjustglidebuttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Improper installation Inspect installation
Sash will not
close
Sash locked Make sure lock latch is in unlocked position, try again.
Obstructions Remove obstructions/shipping blocks.
Keeper loose or damaged Reattach If loose, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Keeper loose, damaged, or missing Tighten if loose, replace if damaged or missing
Sashes do not line up at check (meeting) rails/
stiles
Adjustglidebuttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Improper installation Inspect installation
Sash binds or
drags
Sill track dirty Clean sill track then lubricate with silicone spray on a cloth
Obstructions Remove obstructions/shipping blocks
Weatherstrip loose or damaged Reattach if loose, replace if damaged
Sashmayneedadjustment(sashdragsonsillor
does not t square or ush in the frame)
Adjustglidebuttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Improper installation Inspect installation
Sash will not
lock properly
Lock misaligned or damaged Realign if misaligned, replace if damaged
Sashmayneedadjustment(sashdragsonsillor
does not t square or ush in the frame)
Adjustglidebuttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Improper installation Inspect installation.
Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.